please help, I have added to my original thread

We were having trouble with the voice recognition and response on our existing remote control device and our first Direct Stream box. I called the 800 people who said, no problem, we will send a replacement.  In the meantime we decided we needed a second AT&T Streaming Box.  We went t

I have an APC battery backup and when power goes out the internet and phone continue to work but tv and dvr do not function. If I start up my generator they work. Why is this?

​​@ATTHelp I am submitting for my mother. after troubleshooting for her.... We are having a crashing issue on the U-Verse App. Using updated iPad pro. OS 13.4.1 I am connecting through a strong AT&T u-verse wifi singnal. Your App has always worked fine for over a year until a few weeks ago. The is

Good evening DirectTV community,    Our television has been out starting at 5 am this morning since freezing rain has hit the Memphis area. Usually when we have weather like this, there may be a little disruption(tv programming going in and out for an hour) but it does not last all day. I

I have a TCL 50" TV.  I found 2 codes that sort of work, they control the volume and power just fine. And if I press the Inputs button, it brings up the list of Inputs, but I can't use the arrow keys on my S30 remote to choose which one I want.  But I need to be able to change th

I changed from DIRECTV satellite to DIRECTV stream in December. DIRECTV satellite closed my account at the end of January and now I cannot logon to the DIRECTV app, hbomax or Yahoo email app. I can access email via the web page and the DIRECTV stream box works except for hbomax. DIRECTV support has

Constant error and. Disconnecting from Wi-Fi and internet

After speaking to multiple reps, being transferred several times, even going on Twitter for support, I came across this forum and wow, it seems MANY of you are having the same issue I am having. I cannot sign into any third party app using my U-Verse credentials - it says I'm not authorized. Like yo

I know at&t hates us legacy uverse customers, but it's getting ridiculous how little basic effort they put it. The guide data is so inaccurate lately.   Often it's just set to a generic old standard version of shows.  With accurate data not being updated until 1-5 days before sho

Could the reason my TV picture is freezing be that I have 16 different devices running through my NVG589 router plus home phones be the reason for the freezing.  Am I asking it to do too much?

When are you (Edited per community guidelines) at AT&T going to add MGMHD back to the channel lineup.  MGM's website shows that you carry their channel.  It's on the channel guide, so please add this service back.

Network Residential Gateway Managed PoE Switch T1600G-28PS PoE security cameras Unmanaged Switch TL-SG1024DE V2 standard internet data, WAP's, PC's, streaming devices U-verse ARRIS Wireless TV Receiver (1 of 3)

The tv is giving me the message "this TV was interrupted to allow recording or viewing on another TV in your home." Clicking does nothing, and nothing can make the "continue" button on the screen do anything at all. I know for a fact that the other tv isn't on because we never use it. My mom, unfort

Over wifi limit past two months & doing nothing different. It appears tv’s are draining the data all of a sudden but I don’t understand why.

I have an NVG599 Gateway for TVs and Internet. I want to put a TP-Link Deco P9 Mesh Network for better house wifi use. How do I set up the Gateway router and TP-Link router to continue TV service and have a functioning wifi system?

Is there a remote control available for UVerse for use by the visually impaired? I see them for sale and want to purchase the correct model.  Thanks!

What is going on with AT&T and Samsung.? I can't stand being ping-ponged back and forth between the companies. On November 30th, I started wireless service with AT&T. I screenshotted the offer just in case something like this happened. I even copied and pasted the offer details into a TXT fi

Hello all, Received my new DVR yesterday, trying to set it up today. Keeps telling us no signal. We have tried linking it with the modem, everything we can think of. Any tips or tricks? I'm getting a bit sick and tired of all the issues lately.  Thanks, Shirley

I've had UVerse 300 for 10 years and on 8/15/20 I no longer could access SHO-TMC-FLIX OnDemand MOVIES in Standard Definition. I still have access to SHO OnDemand Series & Sports & New ... but the OnDemand MOVIES have disappeared.  I can still access SHO Movies in the Guide Section ...