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Outage in east Texas area

Since this morning mine and my families phones have been switching from SOS only to one bar. other members of my town with att&t are complaining as well. we always have great coverage. the map shows no outage. how do I report that my town has an outage.

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26

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Why is my UNLIMITED DATA running slow ?

I am supposed to have UNLIMITED DATA! the other day I got a notification saying I had 2 gbs left before it would slow down. I am suppose to have UNLIMITED HIGHSPEED DATA! WHY IS IT RUNNING SLOW?

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24

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Canceling a line

I bought a iPhone 14 and don't want it anymore In on a installment plan so how will that work I already brought the phone back to a corporate AT&T store so what's the rest of the process?

Questions

25

7

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Help I cannot upgrade my devices

Cannot upgrade devices SMB SOC Code Missing

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17

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Official Solution

Scam SMS from rotating/changing numbers

What is ATT doing to address scam and spam texting? Literally dozens per day on occasion. Almost always 2 to 5 daily...mostly political scam/spam/fraud. I use the "Active Armor" to report and block these even though ATT does not list a category for SMS scam/spam/fraud. We must devise our own work-a

Questions

38

3

App

My weight watcher app doesn’t fully Load. I’ve deleted, didn’t help. Ww doesn’t seem to know. It started about a week ago

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121

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International Day Pass

I signed up. Does this cover both lines on my account? If so I will be charged $15 a day, $10 for my line and $5 for the other line, correct?

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14

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Cannot check voicemail from another phone

I have tried from multiple cell phones and land lines and the * button does NOT interrupt for me to be able to enter my PIN. I also tried calling 888-288-8893 and entered my phone and PIN but it says the information does not match the system (but I know it is correct). An ATT rep said everything loo

Questions

36

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Is any music free

Is Google play or I heart radio free does not use data

Questions

687

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Accepted Solution

Looking for an email address for somebody in the executive division.

When I was with Verizon there was a person who was one of the executive assistance for vice president of consumers in the cellular wireless division. I am wondering if AT&T has that type of person you can email with your concerns after you have gone through the customer, service and customer ser

Questions

15

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Official Solution

texts lost in cyberspace

Some of my text messages are disappearing into cyberspace. They appear as sent (no error) but they are not received. This is not specific to a certain contact and it happens randomly, but with increasing frequency and concern. Anyone else experience this or know how to address it that doesn't includ

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13

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Free Apple Watch scam

I fell for that dumb watch scam first responders get. I know I’m not the brightest I trusted the person helping me and my partner out too much. Moving on what can I do. We gifted the watch but we are still stuck paying the 10$. Should we just attempt to save up as fast as possible to pay it off comp

Questions

42

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My att cellular service is no bars

Cannot get cell service in my home - 384 Main Street Shelburne Falls MA - I’d like to get my rebate for however long the service is out - I first noticed it out at 8:30 - 9:00 this morning. I pay a LOT of money for this service.  I expect it should work.  Please repair your tower. Eric Ha

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16

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Accepted Solution

Data Usage Warning when I have an Unlimited Plan

I have a business cellular hot spot with an unlimited data plan yet I get Data Usage Alert every week from <[email scrubbed]> telling me I am getting close to my data limit and may get throttled back. I have not experienced any 'throttling' to my knowledge however why am I getting these messag

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58

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Official Solution

i cant get port forwarding to work. is it a security thing?

im trying to set up a dedicated server on palworlds and none of my friends can join my network. do i need to change my security settings?

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18

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Accepted Solution

Our School Number being blocked by AT&T "active armor". How do I report this to get it unblocked?

We recently discovered that our School Auto-Caller for delays/cancellations and other mass notifications are being blocked by AT&T Active Armor. We finally figured out how to go into the app and unblock for selected users. However, our phone numbers we are using through SwiftK12 are registered a

Questions

18

2

Grandfathered mobile insurance removed without my authorization

I've had wireless service with AT&T for over 20years. I looked at my bill and realized that when I upgraded a phone on my account last month a representative removed insurance off 2 of my phones. I've spoken with 2 different managers and all they can say is "   I apologize, a grandfat

Questions

31

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Official Solution

Closed

College student discount

I'm wondering if you offer discounts for college classes

Questions

1.7K

6

0

Accepted Solution

Official Solution

Multifactor Authentication for my AT&T Account in case of SIM Swapping fraud.

How can I set up Multifactor Authentication on my AT&T Account and do away with the 2fA I am using now? At this time, the only process I can see that will hopefully prevent a fraudster from SIM Swapping my account is the AT&T passcode feature. Anyone??

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65

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AT&T and Asia

I am taking a trip to Japan, Hong Kong and Shanghai this June. I know there is an International Plan for $10 a day. Can anyone tell me if this works fine in those three areas? Do I need to get an E-Sim or Pocket Wi-Fi? Trying to get a handle on how this will work.

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15

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