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ATT charging an extra 6.01 and how I got my money back

Yesterday 6/1/23 I called to remove my watch from my plan. They sent me an updated copy of my new bill plan. I glanced it over and saw on one of my 4 lines I was being charged the extra protect advantage support of 6.01. I decided to go and read all policy changes and I found that as of Feb 24 2022

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23

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unable to get service or log into account while abroad

I'm traveling abroad and suddenly my AT&T cell phone has no service--it can pick up no carrier, in a country where it has always worked before (UK). I have tried to sign into my AT&T account on my laptop to see my account status or to use AT&T's live chat feature to speak with an agent,

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19

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Complaint on In Home Customer Service for Wireless Phones - Phone Credit / No Phones Given Back

In January 2023, had in home wireless associate provide quote for 3 phones. After several quotes, we agreed to an Iphone, Samsung S22+ and a Samsung S22 Ultra.  We signed up for AARP because there was a discount, also have internet / TV so we received a discount.  Then we traded our old p

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8

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AT&T cancels all online orders

Anytime I place a order online, I receive a email that states the following  Status: CANCELED We couldn't verify this order XX-XXXXX really came from you. For your security, we canceled it. Don't worry, we'll release any funds being held on your card. Let's try this again. Let us help you reo

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557

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Missing trade in

In January, I decided to upgrade my phone and opted for the trade-in program. However, after returning the phone, I realized several months later that I wasn't receiving the promised discount. I contacted the company to address the issue, only to be informed that it was the fault of the USPS, not th

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$300 prepaid card for prepaid annual plan

Hi all can I call in 611 to switch my plan to $300 annual plan using an att prepaid card of $300 value ?

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Customer Service told me to go through with a purchase because they assured me they can apply the discount afterwards

Hi everybody. Everyone in my family including me (family of 4) have been receiving texts from ATT's automated messaging machine that said that we are eligible for getting a $100 bill credit if we use this link: att.com/Unique100Credit for our purchases as long as we use the offer before 5/31/23.

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34

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huge problems with AT&T trade-in program (phone was lost by AT&T or USPS and now the burden of proof is on me)

Hi everyone, I'm looking for some advice. For what it's worth, I am in CT, USA. Last year, I had been using an iPhone 12 mini with Tracfone as the service provider. In November 2022, I signed a service contract with AT&T, and purchased an iPhone 14. I initiated a trade in with the 12 mini. I rec

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198

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Information

I need a letter that states my account is in good standing, my payments are on time, and how long I’ve had my account for a mortgage loan. How can I get this?

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Need help obtaining older phone records

Please help - I am trying to obtain phone records going back to mid 2020. The account was not a prepaid account, it was a regular account. The account itself was cancelled in December of last year (2022). Thank you. 

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8

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Overcharged for over $2500 for just 2 DAYS

AT&T charged me for $1250 per day without any notice of me traveling internationally. I took off my SIM card from my phone once I landed in the country of Taiwan. I replaced my SIM Card with a Taiwanese local number. But however, the AT&T representative was falsely saying they detected of I

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16

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Fraud

There’s a pre paid AT&T business cell phone account that has been taking money off of my debit card since November 11, 2022. I just realized that I’m missing over$1,000. I Need Help!

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28

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Military PCS Cancelation

My husband and I recently received orders to PCS move overseas for 3 years. Because of this we have to cancel our service as AT&T does not provide coverage there. We each have installment plans that we entered into over a year before receiving orders and we both traded phones in with credits to

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11

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Accepted Solution

Official Solution

I need my deleted messages and calls restored

I need my deleted messages, calls and voicemails restored to my account

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97

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Don't walk, RUN!!!

I've been a customer for many years... aside from the most recent rate hike, the service has gone way downhill. The billpay site is misleading, if reps think you're too angry they put you on hold until you give up. If you call they quite litterally REFUSE to let you speak to a supervisor, and when y

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36

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WHY ARE YOU CHARGING ME $300 FOR TWO LINES!

I orders 2 lines and the lady said it was gonna be $120 a month for both and I just got my fist bill and its $300, AT&T is charging me separately for both lines. I tried to talk to AT&T customer service about this but they say they don’t know why it’s doing that and did nothing to help. Safe

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21

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Getting off my family plan

I currently have a family plan with my dad and my brother but I have not been in contact with my dad for a couple of months. He doesn’t pay the bills for it even though I send him money and can’t get ahold of him to take me off of the family plan. Is there anyway I can get taken off?

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16

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Gas station charges showing as AT&T prepaid and recurring monthly?

I've recently discovered countless unknown charges from Mirabito gas station showing as AT&T prepaid. I do not have AT&T as a provider and I have no idea why these charges are occurring. Without an account it is IMPOSSIBLE to speak to a human at this company. Can someone explain why this is

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19

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Trade-In Program Promotional Card

I have been unable to use my Trade-In Promotional Card to pay any of my monthly wireless balance. Does this specific card not allow this?

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8

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Displeasure Regarding Unauthorized Charges for International Roaming

I am writing to express my deep disappointment and frustration with the recent billing issue I have encountered with AT&T. As an AT&T customer, I have always trusted the quality of services provided by your company. However, I find myself facing an incredibly alarming situation that necessit

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