I lost my SIM card during a international trip, so I need another physical SIM card. The problem is I am in a family plan and I am not the one who pays the bill every month. I believe my personal ID is requested when applying for the first card. What and whom should I take to the store for this re

Too long of a story but I ordered 3 phones then seen the fine print I was lied to on price. I tried canceling the order online, over the phone(at & t)and contacted cricket. They all said wait for the package don't open it and take it to an at&t store. WRONG. They said I need a shipping label

I Have a iphone 13 promax AT&T sim locked for nonpayment of bill, unfortunately i have a financial hardship and ultimately cannot make payment on my past due bill. According to several reps AT&T has a right to lock my personal device until they obtain payment. The phone is mine previously pu

I've tried logging on to my AT&T account on both my computer and my phone through the myAT&T app. Both times it says that something went wrong. I've been trying to log on to my account for the past week, and it keeps saying there is an error. This isn't the first time I've experienced is

Had the same problem traded my 12 max pro 512 GB last July never received credit ….multiple calls with foreigners for months and never got resolved…..today I got an American on the line it did take over a hour but she worked hard and the end result was a one time lump sum credit for 800 dollars ….at

Hello. A while back, I upgraded my phone. The representative set up my new phone for me. He thought I wanted a new number, so he originally gave me a new one for my new phone. But I just wanted to stay to my original number, so he reverted it back in less than a minute. I checked my bill, and

How to return money that I over paid for 2 line I did not Use

I dropped off my upgrade return phone at USPS post office using the ATT supplied return label. I forgot to note the tracking number. Att claims they did not receive the return phone and charged me $575. I have been with ATT for 15yrs and never had a problem before. After calling customer service and

Been a customer for 10+ years and the last 6 months have been horrid! At&t allowed a non authorized person make severe changes to my account back in july. Now I added a line and an ipad to my account, got charged an additional 180 dollars in charges that no one seems to be able to explain. The rep a

Our service is with T-Mobile and I recently got a new phone through them, while transferring all my information though. I noticed I was logged out of my yahoo mail account, while attempting to log in and set it up on my new phone... It would keep giving me issues and not let me sign in to the new ph

Sent back two iPhones (11 and 12 pro max) for trade-in / next promos. Have tracking info and receipts from Forked River NJ Post office earlier this year. Even paid off the iPhone 11 early for a promo (over $300 paid to own before trading in for the promo). Pitney Bowes Newgistics replaced (stole) th

We took advantage of the trade ins for the iPhone 12 pros. We shipped the trade in phones 2 days after receiving the new phones AT&T is saying they don’t have them and USPS can’t find them. After reading all these forums I can tell this is a very common issue among AT&T customers. And even t

They don't care about their customers. ATT is a typical soul less corporation. If there was any justice in the world, ATT would burn in (Edited per community guidelines). I'm a victim of fraudulent equipment purchases to my wireless account. I noticed, and tried to tell ATT as soon as I found out

I moved back to the uk after 3 months in the US, and thought i cancelled it, but its still been billing for 3 months. I no longer have the number anymore,but to log into my account it wants to send the number a code. How do i cancel?

I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 10/09/19. Today is 1/8/2020 and Newgistics has no additional tracking information regarding this return. I live in New Jersey and I've not received any type of update or confi

Hi guys, I recently activated my Netgear data modem on the plan "Mobile Hotspot and Laptop Connect 15GB". My question is: ATT website has conflicting statements about plan charges. It says "High-speed data with overage Enjoy high-speed data up to your plan limit. After you use your monthly plan

Really not pleased with at&t. They absolutely bait & switched on me. I cracked the screen on my phone and needed a new one.  I was going to stay with my provider but AT&T had a promotion that that offered a $800 trade in credit even if the phone was broken. I did the whole thing on

I switched to AT&T after being promised trade-in credit for 2 devices. Both devices meet all the terms & conditions for the credits: devices are paid off, eligible device types, both devices function perfectly, etc. When I look on the "check the status of your trade-in" link at AT&T, the

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

So far I haven't been getting any help. I'm on my 6th agent now. Between calling and chatting I'm getting different answers everywhere. Well to start I switched to Verizon on 04/04/22 because I moved, and ATT was bad in my area. Well Verizon is better in my area, but horrible everywhere else besides