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Account Assistance.

Subject: Urgent Appeal to Retain Wireless Service: Account (Edited as per the community guidelines), Cellphone Number (Edited as per the community guidelines) Dear AT&T Customer Service Team, I hope this message finds you well. I am writing to urgently address th

Questions

324

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0

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Official Solution

Phone payment

Hello, I was wondering if I can make a payment the 13th and you guys not shut off my phone. I’ve been outta work for 2 weeks now with a injury and can’t make a payment til the 13tt

Questions

187

3

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Terrible WiFi & Lack of Service

I work remotely. The internet is critical to my job. I had an important interview for a promotion. During the interview - my internet and WiFi service cut out. I was unable to complete the interview because of AT&T’s terrible internet service. I tried to call the customer service line but the wa

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24

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False advertising

I was lied to about how much my bill would cost. Then I turned my phone back in to Walmart 6 days after I had it. Now Atnt is trying to steal more money from me by saying I never returned my phone back to Walmart. Anyone know any good lawyers?!

Questions

29

1

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Has my AT&T wireless account information been hacked?

My wireless account if fairly new - I just set it up with two DuraXE phones last summer.  At that time I logged into my wireless account online and specified the Caller ID names for each phone. Recently, I have been receiving a large number of repeated calls from unknown and bogus phone numbers - I

Questions

1.9K

5

0

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Upgraded to iPhone 15 but no trade in credit yet

I traded in my 14 for 15 promax and not seeing the credit that Apple gave me at the store for my new phone. How long does it take for the credit to come through? It’s showing full price charged on ATT. I was also trying to pay off the upgrade charge so that I can unlock eSIM for travel. When abroad,

Questions

161

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Closed

Healthcare provider discount

Does AT&T recognize dentists as eligible for the 25% wireless discount? I submitted my employee ID as a dentist/DOCTOR that works at a hospital and it told me it didn’t match the application I filled out. Why is that?

Questions

2.2K

4

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charged for roaming when cellular data was off

Hi! I recently returned from an international trip. As I always do, I turned off my cellular data as soon as I landed, and used only Wifi for calling and data. Yet when I received my bill, I found several calls were billed as "roaming" when this seems like it should have been impossible without cell

Questions

75

17

International Payment

Good day. I worked in the States for 9 months, 3 days before my payment was due I phoned AT&T to cancel my subscription, they did, and they cut of my service straight away, didn't even give me access for the remainder of the period. Never the less, now they are sending my bills, that I cant pay

Questions

24

3

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Military Cancellation

I followed the steps in the link, submitted my orders and got a confirmation email.  My phone is unlocked and I was able to switch providers for my deployment.  Everything seems to have worked smoothly, however when I look at my account it now says "military" and also "SUSPENDED" in red letters.  I

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54

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Wrong account

Paid wrong account!

Questions

15

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Closed

Write a Positive Review.

How do I write a positive review about an AT&T technician?

Questions

82

2

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Help

Hey everyone I recently encountered a unique situation and could use some advice. I was at the store, ready to upgrade to an iPhone 15 Pro Max. The salesperson scanned the new phone into my account, but I changed my mind last minute and didn't complete the purchase. Unfortunately, the phone wasn't

Questions

34

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MyAT&T App Payment Methods Page Won’t Accept AmEx Card Info

Hello, I am using the MyAT&T app (version 2024.3.1), and encountering the following issue: I’d like to pay my AT&T wireless bill with my American Express card. However, when I am on the page to add a payment, the card number field specifies “16-19 digits”, but an AmEx is 15 digits… In the C

Questions

26

1

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ID verification

AT&T sent a link to verify my identity before my order is accepted. i tap the link and upload the document. i got an email that “you successfully submitted your request. when you submitted your request, your identity was verified”. what next now?

Questions

23

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Feedback

Hi I've been a loyal att customer for years. I recently got divorced and your rep guided me on how to transfer from his name to mine. After an hour and half on phone w/both we got is sorted out. But later found it didn't work. Then after another hours and half you said to cancel and start new in my

Questions

38

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Customer service

Why does ATT insult customers and dismiss valid complaints? Are service reps instructed to avoid resolving issues and be disrespectful to 20+ year customers?  Seems to me that is the policy. 

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27

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Help please. My iPhone promotion from 4 months ago no longer exists?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

Questions

65

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How do I report fraud?

Has anyone tried to report fraud concerning your AT&T account? Someone bought an iPhone 13 using my account. After trying for an hour to speak to someone on their fraud number I gave up and went to the link their virtual assistant provided because of high volume. Guess what! The link referred me

Questions

4.2K

16

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This company it’s a scam and at this point i will sue them

This company is a SCAM. I have something on my credit report already because AT&T sent me 2 different numbers. I only picked one of the SIM cards, and I was using that number for years. Then I started getting mail from a collection company saying that I had $250 worth of debt to AT&T. They never con

Questions

58

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