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AT&T tore up my yard and damaged property

This seems to be a common occurrence. AT&T contractors came and dug up my yard to lay fiber optic. They cut my French drain in half and now my yard is flooded, they cut the sprinklers, and honestly who knows what else. We got the run around, someone from AT&T came out and looked at it and sa

Questions

2.8K

10

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Fraud Case problems with ATT

After reading a bunch of the forums and other peoples complaints, I am honestly scared. I have read that the complaints are not answered in time and that there are no priorities given at all. I have my claim confirmation number and I have done everything. I am aware that I will get a reply to call t

Questions

28

7

Accepted Solution

Official Solution

How to contact AT&T to have them repair damage to my lawn when they buried cables for the subdivision.

Does anyone know how to contact AT&T to have them repair damage to my lawn when they buried cables for the subdivision. It is in Jubilee Farms subdivision in Daphne, AL. I called our developer, DR Horton, and they researched and found out that AT&T was doing the work in our front yard.&nbs

Questions

958

5

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Receiving texts

Just purchased a Galaxy A25 and prior to that had an S22. With both phones I have been unable to receive a lot of text messages that are being sent to me when my phone is turned off. If I leave my phone on, I never have a problem. I tried all the suggestions such as toggling on and off Airplane mode

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4

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Service down 2 weeks

Live in rural area with cell tower 2 miles away. Two weeks ago in the middle of the night - our service went LTE with one bar. We can receive and make calls but can not access the internet. Called them and they knew immediately that it was the tower and that they had been working on it for a week. G

Questions

7

0

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Digging in our yard again

Unbelievable your company is on our yard again messing stuff up breaking pipes and cutting through your own wire and now is next door going under our neighbors driveway with machines. My husband had to pay out of pocket two weeks ago for AT&T coming in our yard and us not having AT&T with an

Questions

48

2

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Official Solution

Google home bundle

What exactly comes with the home bundle? I’ve read about the Amazon one which it comes with doorbell camera and other items but what does the Google one consist of ?

Questions

2.2K

5

AT&T Email Subaccount Not Resetting

I have long had a primary AT&T email and several subaccounts. All occasionally ask to update their passwords and everything worked fine until last week.  Of course it was my wife's account (one of the subaccounts) that refused to accept the answers I have always used to reset the password.

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7

1

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Installation was professional, but the rep (Eric Tweet) and his manager (Ty Butler) are NOT, STAY AWAY!!!

I do not recommend ATT Business Internet, they just get you into a contract and then when you start to question anything, they ignore you until you are stuck in the contract. I have a Premises Based Firewall SMB - Checkpoint that I never requested when placing an order for business internet a few mo

Questions

7

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Can I complain about an employee?

Sorry if this isn't an ok place but I can't find any contact email an employee of the story has been severely harassing someone I know online and I wanted to warn if possibleit's not just some silly thing either it's been awful stuff about an adult being involved in weird ways with minors so please

Questions

17

4

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Fraudulent dishonest call center

I was supposed to receive a free promotional IPhone 15 more than 2 weeks ago, along with a $100 visa gift card. I have been charged a $260 activation fee.  I have not received the phone, or the gift card.   No one will return my calls or texts or provide tracking information.   I wa

Questions

20

7

0

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Official Solution

need to email a customer service agent for landline phone support

need to email a customer service agent for landline phone support

Questions

94

4

0

AT&T Fiber and Eero mesh (Pro 6E)

Good morning. I need some help. I have an AT&T BGW320-505 modem at 1gb speed. I’m seeing over 1.3Gb down and 1.3Gb up from the modem/router. I purchased 3 Eero Pro 6E and installed them. The gateway Eero is plugged in the 2.5 port off the Eero to the blue port on the modem (1/2.5/5 gb). All E

Questions

968

5

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Wrong time display on hub

Since DST (3/10/2024), the time on my hub is incorrect. I live in AZ and the time is one hour ahead. I have reset the hub and that did not fix the issue. Any suggestions?

Questions

3

0

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Cannot Access 5G on Samsung Galaxy ZFold 4, on a comp. plan,Comp. phone,& network but my hubs, who has a A71 can. PLEASE HELP!

Hey guys!  I'm hoping between everyone in here we can figure this out. So like the header basically says... I own a Samsung Galaxy Z Fold 4, that is 5G compatible, with no esim, that will not/cannot access or connect to 5G. While My husband owns the Samsung Galaxy A71 (that is a good bit Older than

Questions

11

1

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acp and att not accepting lifeline after you say 2 apply

acp ends gotta love the government. everything is via internet these days and they cut us off. i went thru lifeline as instructed before was approved but now att website shows they don't accept it. time 2 look for another internet provider that does take care of the customer. i WAS thinking about ph

Questions

43

10

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Accepted Solution

Slow speeds after Passthrough turned on

Yesterday I installed a new UniFi gateway. I followed the steps I found here and it is all working properly except for the download speeds are very slow compared to before I installed the gateway. Prior to the new gateway, I was running typically around 930 Mbps, now I'm averaging around 275 Mbps. U

Questions

35

12

0

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Official Solution

SOS error in cell service on phone

I'm getting an "SOS" error in cell service on my phone. Now, the only time it works is when I'm at home. I can't call, text, email, etc. on my phone outside of my home. Has anyone experienced this before?

Questions

8.6K

14

0

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Official Solution

Closed

Requesting call logs

I need to retrieve call logs from 7/27/2020 but the app only goes back to December 2020. How can I obtain older logs?

Questions

568

3

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Need wireless reprints from 2020 to 2023

How can I get REPRINTS of my wireless AT&T call logs? I called 800 288 2020 but they said they could only go back 3 months. Is there another avenue to get these REPRINTS.  It is my understanding they are $5 a page which I am fine with since the judge is requesting I provide proof of my cal

Questions

9

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