Why? I tried *611 to pay my bill like I do each month and this call was wonky. I asked to pay my bill and she told me she found my account. Then she asks what my account number is and when I talked into phone, she spoke this long sequence of numbers? She asked my security code and I spoke it, then

I requested an unlock through the atnt site but no update for several days. The phone battery died, does the phone have to be on for atnt to approve the unlock?

On 8/24 I switched from Verizon to FirstNet, and wanted to take advantage of the free S23 trade-in offer. I returned to the AT&T store on 9/7 with two phones that were on my old Verizon account: A Samsung Galaxy S9+ and a Samsung Galaxy A53. The manager at the store said the S9+ would be preferr

Hi! Recently I upgraded my old iPhone 8 to an iPhone 14, with a trade in it reduced my monthly payments to around $12/mo.  My wife is considering trading in her iPhone SE (2nd gen) but now only the iPhone 15s are eligible for a trade-in.  We are both on the same ATT plan.Can she trade in h

Recently I started a prepaid plan in att and I want to cancle this postpaid plan but I dont know how to do that. I know I need to call 611 but AI is so annoying and I dont know what does is want.

I called to set up internet with them and was offered 3 phone lines plus internet for $155 a month, no activation fees for phone lines, and free phones. I spent 6 HOURS on the phone with them, the phone lines STILL were not set up correctly and still no internet!! I spent the next several days tryin

ATT has been charging us double for an Apple Watch for 30 months. My mom thought this was both my brother and I’s watches and thought nothing of it. She recently found out only 1 watch should have been connected through ATT. After being loyal customers with more than 10 phone lines, they said they

I was contacted by ATT business to switch all of my business phones from verizon to ATT. I was given a contract for $156.72 a month. I am demanding that my ATT bill be adjusted to the correct promised amount of $156.72 per month going forward, and a reimbursement of $4,157.48. This will uphold your

We ordered a new phone last month. It was shipped on Sept 7, 2023. Despite our updating our address with ATT multiple times, they shipped it to our old address- sort of. Half of our old address was on the shipping label. Idk how that happened, I’m assuming some sort of computer glitch maybe. FedEx u

I went to the store to upgrade my wife's phone which I just paid off over the phone with an ATT representative. The store associate said I was unable to upgrade the phone because there was a fraud block on the account. I am unable to reach the fraud department by phone and the customer service repre

When I check online, it says I can add ATT Next as long as it is within 14 days since purchase. It hasn’t been 14 days yet, but when I called the help line, I was told I couldn’t sign up. I’m reaching out on here to see if the ATT representative was incorrect and what I need to do online or over the

hello, i have 2 users on my account, should that delay my phone logs from being updated ?

I had my most frustrating experience with AT&T just now. I was on a call with them for over an hour trying to switch from T-Mobile and bring in 2 lines. After spending an hour the fraud lady comes on the line and says your application is denied without giving any reason. ? I have lived same addr

I need my cell records and cell tower locations to prove I was on the worksite location and want my paycheck to reflect that. I am not the account holder but can I log in somehow using my phone number?

I work for a county office and have had a long standing routine with more than 2 employees within the AT&T Sales/Marketing Program Support Government Public Sector/Government Education Solutions, now when our point of contact is leaving the new one cannot seem to fulfill the same routine and ref

I cannot get into the AT&T app because I only have the username/email which is [email scrubbed], but I do not have the password and I also don’t have access to the phone that it keeps sending the link to to reset the password. I just need a list of my call log and my text history for the phone numbe

We recently signed up for AT&T cell service (3 lines). We also bought 3 new IPhones which we agreed to pay off over the next three years.  We are extremely disappointed with the service.  I have yet to make or receive even one phone call that is not either. Full of static, cutting out

So i've been with at&t for a while now and my specific questions on my specific issues remain unanswered for a long time and would like to verify each employee whom offers customer service within the AT&T business as a representative for customer issues. Instead of trying each phone number

I just transferred my number from my mom's account to my new att account but can't seem to find my device located on my account.

I would like to split my monthly payment, paying 2 lines with one credit card and 3 lines with another.