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AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

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103

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iPad service

If I suspend a device service do I still have to pay for the service even if it’s suspended

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ERRONEOUS CHARGE

May 1st, 2023 AT&TPO Box 2171Southgate, MI 48195 To whom it may concern: As instructed by one of your customer service reps, I am writing regarding an ongoing issue with a bill for account # 5XXXXXXXXX1. While visiting my local Target store back in November of 2022, I was given the opp

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2.3K

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Traveling to Spain

What is the most cost effective plan to use AT&T for international travel?  Will be going to Spain/France for upto  6 weeks.  Do I buy a burner phone?  Buy a new SIM card?  Just need some budgeting guidance as i plan to use text, phone and google maps daily.

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4.5K

10

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Official Solution

how to cancel protection advantage plan

Need to cancel protection advantage plan

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8

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Official Solution

May I ask where the entrance to this interface is

May I ask where the entrance to this interface is

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30

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Autopay and Paperless Discount

I've got four lines on my wireless account. I'll be deleting one line because the user passed away.  That leaves three lines.  Currently, I do not have autopay, and I log on each month to manually pay my bill with my credit card.  (I've always wanted to review my bill before it gets

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13

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I know how to check the arrears amount of the IMEI of the Apple mobile phone

I know how to check the arrears amount of the IMEI of the Apple mobile phone

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4

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I accidentally deleted the eSIM, how can I get the original eSIM back?

I accidentally deleted the eSIM, how can I get the original eSIM back?

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23

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de-unified accounts and now cannot log in to wireless online

I was told that I had to de-unify my accounts (wirless and home internet) in order to active my first net status... I go the accounts deunified, but now when I log in, all I see is the home internet and I cannot merge my wirless account with first net. also my cellular data is not working! I have

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28

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Email offer to knock 50% off of bill up to $250.

I just got out of the hospital after being in there for two months due to congestive heart failure, I have a balance that built up on my account due to the fact that I wasn?t working and so my bill kind of built up overtime. I got an email offer for 50% off of charges on June 6th, 2024. Dan and they

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Closed

Am I going to be hit with a request for a deposit after ordering online...

Ok to start, last week I decided to do an online order for AT&T wireless service... I added 2 new phones with insurance and a service plan to my cart... Then I hit continue and it took me to a page to put all of my personal information on, including my DOB & SSN to be used for a credit check... I pr

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11.3K

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Closed

Denied Service

I have never had a phone service under my name. I’ve had 3 jobs. Right now I work at Walmart 14 dollars an hour been there a month. My credit score is 7200 basically and I’m 19 years old. I only have one credit card and was denied service without explanation by the fraud people. Why was I denied ser

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474

12

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Corporate abuse

I know more than likely this is an AI bot, considering that AT&T has far more interest in enhancing its bottom line, than addressing the needs of its consumers. Despite the disregard, I?m going to state for the record, my intent to seek recourse for the damages AT&T has directly enacted upon myself

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40

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Missing Smartphone trad-in promo credits

I've called customer support about 5 times since 12/23 to see why I stopped receiving owed credits on 1 of the 5 phones we traded in. We had switched from Verizon after being persuaded by an ATT kiosk sales person at Costco, and everything was fine and as advertised for the first several months. Eac

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ATT email support contact info

After multiple failed attempts dealing with ATT call in support, is there an email address to get someone to actual own an issue and get it resolved? I am being charged a monthly fee for a device that is no longer used and hasn't been for a year.

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49

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Tobr Email?

My company says they have requested a Tobr and asked for my personal email address twice, I am not seeing the email at all anywhere in my inbox. not even in the junk or spam folder. What email address would I expect confirmation codes to be sent from. any advice would be helpful.

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23

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Official Solution

What happens if a person does not accept the Transfer of Billing Responsibility?

I have my daughter in law on our account and she is divorcing our son so I feel she should pay her own phone bill - not him

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118

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Adding existing customer to family plan

I would like to combine my fianc? AT&T account to my plan and how much would it cost?

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47

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Don't use your credit card to pay your bill!

Did you know you will be charged $10 PER LINE if you use your credit card for AutoPay? My bill was $50 higher this month and there is NOTHING on my bill that states I will be charged PER LINE to use my credit card. AND if you don't use AutoPay at all, YOU WILL STILL BE CHARGED $10 PER LINE! AT&T

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