A technician was installing someone’s fiber at the community “fiber” box. The technician screwed something up with my service, as the “alarm” light in my fiber box went red indication damage or lack of light with my fiber cable. Instead of having that tech fix the issue he caused, I was told I had t

Is email asking for verification of email address, or having email turned off by 9/30, a scam?

I have a BGW320-500 that has Firewall passthrough to my TP-Link Router ER605I can access most web addresses with no problem, but all the websites hosted on my business server are completely blocked - 154.53.36.229. I have spent hours reading forums and tried rebooting resetting with no results. PL

A temp cable has been placed in the ditch for future burial from the corner of Novatan Road N and Hidden Place to a pole marked 11385 (around 600) ft..   Hidden Place is a private road and requires regular Maintenance (grading and ditch work). Why can't this cable be ran over head like ot

We just switched from Spectrum to AT&T because Spectrum was always spinning when we stream and when my son is playing Call of Duty his PC is always crashing or kicking him out of the game and if you don't know you lose everything you just worked for. So he pounds on his desk yelling in screamin

My in-laws have att.net email addresses. I had to set up new PCs for them, and installed MS Office 2021 Pro (not the Office 365 version).  When I added their att.net email addresses, Outlook automatically set them up for IMAP, and it worked fine.  After a while, all of their folders were

For few years I've had perfect service, no reason to ever call AT&T but over the last several months I've had this terrible latency/download issues that will typically occur a couple to a few times a month and basically last an entire day. When this occurs it affects all devices and isn't to any

Yes I've searched the forums and yes I've seen the descriptions on how to do it, and I'm doing it properly. I shouldn't have get a SECOND router and do a passthrough set up for this to work. The AT&T hardware should just do its job properly.  I've factory reset the router, twice.  O

I feel like I've got a multi-colored disco ball what with all the flashing! And 7 nights in a row!  I've done the unplug the power-wait 5 minutes-replug thing as well as the factory reset thing -- nothing seems to work.  I've had the ATT bot restart the thing, but no impact.  It seem

I received a scam call from MY cell number calling my cellphone number.  I had my phone with me in my car.  They said they were AT&T and needed my name and SS #.  Yeah right.  I hung and call Att  CS and after 1/2 hour trying to get through and transfer TJ the Fraud Dept I got some rep that had no c

I receive my email to my phone, but I am not able to log in. I have tried to change my password, but I cannot recall the answers to security questions I made nearly 20 years ago.

My phone installment plan was paid off in june of 2021. I have been unsuccessful in unlocking per the app request and from 800 number att support. My last attempt was expedited to att customer care with my issue and I immediately got an email back stating my installment plan had not been paid off. T

I wrote a post yesterday about how a technician disconnected my internet while working on installing someone else’s. Well today as I was taking the dog out I notice the community “five box” was half propped open with wire protruding everywhere. It looked like a 3 year old installed whatever is going

I was told that if I switch to AT&T I would get a $20 discount on top of the promotion for being a new customer. I signed up for the Internet 300 plan that was $50 a month and with the discount the customer representative told me it was going to be $30 a month for the first year. I just called

For the last two months the service on all my lines have been getting dropped at random which has been costing my business as it will happen in the middle of my work. I have tried so many times to contact customer service and I have gotten nothing but the most unprofessional people who ignore me, bl

I have bent over backwards trying to diagnose this issue, my BGW320-500 nearly every day now despite removing, replacing, isolating and diagnosing every device on the wired portion of the Router continuously reduces my network from Gigabit to 100Megabit speeds.  The result of this is, my NVR s

I bought a iPhone off a guy and it was wiped brand it’s sim locked but it’s payed for and it’s disconnected from the line I need help

I have been trying for 4 years now or longer to get AT&T fiber on my road, people all around us has the AT&T fiber internet expect for us. The internet I have now is not good, I work from home and it’s so slow and lags a lot, my son can’t play his play station, we can’t watch our shows on ou

Hello I have a problem about the update in my phone. Currently am living in Panamá and I not receiving any update. So I will like someone help me with the the problem about updating my phone from another country. Thank you :) 

Has anyone seen a resolution for wifi dropouts on AT&T fiber-fed wifi? I have read through a number of forum threads on this problem, which seems to go back at least 4 years, yet I cannot find a solution.  My situation: - Got AT&T installed several months ago.  Most devices seem