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Return Equipment

What is necessary to return All-fi Hub CGW450? What is the contact phone number?

Questions

9

2

0

Engineering Dept contact number please

We live in the country with overhead power lines and i would like to give permission to AT&T to run their fibre optic line on our posts as we do not want our yard dug up. Who do we contact for that? We are near Pendelton, Kentucky and there is too much rock here to dig effectively. Please advise

Questions

7

1

0

Changing Wi-Fi name

I have a new set-up. I logged in using the name and password on the BGW210 gateway, then changed the name and password using the app. however, the old name still appears on Settings on my devices and not the new name.  Online support is no help

Questions

11

7

0

Peer to Peer Networking Blocked (AP Isolation--?)

I'm getting error messages when setting up my (1st generation) Apple HomePods since my ATT fiber install with the Nokia BGW320-505 router. The messages say that peer to peer networking is not supported on my WiFi network. I am getting mixed claims about whether AP Isolation is automatically activ

Questions

2

0

0

loyalty discount

After 15 years or more, we dropped our uverse tv but kept internet . The TV was getting way to expensive for us. We are retired now. I was told on chat that our internet loyalty discount would stay. But unfortunately they took it off. has anyone had success in getting the internet payment lower ? F

Questions

8

1

0

Accepted Solution

Official Solution

Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

Questions

16

2

0

Fixed Wireless with Pace 5268ac - ethernet port not working

We had a snowstorm which caused all sorts of havoc at my house. When all was said and done, one of my connections to a remote building stopped working. Mind you that this connection had been working for years, even before Fixed Wireless. The connection to the remote building is using a pair of Ubiqu

Questions

49

18

0

Merging Accounts

Hello - for whatever reason the company I am working for ended up with two accounts with separate sets of accounts in each one. For billing purposes and general maintenance and efficiency, I would like to merge these two, so that, when I go to the AT&T Business Center, I only need to work with

Questions

8

1

Pace 5268AC error when changing DHCP Network Range

I am trying to limit the address pool for my local network on my Pace 5268AC. When I try to set the address range manually, I get an error saying "The manually configured DHCP range is not within the specified subnet."  I'm attaching a picture with the settings I'm using.

Questions

5

0

0

How do I get direct help from ATT customer service 🤔

I canceled my direct tv in jan/Feb but its still showing up on my bill. Direct tv says it's an att issue. And there is no way to email att and the chat is not a live person.... so frustrating 😫

Questions

7

0

0

Car Wifi not connecting to the internet

My 2021 Jeep Gladiator has the unlimited Wifi plan. It has worked fine the last two months but today I cannot access the internet.  I can connect to the system and I have full bars, but I receive a message that the service cannot access the internet on my phone.  Any suggestions?

Questions

9.3K

77

acp program bill

Billing me for free internet

Questions

10

5

0

can we see two service accounts on one smarthome manager app on same phone

can we see two service accounts on one smarthome manager app on same phone. I have two service address with AT&T Itnernet. Currently the smart home manager app only shows one account, I dont see how to add another account into the apps. any suggestions, thanks Fpluto

Questions

824

2

0

How do I make playstation remote play work over att wifi? For some reason it gets stuck on checking for network and fails to work on my Mac

When I access the remote play app, it gets stuck on either connecting to device or checking for network. This only happens on wifi. It works over cellular data. I tried using wifi on my MacBook Pro and iPad to access remote play but it did not work. Is there anything I can do? I've tried port forwar

Questions

4

1

0

How

Do I access how much Wi-Fi I have used this month

Questions

8

1

0

RE: DSL 100Mbps/20Mbps upload usage drastically slows download speed

Hello Matthew, I was following up on the $99 charge that was still on my bill. Can we try again to remove it? I am in Milwaukee, Wisconsin I have a bandwidth monitor in between the modem and my LAN. My DSL is a 100Mbps/20Mbps bonded DSL. I have one device that is using a constant 12Mbps and

Questions

5

0

0

Construction/ Engineering Department Contact Number

I need to contact the construction/engineering department. I cannot seem to find their contact anywhere on the ATT website. We are doing new commercial development in SF Bay Area. Please message me where to start. Thank you.

Questions

401

6

0

How can I see an original Service Order?

Hello - I have an original service order and an account number. I would like to see what services were ordered on the Service Order and what services are still active under the present account.Can you help me? Thanks!

Questions

6

0

Router

How do I change the router security settings to enable WPA-PSK

Questions

18

3

0

Denied reward card I claimed months ago due to now "being past the 120 days post installation"

So I am angry and disappointed. I switched from Spectrum to AT&T back in July of 2022. Due to a miscommunication from the AT&T branch where I signed up for my service, I was unaware my reward notice was sent via email and not USPS (which went straight into SPAM folder).  Shortly aft

Questions

7

2

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