Hello, I live in Beaumont, Texas and I am having very bad cell phone reception at home and at work. Every time I make a phone call the call will drop. My office is experiencing the same problems as well as many other residents in my area.

I got the new Samsung Flip 4 about a month ago. Just yesterday, the phone became useless.  The phone will only flip 1/2 way open, the screen is popping off right at the hinge and I can NOT use it as the touch screen will no longer work.  I have the warranty through AT&T/Asurion. 

Mother-in-law has moved to assisted living. Her mail is now delivered to our home. Want to convert her refund card to direct deposit to her checking account. How? North lane site has no guidance.

OK hopefully someone can give me some help. Yesterday my sister's apple phone had to be reset with IMEI. She goes to ATT store, they contact someone on some 800 number, they won't help, so employee changes the main account holder from me to my sister. This sets up a fraud alert, I spent over 5 hours

Hello, I am looking at pre-ordering the new iphone and bringing my phone number over from a different wireless carrier. I am just trying to figure out when the billing cycle actually begins? Is it once I receive and activate my new phone or prior to that?

Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn

I often have to call 611 for assistance, but 90% of agents need help understanding English, and there's a language barrier. As a loyal customer, is there a way to opt out of speaking to someone in the United States who speaks fluent English? Respectfully,  A loyal customer for many years&nbs

I had a very negative experience today with AT&T customer service. I became a new AT&T customer in May 2023 and brought over (ported in) 5 phones from Verizon.  In our May 24th chat conversation, the agent helping me create my account (RozenAnne) shared with me the good news that the $

Hi guys, Can anyone help me with some online details to contact AT&T with? My card has just been charged. I'm assuming it's fraudulent. I'm not a US citizen and have never been to the US. I have, and never have had, any account or business with AT&T. Therefore, I can't contact them via mo

Charged for a day pass despite the phone having the data and roaming off. Only used the phone to text or use the internet when on hotel wifi

I was convinced by a sales agent to participate in the Samsung promotion (back in July) where I traded in my S6edge for an S21+ as part of a new wireless plan (switching from T-Mobile). I was assured that my trade-in would meet the requirements and used the online tool to confirm. This is the only r

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

I have an iPhone SE from 2020. A well meaning friend gifted me an esim that's good for 15 days for a short trip I'll be taking to France soon. However, I've never used an esim before and I've read online that my physical sim card will become obsolete once I activate an esim. This may sound very naiv

All instructions and the forum suggestions below don’t work hiw can I activate the debit card?9

I see that there is an option to transfer billing responsibility to another account. Does this mean that I can remove a line from our business account and transfer the billing responsibility to the person that is currently using that line? If so, does he pay the current rate we are paying or does w

I am a current ATT internet + ATT wireless customer; however, my two services are on separate accounts. I came across this advertisement page - https://www.att.com/bundles/internet-wireless/ - and wanted to find out if I am eligible if I combine my accounts into one.  I called into customer se

Leopoldo Diaz1330 W. Kamala St.Oxnard California, 93033[email scrubbed]805-844-613709/18/23AT&T Business Account DepartmentSubject: Request for Refund for Overcharging on Business Wireless Account #287286979748Dear AT&T Business,I am writing to bring to your attention a significant issue about overc

AT& T saying they did not receive the new I phone 14 I sent back through the USPS, I have tracking number that shows I dropped it off,I did my part in returning this and since have been charged $799.99!!! I am getting nowhere with customer service, keep being passed from one agent to another. Sp

I got approved att accepted payment. I got the processing order now with order number and link. But it's still doesn't show me my order status.

In April called in to cancel lines for employees we let go. I was told if we activated a mobile hot spot we would receive a 25% discount off our entire bill. 6 months later still no discount and we have been paying for this hotspot. We called in 2 weeks ago to make a payment and reiterated that we w