I upgraded all three phones on my account, which were mailed to me along with the boxes to send the old phones in for trade in credit. Two of those phones were dropped off in a drop box, and one was turned in directly to a USPS worker at the counter. After two months without a credit shown on the ne

I’m currently outside of the US, and today when I was paying my wireless bill, I found that I’m charged four times for the international day pass. The problem is I didn’t get any notifications for this except for the first time, and I didn’t even turn on my cellular data, or make a phone call or se

How can I find out the balance due on a long ago cancelled account sent to collections?

First off AT&T manager Andy Garrison who said that he will call me back today once my billing solution is completed, well that was a lie. I got no call back my billing issue is still an issue.  I have 9 lines for about 10 years and the last 6 months I heard so many different excuses from e

We bought an Apple Watch for my daughter and the AT&T store representatives insisted we take the promotion for a 2nd free watch 'because it was free.' They also told us we didn't have to activate the 2nd watch if we didn't want to use it.  Come to find out months later AT&T has been ch

Hello, I'm no longer using a phone line and a tablet that I'm paying monthly for. I have two other lines that I use and I'm paying for all four of these devices.  How do I change my plan to fit these needs... 1). Lower monthly payment 2). Stop paying for additional lines that I am no long

Iave always had a pre paid account with you as I live in the UK and only use my US cell phone for when I’m in the states since Covid and losing over $100 as no one could travel, I was told that the only way I could keep my number was by having a $30.00 per month I wasn’t happy but took

Hi I do apologize for asking this is actually my first time but I am in financial need. I was diagnosed with terminal cancer metastasis and no longer was able to work as a medical assistant. I really don’t know what can I do I have talked to customer services about my situation but also I understand

A manager within corporate AT&T thinks it’s okay to speak poorly about reps within a third company selling AT&T. This is not very professional 1st of all. Second This person knows nothing about the skills or background of the person they are talking about.

I cannot get my Oklahoma Sales Tax Exempt Certificate to AT&T in whatever cockeyed format they want. They have denied my exemption, saying that I didn't get them info within 10 days; however, I submitted everything to them the day after I made the request.  I have no idea how to deal with

I had a company account for 5 years with ATT. When I left the company, they moved the account to my name so I could port the number to my new company (only the number was moved - I did NOT take the phone with me, it remained with my previous employer). I have since been hit with an almost $300 early

Why does the amount I need to pay for my bill has increased about $16 in this month?

I ordered iPhone 13 from Att on 4-28. I was told the sales price was 540$ and my payments were 15$. I checked my bill and I am being charged the full price of 730$ and payments are 20.28$ what is going on? I called them weeks ago and asked and they said I won’t be charged the full price. I am not u

I have been an AARP member since February 2021 as documented in my ATT account webpage and this information was provided to ATT in February 2021at the time when I signed up for ATT wireless services. My ATT account page for AT&T Signature benefits shows that I get $10/month per line if I am an A

I'm part of a family plan with some friends, and now 3 of us want to exit because we'll leave the Country (we're ending our 1 year-master's). We'll pay the bill for June in 3 days (our last bill). In fact, June will be the last month for the 3 of us that want to quit, how does it work now? Can I

I transferred to T-Mobile in November of 2022. A watch was not transferred over and now AT&T has ballooned the bill to $364.05.  There is no way to speak with an agent and they are sending this to collection. They also deleted my ability to get into my former account.  The stores can'

I had DirecTV and AT&T wireless service and was on unified billing. About 6 months ago I ended my DirecTV service. Within the last 2-3 months I have not been able to view my bill either online or in the MyATT app. I have called multiple times and been through every department it seems. The last

Hi. I recently changed my account to a firstnet account from ATT. Ever since changing over, I have not been able to login to my account. I have been unable to reset the password either. It gives me an error that something went wrong, try again later. I've been trying for 3 weeks now with the help of

I have battled with AT&T over an account that was opened without my authority. I paid the amount that was owed on this account that I did not open in fear that they might cancel my internet or DirectTV service. I finally received a letter from AT&T stating that it was opened without my permi

Every time I go to the AT&T store I have a bad experience.