So I have spoken with three different people today, one of which was in billing and not on the side that handles cancellations. I have an installment plan currently, but am needing to cancel and just pay the rest off for reasons. Anyway, I read over all the terms and everything that says you can can

I've been emailing and calling my local Rhode Island rep since March 3rd. I have many issues on my account I need fixed and he's completely unresponsive. Tech support has screwed up my account 3 times now.  This is why we have a local rep to deal with multi line issues. We have 13 lines,

It has been a disappointment doing the switch from ATT to FirstNet. Being a police officer, I decided to switch to FirstNet, which is a third party program with ATT. Since then I have spent hours each day on the phone with customer service, technical support, loyalty department, advanced tech suppor

Good Evening, My name is Adam Behny, I was an AT&T customer last fall until I was delinquent on a payment while on deployment. I payed the delinquent charge, and tried to get an overseas phone plan for convenience, however was unable to due to my SIM card being locked. I recently submitted a

I am a student and had to leave to go home to take a semester off. I am in a financial crisis due to losing my job and having my car stolen which was my only legal way of earning an income and so I wanted to cancel contract and hand back device. Called call centre 3 x times took ages.... each perso

I cannot access my admin account for my Netgear Nighthawk MR1100, tired the default password (attadmin) and the one I believe I changed it to - neither one is accepted. Can't get to it either through the app or via a web browser.  The hotspot suddenly stopped allowing my computer to access the

AT&T finds reasons to charge for everything. I pay my bill with auto-pay. Yet it is still a problem. Then they took away my educator's discount. It's impossible to talk with anyone who can help solve the issues. I suppose there is no choice but to accept it. The line is supposed to be open from

I need help! My brother went to an authorized ATT dealer store and bought a new phone - I put my brother on my telephone account and I spoke with the store manager and said we wanted the rebate on the phone.  The next day my brother gave his old phone to the manager.  After several months

Still getting runaround with a Reward Card. We had fiber internet installed and received that reward card. We were told that, because we had a Family Cell phone plan that it qualifies us for another $150 Rewards Card. I called in about it and was told the second card was rejected.  No explanat

I checked my bank balance this morning. Friday I payed my ATT bill online with the debit card. The charge is pending.  There five other pending charges that all say AT T COR DF - several numbers - last 4 digits of my debit card  The five charges range between $265 and $1062

I received the below txt message on Sunday 5-28-23. When I clicked on the link in the message it took me direct to my account, but didn’t require me to sign in. Please advise me if the following message I received is a valid txt from ATT. I’m concerned if it’s not that someone may have access to my

My service stopped and I can’t renew it until this evening. Is there a way to extend my service without paying until tonight?

On September 5th I traded in my Samsung Galaxy Note 8 for a Galaxy Note 20 Ultra as part of the $1000 off promotion. The employee at the official AT&T retailer inspected the phone and found it to be in good physical and working condition. It had been kept in a otter box and had a screen protecto

Just started an Unlimited Elite contract with AT&T. I remember the salesperson telling me that my first bill will appear super high on the AT&T app but that it wouldn’t be the actual cost. My first bill is showing up at around $280 for two lines. This seems unusually high? I was told my mont

Had the same problem traded my 12 max pro 512 GB last July never received credit ….multiple calls with foreigners for months and never got resolved…..today I got an American on the line it did take over a hour but she worked hard and the end result was a one time lump sum credit for 800 dollars ….at

Hello! I have been struggling to make payments due to the financial instability but I need to restore my service to keep in contact with loved ones. Is there any email I can contact? I have the collection department number but I just really want to email because my phone is not able to make calls ex

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

Here’s the story, I created an smb profile with AT&T. Called in and they said I need account number or fan pin to verify the account. went to Same store i setup account plus two others and they said in order to reset the pin I need to call customer service. Seems like a complete loop.

Please help - I am trying to obtain phone records going back to mid 2020. The account was not a prepaid account, it was a regular account. The account itself was cancelled in December of last year (2022).

I am a new customer, we switched to AT&T in January time frame made a deal, recieved 5 new phones 3 of which were identical black S22, one iPhone and one pink S22, we actvate them in no certain order, there were no instructions included. After about 2 weeks we decided to upgrade the Pink s22 and