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Trade in started 9/15 still not given credit 12/3

I traded in my Samsung S21 Ultra for the iPhone 14 pro max on 9/15. I got an email stating the device has been received and processed on 10/13. The trade in is still not complete and I have not gotten credit over the past 3 payment cycles. Is this normal?

Questions

 • Apple

17

3

0

International wireless plan Scam?

Hi, I’ve been with AT&T for over 14 years with an unlimited plan. I pay around $100 a month post paid. In august I received an offer to add an international call unlimited plan that included Latin America, I believe they still advertise this plan. I called to have added and was told that and ad

Questions

 • Wireless Billing

9

2

0

DSL Email discontinued

I was a SBC customer for a number of years and had a email setup which apparently I can no longer access. I'm told that's because it's a "DSL" email. Is there any way to recover/activate that address again? It was my business name. ANY help will be greatly appreciated

Questions

 • AT&T Mail Login & Security

27

11

0

I reported fraud on Nov. 18 and have not heard from AT&T

There are 6 lines on my account besides my own account that are fraudulent

Questions

 • Wireless Account

28

6

0

How to set up password recovery options without a cell phone

I received the email from ATT, asking me to set up password recovery options for the AT&T email account.  Because the email sounds rather frightening ... "AT&T requires this data to be available and without this information, we will not be able to assist you with a password reset or

Questions

 • AT&T Mail Login & Security

96

9

0

Fiber Outage Update

I’m trying to get an update on a fiber outage outside of the “standard AT&T, 24 hrs line”. We’ve been without fiber for 5 days and cannot get an update from anyone at AT$T. 

Questions

 • AT&T Fiber Installation

8

2

0

International Day Plan and messaging

My phone has an IDP and my service at home has unlimited data, messaging and calling so I guess this will apply when I travel. However, one of the things stated in the "terms and conditions" is that unlimited messaging only applies to SMS and not iMessage. I'm confused by this - does it mean I shou

Questions

 • Data & Messaging Features, Internet Tethering

9

1

0

I know my email, password, and user ID, but ATT says it is incorrect, when I try and access my sbcglobal.net email account.

I know my email, password, and user ID, but ATT says it is incorrect, when I try and access my sbcglobal.net email account. I try and reset the password, and get all the way to the security questions.  I enter the correct ones, and they state it is wrong.  There is no other option given t

Questions

 • AT&T Mail Login & Security

8

0

0

My account canceled 😞

My account has been canceled 😞 because I stopped  service due closed my office and lost .now I reopen again my office I would like reactivate but I surprised the bill over $280 . I didn't use service? How can I resolve it

Questions

 • AT&T Internet Account

29

3

0

I was lied to by ATT

I came into the store in Blue Ridge, GA on November 16. I only wanted to move my account from a prepaid account with the affordability discount to a post pay account. Instead the customer service rep disenrolled me from the affordability discount and put me on the $95 plan. I added a line last night

Questions

 • Wireless Billing

23

2

0

At & t phones forced on me

I called to order wireless service and new internet due to suspected hacking and a dangerous situation with my daughter. After hours on the phone it was time to pay. I had split the down payment between two cards. I was told that wasn't possible so the agent wanted me to stay on the phone while I dr

Questions

 • Wireless Account

15

0

0

8GB instead of 16GB for $300 plan

The AT&T customer care at time of sale offer me: - 16GB monthly data (rollover to one month) - I get to keep my existing number (port-in situation) - valid for 360 days - Upfront payment of $300 - includes taxes and fees. After activation, I get 8GB data and get charged taxes and fees on

Questions

 • Plans & Features

45

19

0

Suspicious AT&T charge on credit card.

My monthly AT&T bill is charged to an American Airlines Advantage credit card. This month I have an unusual AT&T charge on my CItibank Card. Charge is " AT&T COR DF   8003310500 TX. When I call that number I get run around a vicious circle and no relevant information.

Questions

 • Wireless Account

15

1

0

Sim card

I can’t get to a AT&T store, I have a iPhone 13 Pro Max been on phone with support for hours. They say the sims card isn’t compatible for 5G I’ve been sent 2 sims cards that are wrong. What sims card do I need for my phone can connect to 5G? Thanks

Questions

 • Phone & Device Upgrades

13

1

0

Finding old trade in promotion values for S22 last spring

Oh the drama with ATT. To try and stick with 1 issue at a time, does anyone know where i can find what the promotion was back in March/April? For whatever reason, ATT added the trade in credit to wrong phone line and is now trying to say the galaxy S9 plus that my husband traded in for a S22 was onl

Questions

 • Wireless Billing

11

1

0

Bellsouth.net

I have a bellsouth.net sub account with AT&T but AT&T website will not allow me to change password. Any solutions?

Questions

 • AT&T Mail Login & Security

11

0

0

AT&T Did NOT keep their word!

There was an AT&T tech repairing a fiber optic line at my house, and this AT&T sales rep shows up under the guise of "just making sure everything was ok." She talked the talk and waved all the shiny things in front of our faces and roped us into switching to AT&T wireless. I have 8 lines

Questions

 • Wireless Account

31

4

0

Move a post-paid AT&T NBI phone number to a pre-paid account?

I want to move a post-paid AT&T NBI phone number to a pre-paid account. My old employer initially paid for my cell service, I owned the phone. After they discontinued that perk, I assumed the payments and kept the number. I spent two hours at the AT&T store and another two hours on five d

Questions

 • Account & Usage

48

11

0

Not Found on the Accelerator message!

I've tried logging into my @currently.com email that I accidently deleted, and it gives me the message "Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again." I've tried deleting cache, using several different browsers and devi

Questions

 • AT&T Mail Login & Security

16

2

0

Circular problem with code sent to inaccessible att.net email account - cannot log in

Every time I try to reset my password, a code is sent to the att.net email account I am trying to access. Code is not sent to my phone # or my backup/linked email account with Yahoo.com

Questions

 • AT&T Mail Login & Security

10

0

0

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