How do I leave a review for AT&T? I have had the WORST experience with them over the past year.

On my computer, each time I try to log into my new wireless account (at ATT.COM) it takes me to my Direct account and then auto logs me out.  Something is linking the two accounts and then causing this problem.  How do I separate them?

I recieved a factory replacement device a month after purchasing a new device that the screen went black on. I returned the damaged device 2 days after receiving the new device. 4 months later I see a charge on my bill for the device not being returned. I talked to 4 different representatives who al

I traded in a phone that was not working. However, the promotion was to trade in a phone in any condition, and it was accepted by Att. I received an email confirming it and saying that my credit was $840 and it would be discounted on my bill. They did it for 2 months, but in the third month that sta

Getting this error when I click on the link We cannot direct you to the requested web page at this time. Please try again. Customer service can't resolve it either. Canceled and replaced order. Same issue. Garbage system.

WHAT A BIG MISTAKE I MADE GOING TO OLD Dinosaur at&t cell  PHONE SERVICE  I sign up for the service in Feb 2023 I pay my bill in March  we in May 16 2023 today. I got bill by at&t cell service  for may 1 2023 by 16 of May 2023 att cell phone service  suspended  

how to switch sim car to esim card on att prepaid service

2 weeks ago, I purchased a new Samsung S23 with the promotion for an $800 credit for any phone, any condition. Yes, there were some exclusions on which phones, but the rep in the store confirmed that my S9+ was eligible, even though it is damaged. She told us to return the phone to the store within

I need to change my business account to a normal one because business prices are higher and besides I have no idea why I use a business account…. I created an account in the store, I don’t understand why they did it.

This is a discontinued serve, from 1-2 years ago, but it's still showing up on one of our phone's monthly charges. Any way to determine when I canceled what I thought was all lines, and get refunded for the one that wasn't - without going through each monthly statement?

I fixed my broken phone over the weekend and now am having issues activating my existing US e-sim on my device from AT&T. I need a QR code, but every time I log in to att.com, it requires to see a code which is sent to my esim number (which I don’t have access to now). I have tried calling th

How to restore my service after it’s been suspended

I never enrolled in autopay because I didn’t like the idea of them automatically taking the money out early rather than on the due date. I have 4 calling plan lines, one watch line and 3 iPad lines. Customer service said that I get 10 dollars off each line with autopay. Is this true? Does this in

Need account number to register new customer wireless account

My wife and I have been an AT&T customer for over 20 years. We have bundled internet and 4 four lines for our family. About a month ago, we received a text saying thank you for order 3 new phones and opening 3 new lines. However, we didn’t order new phones or open new lines. My wife called immed

Hello, I'm currently not in the USA and don't have access to any of the ATT websites, so I am unable to pay my bill using my phone. I have access to ATT websites using my computer, but loging on my computer requires me to verify myself by getting a code through a text message on phone, which I can't

Why does the entire email address not show in the usage history for incoming email to mobile?

There's 2 phones under the contract is there a few for cancelling one of the phones

When I upgraded my phone I had an extra fee added to my bill which I did not ask for. The fee is 6 dollars a month and allows you to upgrade your phone at 18 months rather than 36. I was not told about this fee and it was just added to my bill. This upsets me

I cancelled our phone plan we were not using. I was on hold for an hour and a half passed to three different representatives. I paid my bill in full, they were going to credit my account for a partial month and I cancelled the account. I asked the representative three times if it was taken care and