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Screwed from the get go

On Dec. 15, 2022 I was contacted by Caleb Wierman, sales rep at that time for AT&T in Platteville, Wi regarding switching from my US Cellular business account to AT&T. He said that there was a promotion for $1000 off a new phone with a trade in....I was quoted $100/mo for 2 Galaxy S22 ultra

Questions

32

3

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Trade-in promotional credit not honored

On April 29, a representative in Target offered me to move my 4 lines to AT&T with a promotion that involved 4 new iPhone 14-Pro phones. I moved my family to AT&T thanking for the generous promotion and thinking this is now a long term relationship with new, reputable company. The fact that

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48

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Paying bill early

If I pay my bill early will that cancel out your taking payment off my card on 9/24?

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17

1

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SIM Locked

I have an iPhone 11 Pro Max. I originally bought the phone from AT&T. The phone has been paid off for years. I then switched to Straight Talk and after that switched to Consumer Cellular. I am now trying to switch to Verizon and it says my SIM is locked. It says Carrier Lock: Sim Lock. My phone

Questions

20

3

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Customer support is unhelpful

I switched my business wireless account to AT&T last month. I had issues with AT&T my customer support before and switched.  I changed back because I have people who will be spending more time in Canada.  The salesperson was great at first but when I had issues activating my servi

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42

4

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Business to personal

I opened an account with AT&T which was initially set up as a business account. I was my own employer. How would I go about changing to a personal account?

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24

2

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I have been having trouble logging in to account

I am switching from my father's plan to start a new family plan with my girlfriend. I have received my phone and it works, but I keep coming across problems with everything.  I cannot login to the website.  I can't update my address.  It says I already have an account.  It says

Questions

43

2

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Can't get ahold of ANYONE in customer service!

I have tried to call 4 times and they keep disconnecting me or I get a busy signal. I need to to speak to someone immediately, please help.

Questions

29

1

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Billing for Mobile Share Value 30GB with Rollover Data

I'm trying to understand a wireless bill for the Mobile Share Value 30GB with Rollover Data plan. On my bill there is a "group 2" and there is a charge attached to that under "plan," "company fees and surcharges," and "government taxes and fees." Then, all cell phone numbers associated with my accou

Questions

20

2

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Accepted Solution

Official Solution

Trade-in a single line on a multi-line account?

One of the terms of the AT&T Trade In Program states "Activate eligible postpaid unlimited wireless service (min. $75/mo. for new unlimited customers before discounts)." My account has 7 unlimited lines which each cost $30. Would a single line be ineligible for a trade in since it's less than $7

Questions

123

6

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Trade in credit not on bill

I traded in an IPhoneX for an iPhone 12 on 7/6/2021 and mailed off my trade but I have not received the $700 credit I was told for the condition of the phone would be applied to the bill. The last bill was 12/6/21.

Questions

3.4K

11

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AT&T at Sam’s Club is still a scam!

Like so many other forum posts regarding AT&T at Sam’s Club, I also got scammed and misled. I was told if I switched to Att, we’d all get free phones and our monthly bill would be about $170 for 5 lines. That is all bull crap! I tried so hard to resolve this. I called ATT pretty much every month

Questions

28

3

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Trade In gone missing

Hi, I recently pre-ordered a Fold5 and got it in the mail. I used the included shipping label from the trade-in kit, packaged the old phone, and handed it off to a Post Office employee in person. This was on August 18th, and it is now September 12th and when I put in my tracking number, it states

Questions

27

1

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AT&T Wireless Fraud

Someone opened an AT&T account, with a similar name and did not pay bill(s), AT&T linked the account to me and turned it over to a third party collection agency, who reported negatively on my credit report.  After many, many months no one from AT&T has followed up to correct the is

Questions

41

4

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Accepted Solution

Text Transcripts Needed for a Legal Matter

Hi. I have an upcoming court date where I need text transcripts (none of which are iMessages) for correspondence with one phone number over the course of the last 2 years. How do I go about accessing this? Thank you!

Questions

49

2

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Complaint about the International Day Pass

What in the world is the point of touting that AT&T is willing to cap the day pass charges at 10 days? I happen to be traveling for 20 days and realized that my billing cycle is exactly 10 days into the trip. Which means that I absolutely will be charged DOUBLE and not benefit from their 10 day

Questions

63

7

Closed

Payment Arrangement Made However Service Still Interrupted

After speaking to five different reps I was told that despite the fact that I'd made a payment arrangement to pay my outstanding balance, and that I had received confirmation of the payment arrangement, that my account was still subject to suspension. I was told that the payment arrangement doesn't

Questions

1.2K

11

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Accepted Solution

Official Solution

Temporary ID for online order

Hi, I only have a temporary ID until my permanent ID arrives and your ID verification for online orders isn’t accepting it.

Questions

34

1

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Accepted Solution

TRANSFER CREDIT TO BANK

I RECEIVED ATT DEBIT CARD FOR CREDIT BALANCE IN MY ACCOUNT I WANT TO REQUEST TRANSFER OF THIS CREDIT TO MY BANKI HAVE ALREADY ACTIVATED THE DEBIT CARD

Questions

248

4

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FAN PIN

Hi there, I just joined AT&T last week and now when trying to register on the website it's asking for a FAN PIN that I should've gotten via e-mail. I don't have any e-mails from AT&T mentioning a FAN PIN. Can someone please help?

Questions

23

1

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