
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
My phone cancelled out for none use. I want to use the phone again and use the number I have from a different plan. I have already tried putting a Calling card on the phone but it still doesn't work. how can i use the phone that I used about 6 month ago's?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I have an unlocked iPhone 11 (not purchased from AT&T) with an AT&T sim card (prepay plan). Can I activate wifi calling or does the phone have to be a true AT&T branded phone? Kind of an elementary question but the international calling plans all mention the countries you can call fro
Questions
•
Apple
Accepted Solution
Official Solution
i did a up grade for my wifes phone which i turned in her old phone for 800.00 they have recieved it about 3 weeks now and nothing has been credited and i would like to know why also i upgraded my watch to the samsung 42mm classic which i returned about 3 weeks ago and its still on my account as not
Questions
•
Apple
Accepted Solution
Official Solution
I recently purchased a new phone and want to continue my prepaid usage. What steps do I need to take? I dont want to change phone numbers, is it as simple as just taking my SIM from my old phone and putting it in the new one?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
if the person I am gifting an app to doesnt have itunes on their computer can they still download the app?! I havent ever sent a gift through itunes and was wanting to but I know the person i want to send it to doesnt have itunes on their pc. I am curious if they will still be able to download and i
Questions
•
Apple
Accepted Solution
Official Solution
i just paid my past due amount so why is my service still not restored?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I was told by a representative that At&T was not going to suspend services for anyone including pre paid. It is sad that the largest provider of cell service and its rep are full of S@&T when U.S Cellular and t mobile and boost all care about people but AT&T dont. #timetoswitch
Questions
•
Wireless Billing
Accepted Solution
Official Solution
So I recently unlocked my iPhone through AT&T and I was wondering is the unlock permanent? Can I now use other carriers?
Questions
•
Apple
Accepted Solution
Official Solution
Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device. is the trade in
Questions
•
Wireless Account
Accepted Solution
Official Solution
i have been getting personalized text messages from random numbers posing as Walmart or AT&T i won’t click on the link as this is clearly phishing 9/21/22 “AT&T Free Msg: Apologies for the coverage issues on September 14, Ash! Here's a symbolic reimbursement: t2smz.info/bIsklUwNqh”
Questions
•
Wireless Account
Accepted Solution
Official Solution
So my data resets on the 24th of every month yet AT&T requires payment on the 15th. Why do I have to pay my bill 2weeks in advance of my service? What happens if I pay on the 15th but then go over my data before the 24th. Do you go into a grocery store and are required to pay a deposit before yo
Questions
•
Wireless Billing
Accepted Solution
Official Solution
So I have a new phone I bought from AT&T prepaid and I know that the device unlocking policy for at&t prepaid is like 6 months. I like to have my phones unlocked when I can have it done, although I have no desire to leave at&t. So using the app called device unlock in my apps list after 6 months let
Questions
•
Plans & Features
Accepted Solution
Official Solution
On Friday 2/25/23 I placed a order for 2 s23s I paid the sales tax and deposit of the phones, only one of them shipped today, and it says payment failed for the other phone when I’ve already paid. I’ve called multiple times but can’t get a forward answer, thank you .
Questions
•
Wireless Account
Accepted Solution
Official Solution
I work for the post office how do I get discount, where do I go to put in code
Questions
•
Android
Accepted Solution
Official Solution
I have a att prepaid phone that a friend gave me that doesn't currently have service,can I get the two months of free service?
Questions
•
Account & Usage
Accepted Solution
Official Solution
We switched to ATT from Verizon a month ago, I got my iPhone at the store. My husband is still waiting for his Samsung to ship, as it was not in stock at the store. The Shipping time has not adjusted, it still says August 14th. We have not received any updates. It’d be nice to get our phone soon so
Questions
•
Samsung
Accepted Solution
Official Solution
I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I am out of contract. I own my phones. I've ported my numbers to another carrier. There is no where I can find a path to tell AT&T to stop billing me for service that I am not using. I tried the telephone number but it directs me to dial 611 on my cell phone but when I do that it ta
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I see the Galaxy S20 Ultra 5G is compatible. I am looking at the international version of the same phone. Most Samsung international versions do say they are AT&T compatible but I can't confirm this one. Please help.
Questions
•
Device Features