I recently switched from my parents plan to my own plan. When trying to log in to my MyATT app, the verification page lists my parent’s phone numbers and not mine, to receive a verification text. How can I get my number added so I can log in? I need to log in asap so I can view/pay my bill. I tried

I just spoke with a rep on the phone who was so amazing and helpful (Gail) but honestly this whole Customer Summary is making me leave AT&T. You promise one fee, and then you charge over $50 in taxes and fees per month? I mean, I thought Comcast was a terrible company, but this really made me re

Sooooo. The story is I opened a business account with AT&T In Store. Showed ID, Documents, etc. Everything got approved the business has been open since March of 2017. Today the service has been canceled because they cannot verify the business. Whatever that means. I offered to send in documents

Hi so I just switched from Verizon to AT&T and had an AT&T Sales Consultant come out and help us switch but we have been having nothing but PROBEMS since then!! we been trying to reach him but he is ignoring us he keeps reading our message and I feel like I've been scammed and he might be bu

I am recieving texts on Your AT&T account number and I never set up any accounts with AT and T. Can you help me with my stolen identity?

I need to find the date when we added a line for our teenage son. It was not a new phone, so there is no installment information. On the website, I can’t get information under his phone number to go back as far as 2017 (the year of the date I need), but a store representative said it is available o

I traded my good condition phone for new samsung galaxy ultra. Instead of getting credit on my old phone they are saying my old phone doest work. I learned my lesson hard way. Don't send your phone through mail for trade in. It's a rip off. They will never give you your credit. Also atnt customer se

First why is my phone locked?? I paid this phone off!!! Plus how would getting it unlocked help me myself ?? Being locked how does it hurt me ?? What does being locked do ??

20+ year customer and I'm about to throw in the towel and switch to Verizon due to ATT's AWFUL customer service. Ordered a phone only to have the order canceled within minutes because I tried to have it shipped to my office due to the signature requirement. Seems reasonable enough, right? WRONG!

We moved last June, 2022 Closed our AT & T  account Did Not open another account.  We received a letter from AT & T stating that we have a an $85.10 Credit Balance due to us.  I have been trying to collect for a year almost. Please send me a check in the amount of $85.10 to

Someone has taken a phone out with my social and my last name. I called At&t to let them know.  Their response? Initially 45 minutes on hold while the customer service agent could not get the fraud dept on the line. He kept offering me their direct number, the one where he was getting no&n

I have been a Verizon customer for 20 years. My current bull for 2 lines is just over $200. A Tommy Storms of IHX/AT&T stopped by my house after AT&T had repaired an internet outage in the area the same day, claiming he only goes to a "select few customers to offer them deals regular AT&

The my att won't open the sign in page!

My employer is asking for my in and out call logs, how can I find it online?

Got scammed by an employee off ATT at Target while shopping. Promised free phones and a lower bill than what I was paying. Turns out I was lied too. My new bill is $100 more than what it was.

I upgraded my phone to a galaxy s23 ultra back in February. As of today I'm still not seeing the promo applied to my account. I have contacted att about this and they told me that it can take up to 3 billing cycles to take affect. What can I do about this?

I switched to AT&T mobile in January 2023. We shipped four phones to AT&T through UPS as directed for the trade-in promotion.  Three of the four phones have the trade-in promo discount applied and one does not.  I have the UPS tracking numbers and ATT trade-in numbers for all four

I don't have any 5g mobile devices, and I just got 5g Telus sim. Except for a hotspot device - 'Netgear Nighthawk MR5100'. Not sure if it'll work w Canada Telus Sim. I doubt it - it says AT&T on it and I'm in Canada. Anyway, I think it's unlocked. I randomly tried putting in the sim to get 5g

I will be outside US for 2 months for holiday . Can I freeze my home wifi and cell phone accounts for 2 months and do not pay for bill ?

I went into our local AT&T store for an issue I had with my volume. I told the store rep I needed a less expensive plan than what I currently have.  On my current plan, I have listed myself along with my two sons'. I recently retired and cannot afford the monthly charges any longer. My boy