I've had Protect Advantage for several years. I guess it's insurance. When my husband's new iPhone was stolen, it was going to cost us $250 deductible to replace it. Deductible used to be $50. Really a ripoff. I'm not sure the insurance is worth it.

I accidentally sent my trade in phone back in the box that my new phone came in and used the return label in that box, because the directions on the page said to and I was not informed that I would receive a second box to send in my trade-in phone. Is that correct or is the phone lost and I won’t ge

​Im so mad right now! I sent in 2 trade in and they were sent to the wrong warehouse supposedly, now they are trying to tell me I’m out over $2000.00! A manager who has been with Att for 20+ years said no worries I found them I’ll handle it. Never heard from him again. Call the number he gave me as

Walked into my Sam’s club and an AT&T representative stopped and told me if I switch from my carrier to AT&T not only could they match them, I would get a $300 Sam’s club gift card and 2 new iPhones with trade in. Being retired, we live on a fixed income. We were paying $120 for two lines an

When I look at my visual voicemail on my Galaxy s20 fe, the date of the voicemail only shows the month. No day is shown. Auto rotate does not work on this app. The software is up to date and I have restarted my phone which did not help. This is a new issue.

There’s something wrong with my Apple Watch SE because when people call me it doesn’t go through and it goes to voicemail but when I try to call it doesn’t go through either and it says that the call failed I have an AT&T plan on it and it’s enabled I also have Wi-Fi calling and it still doesn’t

Out of nowhere, my cellular data stopped loading anything despite “5g” being in the corner with full bars. I can, however, send iMessages and whatsapp messages but that’s it. I’ve tried powering off my phone, resetting the E-sim (twice) in the store, nothing is working. I tried even upgraded my data

Tbh, the service with ATT still good until I want to do a phone upgrade on 1 of 5 lines account. Did all 3 attempts on ATT website. The 1st one got cancelled after 2 hours, that's fine. The 2nd one, got cancelled after 1 week of waiting. The 3rd one, got a Ready to Pickup email from ATT, drove to th

So, I upgraded to the s23 ultra and currently have an s21 ultra that I need to return back. But where do i send it and do I need to include anything when sending? Like, any account info or a slip of some sort. Please help. thanks!

hi；Online customer service, I want to help

I received my new phone from Asurion. I sent my broken phone back, I just received a bill from att for 255. I KNOW I sent it back. I walked in there with it in box provided bubble wrap and all and mailed it. I just didn’t drop it in a box. Why would I sent an empty package ? Just to be charged? Att

Out of nowhere, my cellular data stopped loading anything despite “5ge” being in the corner with full bars. I’ve tried powering off my phone, taking the SIM card out, nothing is working. I can’t troubleshoot the network because I would have to sign in and I do not pay for this account. My dad does.

Hey guys ...so I noticed that the new S23 line of phones now has the RCS features provided by JIBE mobile on Google messages compared to the S22 lineup that had the RCS features provided by ATT themselves . I personally have the S22 Ultra and mine says provided by ATT and I still have issues to this

I purchased a new s22 online because of a "good deal". I received my new phone and return my old phone per instructions. Dropped off my return package at USPS and got a receipt with tracking #. It's now been one week and no movement at all. It says USPS in possession of item. I've called and called,

I am not receiving a lot of texts on my iPhone 14. I had an iPhone 11 with Verizon.  To save money I switched to T-Mobile and upgraded to an iPhone 13.  Suddenly I was not able to receive texts in a group text from 3 sibilings, each with a Verizon iPhone.  I could get texts from AT&a

​Hello, I am trying to unlock an AT&T Alcatel OT-871A but at the end when I check the status It shows "Denied: We can’t unlock this device because it’s not an AT&T device" despite the portal detects the make and model when typing the IMEI. Same issue with LG C395. Is there anyway to DM with

I accidentally sent my trade in like a knucklehead to the wrong place I used the materials that came with the new phone that goes to Pitney bowes the other materials came a few days later and the phone is already shipped. Wondering what I should do

It was like contacting the President of The United States to replace a damaged device. Customer Service told me something and a week later, still no replacement; then Customer Service told me something totally different from the week before; a week later, still no replacement. What does a person hav

I recently switched my carrier and now I can’t text androids and group chat messages are split and only sent to me not in a group. Also I can’t call certain number without it saying call failed. How do I fix this?

​Iphone 6S​ ​Sim locked ​ ​IMEI : ​(Edited as per community guidelines) ​SERIAL : (Edited as per community guidelines)