20+ year customer and I'm about to throw in the towel and switch to Verizon due to ATT's AWFUL customer service. Ordered a phone only to have the order canceled within minutes because I tried to have it shipped to my office due to the signature requirement. Seems reasonable enough, right? WRONG!

I called on 06/01/2023 rougly 10am MST after calling in January and again in November to try to do the same thing, I have 2 lines. 1 under contract and 1 that hasn't been for 3+ years. All I wanted to do was keep my phone number from my phone that I have had the same # for over 17 years. Wouldn't ev

Someone has taken a phone out with my social and my last name. I called At&t to let them know.  Their response? Initially 45 minutes on hold while the customer service agent could not get the fraud dept on the line. He kept offering me their direct number, the one where he was getting no&n

No one seems to be able to help me separate two linked accounts. I’ve been to two stores and have spoken to multiple customer service agents, all of whom assure me the change will take place after a few business days. Nothing has changed. The instructions on line aren’t working either—I don’t see a

How do I cancel this service

Hi, I am on the iphone 5s and on a grandfathered unlimited data plan. If I want to add a line to my account, how much will it cost? Is this even possible? The only options I see are mobile share value plans, but none of those are unlimited data. I am planning to upgrade my 5s to the new 6s and want

I can't even call in to at&t support to report the issue on a different phone because their support lines are down

Can one account be split into two? My husband and I are divorcing and I would like to make my own account with just me and my daughter.

We bought an Apple Watch for my daughter and the AT&T store representatives insisted we take the promotion for a 2nd free watch 'because it was free.' They also told us we didn't have to activate the 2nd watch if we didn't want to use it.  Come to find out months later AT&T has been ch

Got scammed by an employee off ATT at Target while shopping. Promised free phones and a lower bill than what I was paying. Turns out I was lied too. My new bill is $100 more than what it was.

AT&T needs to be held accountable for the scam they are running in Target. Any attorneys that can help get a (Edited per community guidelines) (Edited per community guidelines) together against this company for their scamming ways?

It is gone , “ no cellular” or “sos calls only” and I don’t have no issues with phone… my wife have same problems.  Same day… I’ve been on another city, and all worked good… so guys…  Gresham - everything good  Vancouver - no cellular waiting for some sort of explanation.

Hi, I recently upgraded one of my line using the trade in program. Instead of mailing in my old phone, I took it in to the AT&T corporate store so they can inspect it and mail it in for me. Didn't want to take a chance of the phone getting lost or damaged in the transit. Store employee inspecte

An account was fraudulently opened in my husband's name. We believe a costco kiosk worker opened it for commission. We have spent over a month trying to close the account and return the IPad that was sent. We have filled out police reports, gone to corporate, filled out all the required forms, and w

I recently purchased a att phone I was told was unlocked . It's not and when I tried to unlock it I get a message saying to sign into my account ( never been att customer ) and pay my bill. The phone is a older phone iphone XS Is there anyway to unlock this phone ? I have free government lifeline

We’ve been AT&T customers for a very long time now and not once have I thought this company has unethical behaviors with customers. Yea, from time to time mistakes can happen but we’ve just upgraded 2 of our 4 lines and all of the sudden all 4 lines had automatics add-on charges occurring for th

In July 2022, I purchased a phone from Best Buy and then returned the phone 2 weeks later to Best Buy. I am currently being charged installments on the phone I returned and I am getting charged for a line I do not have.  I have contacted Best Buy and ATT about the situation.  I have sent

On April 18, I canceled my service, and at the end of May, I received a bill for the billing cycle. The bill indicates that I was charged for the period from April 18 to May 18, despite canceling the service. I intentionally selected April 18 as the cancellation date because I wanted to utilize the

Yesterday was a horror - from approximately 10:30 AM until literally 9 PM - I was on the phone and in retail service centers with more than a dozen different customer service representatives and store employees from both T-Mobile (the carrier I was leaving) and ATT (the carrier I was transferring to

got a callback on this line and if you call it it sounds like the at&t customer service robot but *slightly* diferent. and the tech psrson didnt seem to know anuthibg about my account.. but to get in to the call it askes for your pin #.. so it could be a clone of the call service , phishes your