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Why are all phone numbers not showing up on my bill?

I am NOT a iPhone user so all the stuff I’m reading about I messages obviously can’t apply. None of my messages are showing up on my account but they are showing on my boyfriend’s. Is there a way to block them from showing or what is the issue? I’ve always been able to see everything with AT&T d

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How to cancel Vesta prepaid acct from ATT

how do I cancel prepaid acct with Vesta I no longer havemthe phone

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11

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How do you Blacklist stolen phones with ATT

I had 12 devices ordered on my account which i didnt order back in March of this year,after numerous claims with ATT fraud dept i finally talked with the fraud dept. I explained my issue to them and after hanging up it wasnt 75 seconds and i received a email stating i caused the issue by talking to

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21

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Possibly fraudulent business practices with trade ins?

I traded in a phone last year and should have received an $800 credit (distributed as $22 monthly credits) for the phone. When I didn't see the credit on my next two bills, I chatted with a representative who looked into my account and said the credits should start appearing on my bill the next cycl

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115

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I have an huge problem

I paid $300.00 & they want me to pay $408.11 for a bill that they are supposed to minimize the cost since we are on SOCIAL SECURITY disability and food stamps we both have very poor health I already reported it too SOCIAL SECURITY, and I trusted this company I am about to say screw it its not wo

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22

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Denied service due to fraud from security questions

Pls tell me who I call but I had applied for a new cell service with AT&T. They when I first put in the order I got married and my credit card was different than my new license with my maiden name so it denied the application so I went into the store and try to get it but first they told me to d

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255

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North Lane Refund Card By ATT Not Working

I received a refund from ATT for canceling service due to moving by means of a prepaid Mastercard debit card. Card has been activated online when I received it.  Now I can't check the balance and none of the North Lane phone numbers work.  The call ends without even ringing.  Checkin

Questions

1.3K

12

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Trade in

Hello, I currently have a family plan for 5 people. I traded in a new mobile phone on May 16, 2023. Now there are 2 family members who want to withdraw from the family plan. One of them is a holder. Will this affect me every month? Credit for trade in? How much will the monthly phone bill become? Th

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17

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ending a subscription to ESPN+ that was watched on an iphone but set up thru direct tv

i set up an espn+ account for my son to watch on his i- phone. I was told i must go thru my cable tv provider to set this up. Direct tv is my satellite provider and ATT is my cell phone provider. I called ATT and Direct TV and they both said they cannot end my subscripton to the app.. Can someone pl

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199

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Official Solution

Phone line

My phone is not under my name but would like to get my own phone lines. What do I need to do!?

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26

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Data Usage

Can i set alerts to tell me when my family account gets to 25% and 50%? I want to know sooner how the data is doing.

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How long does it take to get the trade-in credit

Just looking to see how long it has taken for other customers. I purchased a new phone on 2/1/23, received the phone on 2/15/23, sent back the old phone on 2/22/23, tracking shows that it made it to Pitney Bowes on 2/28/23.  It also seems like I am getting the run around from AT&T.  I

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73

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Unable to sign into first net account

After logging into first net, I receive an error message “not found”. I am unable to log into my account management page which links from MyATT login, or log into the account verification system.

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why does it takes for ever to start receiving trade in Credit

ATT received my trade in Device on Nov 7th 2022 but I have still not receiving trade-in credit

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39

2

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Official Solution

Billing

My bill is incorrect the wrong line has been charged for another line on my accounts services, i need to get late fee dropped i paid on time partial and i need an explanation of horrendous charges

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23

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In Home Expert - traded in phones, but not received credit

Last August an in home expert came to our home when we were being converted to fiber and sold us on switching from Verizon to ATT. Part of the sale was a $20 credit per month for trading in our phones.  The expert did not process our trade in correctly and no one can find the phones.  Per

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23

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bill charge

hi i’m trying to figure out why i was just charged an extra 11.57 on my bill for the bill cycle of 6/4/23 payment. my account number is (Edited as per community guidelines)

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Trade in lies

I started a trade in back in Jan. We recieved the new phone jan 10th and the trade in was sent in via usps on Jan 12th and handed off to pitney bowes on Jan 17th then delivered to the trade in department warehouse Jan 23rd. All for it to sit there till Feb 12th when I was scanned in as recieved. No

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33

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Not a customer, getting bills

I am not a customer. I was never a customer. I tried to be and they couldn’t “verify my identity.” Great moving on. I still get monthly bill via email AND paper with an account number and a balance of $0. I have messaged in chats, called, etc to remind that I am not a customer and no longer wish to

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29

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Official Solution

How do I report fraud? Phones were ordered on my account. Your fraud pages are blank.

I cannot seem to get anyone from the fraud department on the phone and your website fraud pages are blank. I need help ASAP. Two phones were ordered fraudulently on my account.

Questions

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