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Payment Arrangement “Mishap”

I’ve had ATT for years now. At some point in the last year or 2, I hit hard times and had to make a payment arrangement. So for a long time I was on rolling arrangements (example: I’d pay January’s bill this month, arrange to pay February’s bill in march, and so on). Normally I receive a text to pay

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Installment plans transfer

Would I be able to transfer installment plans from one account to another to pay them off from a new account?

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7

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My Trade-in was donated, so I never got my promotional Price

I preordered my S23 Ultra, The promotion at the time was trade in an eligible phone and get a discount on the s23 ultra. Att is now telling me that the phone has been donated and I ill not recieve the discount on the s23 ultra. Is there a number other than 611 that I can call to escalate the issue?

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Returned Phone Not Credited

I returned a phone under the 30 day return policy. You guys have the tracking number, I have the receipt from USPS , Pitney Bowes got took over the return as the return agent and it was returned to Fort Worth Texas . I need my account credited for the phone and refundes the tax minus restocking fee

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29

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I was billed in error and the representatives agree to the fact it was in error

On September 14, 2021, we thought we were buying a new iPhone for a total of $30.56 a month for 36 months. The phone was connected to an existing line. However, they added a new line with a line charge of $47.50 a month. We did not realize the extra charge all this time since we had multiple lines.

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Formal Complaint Regarding Poor Service and False Promises

Subject: Formal Complaint Regarding Poor Service and False Promises Dear AT&T Customer Service Social Media Team,  I am writing to express my dissatisfaction and frustration with the service I received from AT&T, specifically at the Costco kiosk located in Honolulu. Hawaii On November 22, I visited

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AT&T billing me for months after I canceled and stopped using at&t

Good day everyone. AT&T has continually billed us for months after we canceled our service. And we are trying to recover the money lost. We had 6 phone numbers we were using, we canceled and stopped using all of these on May of 2023. We canceled the service over the phone and received a transfer

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Scam!

We went in to switch over from TMobile to AT&T. We switched over 6 Cell phones, 2 watches and switched over to AT&T internet. We paid for the taxes on all 6 phones before we left the store.  1. We were never ONCE told that there would be a $35 activation fee for EACH phone/Watch that w

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28

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Intentionally Flawed System

Att is the worst company I’ve ever dealt with. Your customer service is incompetent at best but I suspect it’s intentionally designed this way. The phone system takes so many steps by creating temporary pins and then real pins that you’re lucky to get through to anyone (usually takes 15 minutes and

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29

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Three Hours on the Phone

I hope someone in upper management is aware that there seems to be something seriously wrong with the customer service structure of their company. Here are the basic facts.  We have an AT&T bundled service with a land line, internet, and cell phone.  Pay $150 a month.  My mother

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Upgrade credit.

In my notifications I see "Exclusive Offer. Enjoy an extra $200 off when you upgrade."  Is this per line and is it on top of the $830 trade-in credit?

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256

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Accepted Solution

Official Solution

Call from France with subsequent billing

I have an AT&T family plan, and one of the cell phones is for my 99 year old mother. She received a phone call from a France number 336-725-44697 (1 minute) and over the next 3 hours, she supposedly made 3 phone calls of 1 or 2 minutes to the same phone number at a cost of $3.00 each plus taxes

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24

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Nurse & Physician Discount

I see in some places that AT&T requests that we upload proof to ensure we qualify for the Nurse discount. I enrolled on Dec 28 and received an email that said  below and they didn't request any documents to be uploaded. I am told there is no other way to upload other than the individual em

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58

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Trade in still not completed and applied to account

Is there anyone that can help with processing my trade ins? The shipment says received way back in November 2023 so that was plenty of time to process it. Thank you.

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Charging for service when service is suspended?

My service was suspended, but I was then I received a bill for service charges during that exact period my account was suspended. I understand that AT&T has posted "Monthly plan fees continue even while service is suspended" on one of their articles, but isn't this illegal? I feel like you can't

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30

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An account opened without my consent

There was a account opened in my name that I didn’t give consent for it to be opened I never received a phone from off the account

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AT&T Employees - Terrible Service - Shaming / Victim Blaming? Wow.

I had an issue happen when I signed up for AT&T. The person helping me did not provide clear (or any directions) regarding how to turn in my old phone for the promotion I signed up for. When I contacted AT&T support via the chat option - after calling several times and not getting any real person -

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Cell Bill

How can I obtain a copy of my cell bill. When I login, we only get our internet statement.

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New program at ATT losing customers? Fraud department wont let me have a replacement SIM??

Daughter lost phone last night and we went to store to get a new SIM for another phone. (This has happened multiple times over the years... you go to the store, get a new SIM and put it in your new phone... done). But this time, they had us call the Fraud Dept. due to a note on the account. We had n

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Sam's Club ATT Scams

I feel like an a(Edited per community guidelines)olute fool! No one told me I was dealing with a third party scammer at Sam's Club. I trusted that I was dealing with ATT. I was told my bill would be around $180.00 per month and that my phones were free. (Edited per community guidelines)! My bill is

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