I had horrible experience with at&t i only had a couple questions about what internet plans they had to offer instead of helping me and informing me they harassed me and were trying to force me into a plan and kept calling even when i asked them not to I honestly will never or ever even consider

On July 8th of 2023, I went to the AT&T retail store, located in Kent, Ohio. I purchased a Samsung Galaxy 7 phone in February of 2017, and I wanted to get an upgrade. I had done some online research and learned that I was eligible for a discount or a free phone if I trade it in myGalaxy 7 model.

So I traded in both my phone and my husband’s phone at the same time. I reset both phones and deactivated “find my phone” on BOTH.  I find out after several months on autopay that they only gave my husband $350 credit because they state his “find my phone” was still activated (I know for a fac

I need to change my plan categories for wireless service I was trying to view available options can't find any. Nothing shows available I have a watch plan that is $39.99 with 450 minutes that I didn't sign up for. I usually select the standard unlimited plans and I can't view or change either my ph

ATT has fraudulently turned over a debt that’s not mine. NEVER HAD AN ATT ANYTHING yet they’re they’re trying to extort $648 from me by claiming a debt so as to affect my credit score then blackmail me into paying it by ignoring my complaints.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

“Hi there I'm calling you from AT&T DIRECTV to let you know that your existing account just qualified for a 50% off in order to build the discount _⁠_⁠_ call us back at 3345203 four from 8 AM till 5 PM versus extend the Tori think you and have a great day…” This is the message that was recorded

I am a line holder in an AT&T account and they are planning to close the account. So I want to shift my line to a different account. I have an iPhone which I got at a discount and paying the discounted installments in the current line and account. Will that discount on my monthly installment for

I’m currently not in the US but my friend who is in the same family plan is still in the States, but she’ll be leaving soon. Before I go back to my country I asked AT&T customer service via phone about how to cancel it and he said I can turn it off on mobile phone setting so I turn it off but th

I want JUSTICE!!! You will never get any satisfaction from AT&T. I was a customer with them from 2009 to 2019. They illegally merged my U-verse I had at the time with my cellular and they did it to thousands of other people I saw online. I have researched this in depth! I spent over three months

Is there someplace to find how each tax and fee is calculated? I have 2 lines on a mobile share plan and recently added the $15 international calling option to one of the lines.  When I compare the individual taxes and fees between the 2 lines on my new bill, I see some are flat charges that a

I have been trying to upgrade my iPhone 14 Pro Max to the new iPhone 15 Pro Max since 7:00am on September 15th. Since then, I have made 10 payments of $33.34 on top of two payments of $199.91 - and my store is a joke, customer services passes me around for 2-4 hours each night on the phone, the Loya

I have been using At&t witless service from past 3 and half years. whenever i goes into their website or their mobile app I always gets horrible experience it's hard to navigate and connecting customer support is like old school early 2000's UI. I thought initially they might get improves over t

My alarm system at home has an older 3G GSM cell radio with AT&T service that I got in early 2015 (I own the equipment rather than leasing). My alarm company emailed me to schedule an upgrade to an LTE communicator and they said that it is required because AT&T is currently converting their 3G netwo

I got an email and phone call from this email address: [email scrubbed] about an account that was closed 10 years ago. The caller knew my maiden name and addressed me by that name since that was the name on the account. Again, this account is 10 years old. Thanks for your help!

Hello, I recently switched to AT&T and ported over 5 of my 7 lines from T-mobile. I just activated a couple of the new devices today and decided to port over my last two lines from T-mobile. I completed the process over the phone where the rep was able to pull up my account which showed 5 lines

I already left the U.S. and I think my sim card is still working but I did make a phone call to cancel it. And it was 611 or a customer service number. At that time, the employee told me I didn’t own anything so I just called to cancel it. He had helped me to cancel the autopay before I made a phone

Sign up for premiun plan with 2 lines. Told that I could use second line for internet only,to watch tv,stream sports,basically do anything and would have unlimited excess and no problems. Work great for about 2-3days, started slowing down, very slow uploading going off and on, also had to purchase a

I’ve been a loyal ATT customer since 2016. It is now 2022. We had three lines open and eventually were able to move my sister to her own line. I’ve been on hold for 1 hour and 45 minutes and there is no end in sight. I originally went to a store location to close down the line and was informed that

AT&T went up on my bill last month by ~$23. After being hung up on multiple times by your automated telephone system, I finally learned that your customer service hours had changed, and I needed to call back earlier in the day that next day. Once I did get to a human on the next day, they explai