On Dec. 15, 2022 I was contacted by Caleb Wierman, sales rep at that time for AT&T in Platteville, Wi regarding switching from my US Cellular business account to AT&T. He said that there was a promotion for $1000 off a new phone with a trade in....I was quoted $100/mo for 2 Galaxy S22 ultra

On April 29, a representative in Target offered me to move my 4 lines to AT&T with a promotion that involved 4 new iPhone 14-Pro phones. I moved my family to AT&T thanking for the generous promotion and thinking this is now a long term relationship with new, reputable company. The fact that

If I pay my bill early will that cancel out your taking payment off my card on 9/24?

I have an iPhone 11 Pro Max. I originally bought the phone from AT&T. The phone has been paid off for years. I then switched to Straight Talk and after that switched to Consumer Cellular. I am now trying to switch to Verizon and it says my SIM is locked. It says Carrier Lock: Sim Lock. My phone

I switched my business wireless account to AT&T last month. I had issues with AT&T my customer support before and switched.  I changed back because I have people who will be spending more time in Canada.  The salesperson was great at first but when I had issues activating my servi

I opened an account with AT&T which was initially set up as a business account. I was my own employer. How would I go about changing to a personal account?

I am switching from my father's plan to start a new family plan with my girlfriend. I have received my phone and it works, but I keep coming across problems with everything.  I cannot login to the website.  I can't update my address.  It says I already have an account.  It says

I have tried to call 4 times and they keep disconnecting me or I get a busy signal. I need to to speak to someone immediately, please help.

I'm trying to understand a wireless bill for the Mobile Share Value 30GB with Rollover Data plan. On my bill there is a "group 2" and there is a charge attached to that under "plan," "company fees and surcharges," and "government taxes and fees." Then, all cell phone numbers associated with my accou

One of the terms of the AT&T Trade In Program states "Activate eligible postpaid unlimited wireless service (min. $75/mo. for new unlimited customers before discounts)." My account has 7 unlimited lines which each cost $30. Would a single line be ineligible for a trade in since it's less than $7

I traded in an IPhoneX for an iPhone 12 on 7/6/2021 and mailed off my trade but I have not received the $700 credit I was told for the condition of the phone would be applied to the bill. The last bill was 12/6/21.

Like so many other forum posts regarding AT&T at Sam’s Club, I also got scammed and misled. I was told if I switched to Att, we’d all get free phones and our monthly bill would be about $170 for 5 lines. That is all bull crap! I tried so hard to resolve this. I called ATT pretty much every month

Hi, I recently pre-ordered a Fold5 and got it in the mail. I used the included shipping label from the trade-in kit, packaged the old phone, and handed it off to a Post Office employee in person. This was on August 18th, and it is now September 12th and when I put in my tracking number, it states

Someone opened an AT&T account, with a similar name and did not pay bill(s), AT&T linked the account to me and turned it over to a third party collection agency, who reported negatively on my credit report.  After many, many months no one from AT&T has followed up to correct the is

Hi. I have an upcoming court date where I need text transcripts (none of which are iMessages) for correspondence with one phone number over the course of the last 2 years. How do I go about accessing this? Thank you!

What in the world is the point of touting that AT&T is willing to cap the day pass charges at 10 days? I happen to be traveling for 20 days and realized that my billing cycle is exactly 10 days into the trip. Which means that I absolutely will be charged DOUBLE and not benefit from their 10 day

After speaking to five different reps I was told that despite the fact that I'd made a payment arrangement to pay my outstanding balance, and that I had received confirmation of the payment arrangement, that my account was still subject to suspension. I was told that the payment arrangement doesn't

Hi, I only have a temporary ID until my permanent ID arrives and your ID verification for online orders isn’t accepting it.

I RECEIVED ATT DEBIT CARD FOR CREDIT BALANCE IN MY ACCOUNT I WANT TO REQUEST TRANSFER OF THIS CREDIT TO MY BANKI HAVE ALREADY ACTIVATED THE DEBIT CARD

Hi there, I just joined AT&T last week and now when trying to register on the website it's asking for a FAN PIN that I should've gotten via e-mail. I don't have any e-mails from AT&T mentioning a FAN PIN. Can someone please help?