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Cell service issues

I have a galaxy s24 ultra. I have 5 bars but do not have 4 or 5g. I cannot make or receive calls and text, nor can I use the internet. The service will work then stop and then start working again all day sitting in the same places I have always had service. My work I-pad is also uses att and it work

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28

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Accepted Solution

Loud Cell Tower Sound

This week a cell tower behind Meadowlands neighborhood in Justin, TX off of FM407 began to emit an ear piercing high pitched sound 24 hours a day. Who would we contact to report this?

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40

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SIM Provisions

Hello, I travel to and fro America a lot, which means I need a SIM that I can use after a period of inactivity. Any suggestions on what I should do?

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21

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Watching Apple TV in germany

Any extra charges with international plan?

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16

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Paid for AT&T Intl Business Passport, power cycled my phone and I still haven't been able to use data or call. Any ideas?

Hello! My wife is in France at the moment and realized when she got to Paris that she did not have an international plan. No problem. I called AT&T support and got them to sign her up for a month. 100 bucks, talk text use data all that good stuff. The agent told me to have her power cycle her ph

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27

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Closed

5g+

5g+ is a joke on at&t. When my phone switches to 5g+ some of my apps don't work. That's pathetic. I shouldn't have to reboot the phone. There shouldn't be connection issues whatsoever! It's garbage and so is at&t. When this phone is paid off in a few months I'm done with at&t. Disrespect

Questions

410

14

Suddenly stopped receiving text on my US number while in India

I have dual sims on my iphone: AT&T US number and a Vodaphone India number. I have turned data roaming off on my US number and enabled Wi-Fi calling which I know does not work in India. But somehow for the past 4 weeks I was receiving texts on my US number. Not just imessages but OTP from bank l

Questions

469

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Reward Card Doesn't Work

I received 2 Rewards Cards a few weeks back for Internet and Wireless services. Lo and behold, they don't work anywhere! And yes, before your silly bot asks if I've activated them and checked my balance, the answer is "yes" to both. I have called the "help" line twice, and both times the "system" wa

Questions

712

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Deleted old text messages

Looking to retrieve old deleted text messages.

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25

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How to Turn Off a Hot Spot on a Child's Account?

I need to remove a hot spot from a child's iPhone account. What are my options for doing so? Thanks, Ben

Questions

28

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Incoming and Outgoing phone calls constantly breaking up.

I have a one-month-old iPhone 15 Pro and in the last couple of days, even with 2-4 bars of service, every person I have talked to has told me that my call is breaking up or that they cannot hear me at all, even though I can hear them perfectly! Is this a phone problem or a service problem? Anyone el

Questions

142

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Trying to get 5G connectivity while roaming in Canada

I recently purchased a Galaxy S24 (CAD version, model SM-S921W), upgrading from a Galaxy S8. I tranferred my SIM card over.  When I'm roaming in Canada, I seem to be capped at 4G speeds.  I've tried manually connecting to all the different carriers in my area.  I have another phone t

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56

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Phone settings for Cruise Package

Just came back from 1-week cruise to Western Caribbean on a Holland Line ship and the $100 AT&T Cruise Package was a waste. Much of the time I couldn't call, text, email. Tried all kinds of settings and sometime I received some emails and FB posts. Couldn't, and still can't, find any directions

Questions

2.2K

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Missing text messages

Last night I went to a location out of cellular range and missed all of my text messages from that time period. When I got back in range the messages did not come through and are just missing from my phone. Is there a way to receive those messages now that I am back in range?

Questions

75

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Denied Next Up upgrade

I was denied an upgrade through next up because I was told AT&T changed the terms and that phone had to be in brand new condition for the upgrade. The only damage on the phone is normal wear on the Plastic piece that frames the camera lenses. No damage to the phone itself or any part of the came

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62

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Att prepaid unlock question

Hello. I have an att prepaid Moto Razr Plus and submitted a request to unlock via the ATT unlock portal. I received a message back that said I need to use the ATT Unlock App to unlock the device.  I do not have that app on my device and have been unable to locate on to download?  How shou

Questions

59

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At&t 5g+ coverage question.

How often does the At&t coverage map get updated? In downtown Fort Wayne, Indiana I have 5g+ on my S22 Ultra on band n77 and the map says i still shouldn't have it? 300mbps+ download and 50mbps+ upload.

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139

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Mobile Device Network Event Notifications

We are looking for a way to receive enterprise mobile network device event notifications. ...same as daily usage reports... except real-time, maybe posted to a webhook. Where would we look for this type of subscription?

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21

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Official Solution

International day pass query

Hi, I will be traveling to India Next week. I have International day pass IDP enabled on my phone. I want to use my AT&T US number to make calls to Indian phone numbers using my IDP. Do I need to add International Calling plan $15 Along with IDP to make local calls? Or IDP Only enable me to ma

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130

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Can I use my phone for tethering/as a hotspot with a cruise package?

Subject says it all. Thanks.

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24

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