Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (71.9K)

Activity
Selected Activity
Eero and 5268AC Gateway with Uverse TV Issue

I have a 5268AC Gateway with Uverse TV and am trying to connect an eero 6 Pro E and cannot get it connected via pass-through or bridge-mode. I noticed a comment "Heads up: MAC Filtering has been disabled on the 5268AC. If you are in need of a modem that requires MAC Filtering, please reach out to u

Questions

17

5

0

Accepted Solution

Official Solution

Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

Questions

90.9K

232

Wrong time display on hub

Since DST (3/10/2024), the time on my hub is incorrect. I live in AZ and the time is one hour ahead. I have reset the hub and that did not fix the issue. Any suggestions?

Questions

11

3

0

software bug in att billing system

Four months ago the usual email "Your AT&T online bill is ready to be viewed" said I owed the usual $60. Clicked the pay now button, logged in, and it said welcome to the new site howdoya like it, my internet bill is $0.00. Tried to pay anyway, there was no way. Customer service said that is the

Questions

9

0

0

Why am I not able to change my att email profile picture?

There is no option to change the att email profile picture, why is that?

Questions

2

0

0

Accepted Solution

Discount for parallel services

I have a home and a cottage. I currently have ATT internet at my home.  I would like seasonal internet at my cottage for myself and visitors.  Is there a discount, like the one for multiple services, for having the same service at multiple locations?

Questions

15

2

0

acp and att not accepting lifeline after you say 2 apply

acp ends gotta love the government. everything is via internet these days and they cut us off. i went thru lifeline as instructed before was approved but now att website shows they don't accept it. time 2 look for another internet provider that does take care of the customer. i WAS thinking about ph

Questions

50

11

0

Accepted Solution

Installation was professional, but the rep (Eric Tweet) and his manager (Ty Butler) are NOT, STAY AWAY!!!

I do not recommend ATT Business Internet, they just get you into a contract and then when you start to question anything, they ignore you until you are stuck in the contract. I have a Premises Based Firewall SMB - Checkpoint that I never requested when placing an order for business internet a few mo

Questions

14

1

0

Accepted Solution

Official Solution

Digging in our yard again

Unbelievable your company is on our yard again messing stuff up breaking pipes and cutting through your own wire and now is next door going under our neighbors driveway with machines. My husband had to pay out of pocket two weeks ago for AT&T coming in our yard and us not having AT&T with an

Questions

59

2

0

Accepted Solution

Official Solution

I cannot log into my sub account

I am having a problem logging into my sub account

Questions

12

2

0

wifi extender

when i scan for a good spot for my extender it just never stops scanning

Questions

10

1

0

AT&T still insist I have to return equipment.

I have changed equipment, sent it back more than week ago Still receiving messages about required return. Not found how to get to support about this issue. Any ideas?

Questions

15

2

0

Turning off DNS assist does NOT work

I have turned off DNS assist in the privacy choices of my ATT profile. IT'S OFF. When going to http://ewruoiweur.eruoierw I'm still getting the ATT search page corresponding to this domain. THIS IS NOT ACCEPTABLE. Not only this setting is hidden very deep in the profile but turning it OFF d

Questions

1.7K

33

Bill that is paid

My name is Kayla. I paid my bill, why an i getting reported to collections? I need someone to call me

Questions

18

1

0

AT&T is Blocking all of my client's websites that are accessed by AT&T cellular data & AT&T internet

Whats going on with this, I am using Hostinger and AT&T is blocking my clients, I have checked my website and it doesn't have anything wrong, doesn't have any innapropiate, I would like to know, why is this happening? Kind Regards.

Questions

5.1K

32

0

Connected device shows as minipc?

There is a device called “MiniPc” that shows up on my WiFi connected devices. I clicked on this device for more info and it says it’s a camera? I have never connected any camera devices to my WiFi so I’m wondering how it would get connected?  I just installed a new router (from ATT) and h

Questions

12

1

0

Refund

I ordered internet service from AT&T and I never received it even though I paid them $100 for the service , they then canceled it on their end talking about I didn’t get a $10 autopay , after they told me my refund would be back in 2-5 business day , here it is the 5th business day now they sayi

Questions

17

1

0

Breach activation code sent by AT&T is not valid

I received two separate letters about my data being breached and how I was being offered free of charge by Experian's IdentityWorks. I have entered both activation codes and get messages that neither of them is valid.

Questions

289

4

0

Unknown device wibrain

I had fiber installed today and have only connected one device but my network shows three devices 2 of which are unknown. The first device is wibrain, it shows as if it’s a mini pc. The other device has a MAC address of 16:8D:96:84:B2:B2. Both show offline. Are these devices something the technicia

Questions

35

2

0

Closed

Have been trying for 5 weeks to cancel my internet

Hi folks, Today is January 2 and I have been trying to cancel my AT&T internet since November 29. I have spoken to numerous agents, and spent multiple hours, over both chat and the phone. Each time I was assured by the new agent that they had cancelled my service (I even have a few confirmation

Questions

82

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.