I cannot locate my family member who is abroad with the secure family app.  I chatted with a tech yesterday and they said that it is possible, but my family member traveled overnight and I cannot locate them.  Their GPS is on too.  What are we missing?

We are all of a sudden seeing the following failures when trying to send messages to [email scrubbed] or @txt.att.net att-e2xms-ibgw-6002a.ext.cloudfilter.net rejected your message to the following email addresses: [email scrubbed] ([email scrubbed])Your message was rejected by the recipient email

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

I live in southeast Arkansas, Location services says im in Dallas TX or OK everytime i open an app. Is there any way to fix this?

Does the AT&T Active Armor app have to be open in the background in order for it to function continuously? Or can it be closed and still function?

Hi everybody. When phones had physical SIM cards it was easy to switch between phones. Just pop the SIM card from one phone to another and you're good to go. But now. I have an iPhone 14 pro max which obviously only supports eSIM. I'm thinking of getting Pixel 7 as I like to switch between phones ev

Can I use my iphone hotspot so my son can play music  and take pictures , on another device internationally if I have the International day pass Thanks

Hello, I need the call logs for the month of March 2023 and it is saying not available.  But the call logs are available for the months before and after March.  I am looking for a specific phone number.  Can anyone tell me why this would be happening? The chat folks don't seem to

Hi, I have an issue where a number calls any ATT customer it displays the rate center instead of the CNAM. It displays the correct CNAM for all the other carriers with our testing. It's just ATT that isn't pulling the CNAM.

Maybe I need a new sim card mine does the same thing on 5g+ on a s23 ultra... SUPER ANNOYING and at&t hasn't been of any help for 3 months now

Does the AT&T Active Armor app have to be open in the background in order for it to function continuously? Or can it be closed and still function?

We have been with AT&T for many years..... Their Cell service has been on a slow downhill decline and in the last few months I have done my best to educate myself on how to solve these issues. I have spent 100's of hours by now trying to resolve our issues, and I have opened "tickets" that never

Hello I just returned back from an international trip. I had an unlimited international data plan with roaming on. I also signed up for the international day pass for $7/day and thought it would not trigger as I have unlimited international data. However my bill shows the day pass charge for every s

Hi - I'm grandfathered in to the free HBO Max subscription with my Unlimited Elite wireless plan. I understand that this subscription is supposed to transfer from the old "HBO Max" service to the new "Max" app/service that launches today, but when I log in to Max with my AT&T credentials, Max t

Soy nuevo cliente y obtuve teléfonos móviles nuevos pero tengo q enviar los teléfonos viejos pero no se cómo hacerlo?

If I call someone from the US to another international country via WiFi calling, do I pay for the call?

I have a new situation that requires me to drive to Toronto and through Canada often. I want to know whether my plan allows calls/texts/data in Canada and Mexico and if these are unlimited. What number do I call, where can I check? I called 866-433-3569 3 times, and no one there was able to tell me.

New Iphone 13. Not receiving SMS text messages, previously received. Texts from financial and medical entities are not allowed through.  MAJOR problems (3 weeks now). Now, I am also not receiving SMS texts from fellow business associate board members, causing critical issues hindering work.&nb

ATT will not let many Ram Truck owners activate wifi hot spots in their trucks. They blame manufacture but not the case. Other owners with exact same equipment have service and be n allowed to activate new. Why is ATT blocking others. They keep saying it’s manufacture. Such (Edited per community gui

Every time I go into my address book it tells me to activate it. How do I do that?