I am on a legacy ATT postpay plan with 2 lines, mine being the primary. Both lines are going to different carriers. If I port out first will it cancel service on the 2nd line? Should I port out the 2nd line 1st or both at the same time?

I am trying to order a phone for my son who goes to school in a different state. After I place the order, it sends an e-mail asking for verification of identity.  The e-mail has a "tap here" to supposedly take you to a link to upload your license.  The "tap here" has not link associated w

​I have called customer service I have called my bank they said to call at&t the store told me to contact at&t my bill is 118.94cents every bill has been well over that since my first bill​ ​ Bill Cycle Dec 6 - Dec 6, 2022 ​ ​ $181.94 ​ ​ Bill Cycle Dec 7 - Jan 6, 2023 ​

Today my services have been cut off once again when they owe me over $1000 I have all of my paper work to prove that I have been getting ripped off for months and months. Since July they have been over charging me over $100 a month for a line that i did not authorize and I a now about to fight them

I traded in 2 iPhone 11's and sent the phones into where I was told to send them and AT&T refuses to provide me the monthly trade in value as agreed as they state the agent who took the order did it incorrectly. I have asked for my old phones back or the credits earned and I am being refused bo

I have the Signature discount and I also have the discount of having internet and wireless. Although my account has the Signature discount emblem it doesn’t give me the discount on my bill. When I called the customer service representative they told me that the internet combo discount and Signature

my daughter is using a galaxy s7 edge, and it's getting pretty old and beat up. I'm wanting to get her something newer, but the site won't let me. her device is listed as "amber alert GPS" instead of galaxy s7 and whenever I select it for an upgrade I just get a generic "uh oh, something went wrong"

I’m getting conflicting answers on how long it should take to get the emails to accept billing responsibility. First we were told 24-48 hrs then when we asked after that time had pasted we were told a week.  We are almost at a week and no email.  

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

I have two cell phone lines on one plan. On one line I am getting charged Protect Advantage Insurance and Protect Advantage Support for 4 fees and on the other line I am getting Protect Advantage Insurance and Protect Advantage Support for 1.  Does anyone know why this is?  ATT support is

​​I bought an Apple 14 Pro Max in November of 2022 that with a trade-in, an Apple 11 in perfect condition that would have brought in an $800 credit for new phone.  ​​ ​​The return box was included in the box with the new phone, which was unusual, since I've had to wait a week or so to get th

att active armour giving me spe117 ang chat agents dont want to help they just tell you to call some number to fix as the only option they have or go to the store  if i wanted to do either i wouldnt have wen thu chat support

When asked to log in, it directs me to my DirecTV account does not show my new phone or the service I now have with AT&T

​​AT&T FirstNet - the network dedicated for first responders​​​​If you are a first responder and haven’t seen FirstNet, I suggest checking it out.​​​​While all major carriers claim to offer a First Responder offering, only AT&T offers FirstNet which is not only a discounted plan, it has trem

I phrased it as a question so others could share. I am active duty and deployed and have had an absolute AWFUL time with the AT&T support team. My account was locked several times, despite the fact that I was inputting all of my information correctly, I couldn't submit an unlock request over my

I traded in 3 phone this week. The new phones came with shipping materials and postage labels so I place my trade ins in those boxes and sent back the next day.  Today I received 3 trade in boxes.  There was nothing telling me not to send my trades-in in those boxes.  You would think

I upgraded my phone sent the old phone back in box and with return preprinted label. 4 months later my phone bill has a charge of 1300.00 added to it due to no record of old phone being returned. I have been on the phone with AT&T at least 6 times all 30 plus minutes of wait time. I've gone bac

Attempting to cancel my line as I will be deploying outside the United States for 6 months. I have submitted my deployment orders multiple times and the “Military Support Group” says my NATO deployment orders are not good enough and want my “original orders” with no information on what these origina

Hello, Visible wireless by Verizon has a port out request on my number. I've been told by ATT reps that I need to ask Visible to cancel the request.  When I ask Visible to cancel the request they say they cannot help me because I do not have service with them any longer. They will not cancel t

Fraud on our business account, so online account was suspended. When we tried to reactivate it, only one of the 2 users can get access, and the other who needs it the most to view charges/bills can't get in.  They say there is a issue "linking the accounts back up" so it has been weeks with no