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UNACCEPTABLE TREATMENT AT AT&T Store in Frisco, TX

After 10 hours and 4 visits to the AT&T store on Dallas Parkway, we still had an unresolved issue. We went into the store one more time, and insisted the staff resolve our issue. The first person was again unable to help us and asked the manager to assist. The manager was rude and dismissive, an

Questions

40

2

0

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Official Solution

Not receiving verification codes

I have an iPhone 12 and my partner has an iPhone 13. We are on a family plan together and we both recently stopped being able to receive verification codes.  This happened after we switched out to new SIM cards, due to a service interruption.  The new SIM cards fixed the service issue and

Questions

29K

47

0

5G+ speeds?

The fastest speed I’ve ever got on my iPhone 12 Pro Max at my home, which is regular 5G, is 347 mbps down and 49 mbps up. I’ve connected to 5G+ towers in Philly and NYC and haven’t come anywhere close to those speeds.  The 5G+ speeds are actually slower than LTE speeds I’ve gotten.  I’m

Questions

3.2K

17

0

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Roaming charges when on a cruise

We will be cruising the Eastern Caribbean with stops in Saint Thomas St. John’s Saint Croix Barbados St. Lucia and said Martin  Will we have free unlimited text and calling with no roaming?  Should we turn on airplane mode during these ports of call 

Questions

651

6

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No Internet Connection Despite iPhone Indicating Sufficient Cellular Signal

I have this problem on both my iPhone XR and iPhone 15 Pro. My phone shows great 3-4 bar LTE/5G signal, but refuses to send or receive text messages, or connect to the internet. We have an unlimited plan, so we are not being rate limited. My only solution is to use WiFi. I have tried the following:

Questions

54

1

0

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Official Solution

Closed

AT&T DirecTV Now Android TV

AT&T DirecTV Now Android TV is the at&t tv box fully loaded with android apps yes or no ?

Questions

31

1

0

Closed

Voicemail seems to be calling people?

This has happened a few times in the past weeks. I get a call from a number I do not know, I "reject" it, then when I get time (minutes), I block it. Then the same number calls again later, gets blocked and sent to voicemail. Now the creepy part. I get a voicemail notice, check my voicemail, and it

Questions

2.8K

3

0

Apple watch radomly drops cell service

I have two apple watches for my kids. They seem to randomly lose cell service. I can tell because calls go straight to voicemail and the "find my iPhone" feature no longer works. Find my iPhone works again when they are at home and on our home network. If I restart the watch, the problem is solved.

Questions

648

18

AT&T photo storage Access Denied

I am getting an Access denied message when I am trying to open my AT&T photo storage!

Questions

60

3

0

Accepted Solution

obtaining an international day pass

traveling to Turks Caicos, is the day pass needed?

Questions

39

1

0

Cell coverage is gotten horrible

I have contacted customer service numerous time about lose of signal strength in last month. Have done multiple resets to no avail , it's definitely a tower issue and no one really seems to have a clue on how to contact a body to resolve issue. Ready to switch carriers after almost 10 yrs

Questions

39

2

0

Why do I have weak cell reception all of a sudden?

I always have decent cell signal/reception at my house, specifically in my bedroom. For the past couple of weeks my reception has stayed consistently at 1 bar (occasionally getting up to 2 bars). This has never happened before and I am wondering why I'm experiencing such weak signal all of a sudden?

Questions

18.4K

5

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Voicemail system phone number?

What is the phone number to enter into the phone app settings so that long-press "1" will access the voicemail system? Pressing "1" brings up a error message "Add voicemail number? You need to add a number to access your voicemail" Cancel/Add Number.

Questions

35

3

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Help with pin

I couldn?t get the pin off my 40$ card

Questions

15

1

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New sudivision a dead zone in the middle of 5g coverage map

Is there any way to report or get help fixing a dead zone area? There is a new subdivision in the middle of a highly populated, close to I-35, 5G coverage area.  But this new housing subdivision has very little service for AT&T users. Is there anything that can be done?

Questions

24

1

0

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Official Solution

Traveling to Japan

Figuring out how to make calls and text while in Tokyo Japan

Questions

8.3K

8

0

International Day Pass Charge Cap

The AT&T rep told me that the max of 10 daily $10 fees per line is per monthly bill cycle, but that if I go over 10 days, the additional days will be billed in the next billing cycle. So days 11-30 are not at 'no additional charge', they are 'no additional charge that cycle'.  For example,

Questions

112

2

0

Accepted Solution

Official Solution

Calls from known numbers that aren't the person

Twice now over the last few weeks I've had calls from known numbers, that I know were the actual people showing up in my caller ID calling me, but the audio is not connected to that person. The first time, it was a verification call for a sign-in, an automated call that I get every day through work,

Questions

25

3

0

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Official Solution

Usage details

Why can i no longer view any other of text,data, or talk detailed usage except the current months. Up until January of 2024 i could go back and see detailed usage for all my lines. As of January i can only see the current months and weirdly all detailed usage for any months prior to January. Example

Questions

77

2

0

Accepted Solution

Initial Voicemail Setup after 60 days.

Voicemail Setup is not available after 60 days.What now? I can never have it?DO NOT SEND ME to a link for first time set up.

Questions

92

3

0

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