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Loss of internet

Yesterday, my internet went down but was restored by 9 PM last night. This happened last week also, staying off for approx. 12 hours. My question is what is going on? Will this be a regular problem?  

Questions

13

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0

Accepted Solution

Trade-in Question

My account states I can get an IPhone 15 for free by trading in my current phone. I went through all the steps before submitting my order.  Will I actually owe $0 and pay $0 monthly? Or will my monthly bill go higher? I'm just wondering if it's actually an even trade in, or if there will be hi

Questions

24

4

Accepted Solution

Amazon Alexa App on Phone and ATT Number Sync

Here are all the details. Previously, I was using a Samsung Galaxy S8 with the Alexa App installed and number sync enabled for ATT. When my phone rings, all my Alexa echo devices would also ring. I could answer the phone on any of the echo devices. I love the feature. Recently, I upgraded to a Sam

Questions

22

2

0

Unable to receive text messages

The software company that I work for has a way, from the software to send messages in three formats: Notifications of product ready to be picked up, notifications of messages waiting in the patient portal, and plain text messages (short messages). They all use the same phone number. For some reason

Questions

30

10

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Official Solution

How can I start an AT&T wireless account

I want to start a wireless AT&T account for my AT&T android

Questions

17

1

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Tracking Data on a Cruise Package

Is there a way to track how much data I'm using while using the AT&T Cruise Plus plan? I'm afraid I might consume 1GB of data too fast!

Questions

7

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How to add back AT&T Next-up

So I discovered I had Next-Up on 4 of 6 phone lines. I don't recall signing up for service, but that doesn't mean I didn't. I've been with AT&T since '09 and have gone through many contracts and phones. My wife's phone was a month or so away from being eligible for an upgrade using Next Up so I

Questions

1K

6

0

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Official Solution

Not receiving verification codes

I have an iPhone 12 and my partner has an iPhone 13. We are on a family plan together and we both recently stopped being able to receive verification codes.  This happened after we switched out to new SIM cards, due to a service interruption.  The new SIM cards fixed the service issue and

Questions

25.9K

46

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Customer service

I’ve been trying to reach someone for days and keep getting disconnected. Is there an email I can Message someone ?

Questions

10

1

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Ram Truck/ ATT not allowing service

ATT will not let many Ram Truck owners activate wifi hot spots in their trucks. They blame manufacture but not the case. Other owners with exact same equipment have service and be n allowed to activate new. Why is ATT blocking others. They keep saying it’s manufacture. Such (Edited per community gui

Questions

5.9K

128

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Official Solution

Active Armor blocking ALL calls

How do I stop active armor from blocking callers that are in my contacts? I don't see a way to do that when I click on the number that has been blocked and the call is not even sent to voicemail.

Questions

2.8K

5

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At&T App always buggy. Never a smooth time with it.Why is it such rubbish?

Is the AT&T App complete buggy rubbish. Yes. Have to sign in more than once. Loses the page a lot. Just The AT&T App they all want us to use is such a complete piece of rubbish. Make it stable. If you want all your customers using the App, make it work. Make it handle the volume of people. A

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12

1

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Official Solution

Need help with unlocking my phone

My account shows I am unlock eligible. I've tried numerous times to unlock my phone online and keep getting a message saying the info is incorrect, or there are technical issues. But it doesn't specify what info might be incorrect, except I notice when I scroll over the phone number a red circle app

Questions

107

10

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HBO for AT&T - cannot find provider

My plan includes HBO but I have been trying on-and-off for multiple years now and keep getting the same message that says my provider cannot be found. I need help setting it up as soon as possible now that I have time to follow through with it.

Questions

41

11

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Official Solution

Hacked Phone – What You Can Do To Protect Your Device by AT&T

Check Out The Tips, Download The App! In today’s day an age, you must keep not only your identity safe, but your devices as well! With AT&T Mobile Security, you can protect your phone from unsafe apps!   AT&T Mobile Security – Download for Android Download for Apple In

Questions

41.3K

15

Accepted Solution

Official Solution

Closed

HBO Max and the loss of 4K video

My AT&T plan includes Max Ad-Free. Max just sent out email today notifying us that the Ad-Free plan is losing 4K video support, and you need to upgrade to their new Unlimited plan to get it back. When I try to upgrade my plan on the Max site, it directs me to the AT&T site to manage my plan.

Questions

1.9K

57

Check Text messages from another device

Is it possible to check my texts from another device?

Questions

136

3

0

Closed

Travel 2022

AT&T Coverage During Travel in Yellowstone and Grand Teton National Parks

Questions

141

4

0

Accepted Solution

How to file a complaint about network service

Having cellphone service issues since August trouble sending text and now can't make phone calls. Just spent 3 hours on the phone to be told that they have had multiple tickets about network issues and they are working on it and it should be resolved around November 15. This is unacceptable I am to

Questions

848

18

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How can I file a complaint with AT&T, NOT a dispute a customer service complaint.

Someone please tell me how to get out of the endless "Contact Us" loop and tell me how to file a complaint with AT&T in regards to customer service. I have spent 13 hours on the phone, been sold a tablet and 2 lines I don't need and now they try to sell me another tablet and install fiber inter

Questions

37

10

0

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