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Why can't I see my most recent bill?

I can't view my most recent bill. AT&T has already taken the payment for it out of my account, but I can't even see the bill.  I can only see the bill for January - which was paid before this last payment.  I can't call to find out because I don't have an hour to sit & wait on hol

Questions

2.9K

2

How many times should I have to deal with the same issue before I switch to Verizon?

It has been over a year since I started this saga. I know what my bill should be, and what I should be paying for, yet I keep getting the run-around from numerous AT&T employees who try to fix a problem, but the solution is only temporary, adding to my list of grievances from month-to-month. It

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34

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Account

If you are on someone’s plan and not the main account holder is there a way something can be done from them seeing numbers dates times etc ?

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18

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Quick Account Registration

After I bought an iPhone 14 online through the AT&T store, it said that I would get a Quick Account Registration email, but the only two emails I got were a confirm your email address, which I confirmed, and a we got your order email, both of which didn't have an account number or anything to ma

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18

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Closed

Collect calls

I have a friend in jail that needs to reach me and I don't think his calls are coming threw.

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23

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Want to leave a review for an individual that helped over the phone.

I was having a billing issue after changing the number on one of my phones. I called into AT&T using the 800-331-0500 number, and was almost immediately connected to someone ready and happy to help. He was very quick to identify the issue and get it corrected. I would love to leave him a review

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18

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How do I get my phone released when I’m not the account holder?

I am fleeing domestic violence. I have a family member who is willing to take over paying for my services on her own plan with a different carrier, but I need my phone released to me first. My abuser is the account holder. He said my phone is paid off, but he lied. I’m not sure how much is left to p

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23

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Trying to contact home service representative- No response to calls, voice messages, text or emails.

When I moved into my new home and was having home internet connected, the service representative offered a great special to switch my families cell service. I received a quote and immediately signed up. I was told to wait 2-3 months for the billing to straighten out. Well I have waited but the bill

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26

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AT&T is scamming the elderly with deceptive sales pratices

I live in ocean springs m.s. I called for internet service and when the tech came out a sales rep follow and walked in offering to better my phones and service 3 phone lines and phones including the internet for 118.00 a month that never happened the first bill was 565.00 after going to the store in

Questions

65

4

Payment

My bank usually doesn't send back an NSF check but I'm not sure if my funds will be available in my account when my payment hits, what happens with the payment, is it tried again and will my service be suspended?

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is porting possible after account is cancelled ?

i fell on hard times and my account was cancelled due to non payment. Can i somehow port that phone number now? Not having that number litterally cripples me without it to verify authorization codes. I've lost access to google, to my finances, basically my identity. surely there is a way.

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18

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Accepted Solution

Official Solution

Changing the service address

We have sold our house. I have updated the individual wireless and emergency addresses of all members of the accoun to the new address. However the service address as shown on the Primary Profile - the page that shows the billing address and the service address as well as other account information s

Questions

95

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AT&T is saying they did not receive both of the phones I returned with their labels.

I received an email 3 months after I sent my phones back saying they did not receive my devices and will be charging my account. I threw my receipts away a month after sending them not thinking I would need them 3-4 months later.  I upgraded both mine and my husbands phones a month apart, seem

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25

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Accepted Solution

Trade-in credits never applied, over a year later.

This is the second time I'm typing this as I hadn't verified my email before trying to post, so I'll keep this as short as possible. On September 9th, 2022 I ordered a Zfold 4 and used my S20 5G for trade-in, at the time the trade-in promotion for my phone was $1000. My trade in was approved, almos

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31

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PCSing Overseas, Applied to Unlock my Phone. Still paying installment plan

I followed the online instructions and applied in early December to unlock both of my phones and to my understanding, also have my installment plans waived, so I can use the phones overseas. My requests were approved and both my phones were unlocked the first week of December. I was under the impres

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auto pay timing changes

My account is set to auto pay on the 17th of every month. On Feb 4th 2024 the auto pay was exercised. Why and is this permanant?

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31

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How do I leave a review for an outstanding AT&T customer service rep?

Had an issue swapping my data plan to a new device after my original iPad bricked itself last week, and a bunch of other circumstantial things that made the whole transfer process really troublesome.The one silver lining was that I had a fantastic customer service rep who worked with me for over an

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21

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Accepted Solution

Official Solution

Video Management

I have the best data plan ATT offers, however I receive errors when I try to go to my data usage to turn off the Video Management settings. I want to utilize the 4K streaming that I pay for. It's really frustrating getting passed around Everytime I call ATT, and never resolving the issue...

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308

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Premiere login

Cannot create online account on my business cell service just loops from myatt and att premiere

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28

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Accepted Solution

Official Solution

Carrier Unlock Request

Hi, I have bought samsung Note 20 from someone. Now I find out that it is carrier lock.This is my IMEI NO. 355298662543421. I am from Pakistan, I donot have AT&T service. So help me out what to.

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448

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