Hi, I was the victim of CC fraud and theft in 2019/2020. How can I obtain my wireless and landline usage details dating back to then? Thank you, Mark PS. Customer Service 800.288.2020 told me to visit a local corporate store, they told me to call customer service.  Neither have been able t

I am going to do my best to describe this situation without emotion, because I have already spent so much time struggling with ATT since switching from Verizon. When I switched, I was told that I would go to the Business plan with four lines a month, 3 of them at $35 a month and 1 with the Business

I was enrolled in auto pay and my account was suspended by no fault of my own. October 2023 I found the status of my account “suspended.” I contacted customer service through chat and chatted with Veronica, she” understood my concern and thanked me for my patience, as she investigated the issue. “My

Has anyone else had a problem getting their military discount on your ATT wireless? Every single month, sometimes 2-3 times a month, for the past NINE months, I have called to get the military discount.  I've submitted proper documentation for NINE months, in multiple ways.  I've spoken t

Prior to switching back to ATT we had service with them for 15 years and they had great customer service. We only switched because of service issues when taking care of my ill parents. We were able to switch back, so we did. In November 2022 is when we switched. I called and asked for labels to be s

What does PVWIFI mean as a call type when I called Australia? I was assuming I would have $0 charge as I am using WiFi calling. Why do I need to pay if I am using WiFi?

sent 2 phones for both of my lines on my at&t account. Only received a confirmation for 1. Now at&t is saying they didn’t have the other line as a trade-in?! not sure how that is possible when they sent me the kit and it is showing on my account. However, the other phone showed tracking and no confi

I have AT&T internet and was having issue with it couple of months ago, so someone showed up and fixed and then another guy showed up as the manager and asked if issuer is fixed, then he brought up wireless program and AT&T has some promotion going on 25% off & $200 per line port-in cred

Has anyone else had a problem getting/ keeping the nurse appreciation discount?? I am a nurse when I talk to them they say I qualify and have submitted the requested information twice and they keep saying they haven’t received it.

I am traveling internationally for several months and have changed my SIM card to a United Kingdom phone number and deactivated US phone number. Will I still be charged the $10 International Day Pass on US number even though it is deactivated.  

I upgraded my iphone and sent my old phone, in excellent condition, in the iphone box, wrapped in bubble wrap, and packaged per direction back to AT&T. Weeks later I recieved an email stating it was damaged & I now owe $511. I called customer service and after their research to their “back o

Hi folks, I'm really frustrated by AT&T. Please read my story: I have joined a family plan that had a Microsoft discount. My friend told me they pay $X and thus we have joined his plan. We went to the AT&T store to add me and my wife. We had an appointment on 07/16/2023 at 10:00 AM at 301 WEST MCKI

Yesterday I went to the AT&T shop to try and purchase a family wireless plan. After trying to pass the credit check I was accused of fraud by the person in the fraud department for, probably not answering some of the questions to her liking. I had expected to have a challenge on the credit check as

I Have a iphone 13 promax AT&T sim locked for nonpayment of bill, unfortunately i have a financial hardship and ultimately cannot make payment on my past due bill. According to several reps AT&T has a right to lock my personal device until they obtain payment. The phone is mine previously pu

I financed 3 phones through AT&T but the phone financing is not linked to my account. I called the billing depart but they haven't been able to help and they tell me the phones are paid off. Is there a number for the finance department l can call to make sure the installments are linked to my

I excitedly went in to the San Angelo Store 4533 Sherwood Way to get a new phone. I loved my phone although I had to select from two colors as stock was low. I also had to take what I could get for a cover. I took a 14pro as I was taking a trip out of the country and wanted this new phone with bett

I wanted to share an experience I had with the initial Customer service rep who signed me up last week. I had enough of the gouging I was getting from Verizon. I was with them for 20 years. I saw “ads” claiming that AT&T would not only give clients new phones but would pay off devices and have l

If you purchased your phone online, you may need to activate your new phone and SIM card before use. Below we have helpful tips to make this an easy process. Once you are done activating your device, you can log in to your myAT&T account where you can check information like billing, features, u

I've run into so many problems after switching to AT&T that I'm beating myself up for believing anything that is being said. After being lied to multiple times by the AT&T reps at  my local grocery store, I've come across yet another issue that is draining my wallet. I came over transf

Why was my Samsung S8 phone trade in for a new S23 Ultra , initially accepted, then denied, then accepted again, after numerous hours and days of phone calls with ATT support and supposedly resolved, and then denied again. Has anyone else gone through this with ATT?