My boyfriend opened a new plan adding me and his son and after he kept taking my phone away from me and turning my service off when he gets mad so I went to the att store to get my own account and discovered he was using my social security number for his account and I was unable to recover that acco

Hello,On August 12, I went to an AT&T shop to buy a pre-paid line. It was only at the end of the month that I realized they had given me a post-paid line. I had just moved to the country and didn't know the system. I wanted to change my line to pre-paid because my bill was high. When I went to t

Good Lord! What a lousy experience.  I've been a customer for 17 years, and now I've just received (multiple times) some of the worst customer service in my life!  I upgraded my cell phone, and was told that by trading in my old phone, I would get a $700 credit towards my new phone. 

I went into an AT&T store to try and get my data plan upgraded to unlimited. I have my phone and my wife's phone that needed to be upgraded but my son's phone is a simple flip phone that is intended for emergency calls only and didn't need to be upgraded at the time. I would eventually need to u

I ordered iPhone 15 max pro on the 15th. It was shipped, and UPS left a note saying they couldn’t deliver (Fri) and would retry next business day. (Mon) . When I checked tracking it said sender requested that the phone be returned. AT&T has been no help. For one thing, I was home and received n

I’m trying to change the recovery phone on my Data only plan but it only accepts an ATT number. Am I able to use another carrier’s number

Ordered 2 new lines last Monday with 1 new # and 1 ported to At&t. Order was put on hold due to a porting problem. Called and got the port issue taken care of.  Order still on hold.  Customer service tells me I cannot port a number online and have to visit a store and the port departm

I just had a phone conversation with the AT&T rep. Amel. She immediately asked for my AT&T PIN. I was hesitant to allow it. My question is: Is it legit for an AT&T customer representative to ask for my PIN to conduct business about my AT&T account?

For the last two days every time I try to login, I get the error “something isn’t working right”. Doesn’t matter if it’s the website or the app. I login. It works. Sends me a code for verification. I put it in. Then get the error message and it takes me back to the login. Was on the phone with AT&am

I paid off my phone full last Sep 17 right? But that time our billing statement for this month is already out so my bill is $100 that’s for my line and my phone(supposedly) but because i paid it full already i thought that they’ll deduct the phone on my September bill and all i have to pay is my lin

Recommend that everyone get a receipt and follow their bills closely until trade in credits begin applying. I just discovered that the trade in credit for Samsung Galaxy S21 Ultra I used to purchase 13 Pro Max was never applied to my account. I specifically brought it to store as I heard the horro

After getting two new phones and trading in my two old phones in April 2023 at a corporate store, I still have not received my trade in credits. I knew I met all requirements of the promotion and so when I called on August 23 the customer service rep checked with the Backoffice team, and they found

I had to call 3 different numbers to try and get my phone switched from AT&T to a new carrier. I just need my account # and port out pin. I had to listen to the automated message all three times saying "We're sorry, but our office is currently closed. Please call back during our regular business

Got a notice from a past due balance. I am wondering if the phone number 833-895-0323 is a legitimate AT&T number. The people who are picking up the phone have thick Indian accents. So I am wondering if this is some kind of scam. The letter didn't even have any return address and wants to pay to

Target discounts with att are not what they say they are

This month it appears the trade in credits on one of my lines ceased. I’ve not made any account changes at all for the past year. on the bill which explains the changes: it has trade-in credit 12 of 36 but during this month it has zero dollars applied to the bill as a trade in credit and my bill wa

Yesterday I went to my local AT&T store to a) upgrade my phone and b) transfer my phone off of my parents’ family plan onto my own plan (I’ve moved out and am in the process of taking myself off their books). The employee told me the upgrade was no problem but to move to my own plan I had to a

So, I just upgraded my S8 to a Galaxy Flip5 with the promo, but I've been having difficulty getting my parents' phone upgraded as well. When I tried doing the deal about a week ago it said the phones weren't eligible. Now, after going to an ATT store to turn in my old phone and see about upgrading m

My att samsung s23 ultra suddenly stopped working saying I'm not registered on network, I've reset network and restarted my phone

We have an account with three cell phones and two tablets associated. If we have the two tablets "disconnected" from the account, can we still use them if they are connected to Wi-Fi? I don't exactly understand why they need to have their own phone number when they can't make calls. If I can just ho