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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

63

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AT&T Fixed Wireless Internet Rarely Works

I have had the AT&T Fixed Wireless at my house for a few months now. When it works, it's awesome. For the past 3 days or so it hasn't worked. I had the issue a few weeks ago, a field tech came out, said nothing was wrong, and it magically started working again.    All the lights are green, even the

Questions

381

1

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GigaPower Upload issue from the last 2 month

I'm in Houston Texas and from the last 2 month having problem with my upload speed, the download is solid around 930MB/s but the Upload varies from 400-550MB/s before that was always 930MB/s solid up and down.Anyone having the same problem? Called the Support without any solution. IPV6 is disable al

Questions

331

4

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I get approved for ACP program

How can I add this benefit to my wireless account ACCOUNT (Edited per community guidelines)

Questions

170

3

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Fixed Wireless Internet spotty, awful during day and fine at night.

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im

Questions

159

3

Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

52

2

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Why is my upload speed so slow?

Compared to my download speend my upload speed is terrible, I dont think this is how it should be and it isn't what im paying for.... I am using wired internet connection on a very good computer, this shouldnt be the case. 1mbs upload is 3rd world speeds  

Questions

914

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Massive uverse latency

My internet is extremely slow in practical usage.  The problem seems to be the latency.  Below I copied from the gateway speed test page.  Look at the latency values.  It makes the internet practically unusable.  It is not like this all the time, but whenever my internet is going slow and I go test

Questions

167

2

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2gig fiber, why does passthrough never get true bandwidth

2 gig fiber,,have read all the forums and no one from ATT never gives anyone an answer. BGW320   showing over 2gigs coming into wall to the gateway on Smart Home App I have ASUS XT8 mesh set up in passthrough exactly right as ATT says and the connection is up and fine I h

Questions

1.6K

40

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Sites run off of server within network are slow or non-responsive from within network - fine from outside

I made the switch from Comcast to AT&T today. I changed the dyn dns within google domains to point to my IPv4 address. My sites would not load. After poking around in the router, I was able to locate the NAT/Gaming section and opened ports 80, 443, and 25 for my home server. My sites n

Questions

196

5

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Why does the store in Hot Springs Arkansas make their employees check in with the manager before they complete the transaction?

I go in and they try to sell me internet or TV.  I don't want either......I just want to pay my wireless bill or I need my phone fixed.      But before they take my payment, they have to go check in with the manager who is tied up for 10 more minutes.       I

Questions

29

5

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Aggressive bend in fiber line

So I went to install the panel that the tech had to remove in my closet to get to connect the fiber and ethernet cable to the converter. While I was there I noticed that the fiber line is not only aggressively bent in two places, but there is a slice through the insulation of the fiber optic line. I

Questions

419

1

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

117

2

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Paying for 18Mbps and only getting 10.7Mbps

I called AT&T support today and found out that technically, I should expect only 60%-100% of 18Mbps. What? So what if I only paid 60% of the U-verse bill? AT&T would be OK with that? Because I live just over 6,700 feet from the DSLAM device there is some degradation expected using coppe

Questions

536

1

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ATT Wireless Internet - good download low to NO upload

I have been getting around 17 mbps download speeds but i am getting 0 to .02 upload speeds.... this is an issue since i work from home and need to get into my work network drives and save files.  Any ideas?

Questions

327

15

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Ipad 10th gen vs ipad mini in weak cellular signal areas

I need a new cellular ipad and I am looking at both the mini gen 6 and ipad gen 10.  According the apple answer people they both have the same 5G capability (sub- 6 GHz).   My questions to the knowledgable antenna people on the forum are: Does one of these ipads have a larger antenna

Questions

46

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Eero 6 - Pace 5268ac - Set-up

Sorry in advance for the long post (and probably my stupidity). I just bought a 3-pack Eero 6 (not the Eero 6 Pro) and after multiple tries was finally able to make it work with my AT&T U-verse gateway (Pace 5268ac). I did what I believe to be all of the basic steps to get the eero router to wo

Questions

1.2K

1

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How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Questions

442

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Service down for over a week, Refund for month?

Can AT&T Refund our month of October for down service on their end, which they didn't catch? I had to call to notify them something was wrong. We've been monitoring our 100 DSL for the past week due to slow internet and we're only getting half. Apparently one of the pairs is down in our area. T

Questions

67

2

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Poor Latency on Internet Air

I was recently forced to switch from ATT fixed wireless to ATT Internet Air. Since I've switched, my latency is horrible!  My old fixed wireless service download and upload speeds hovered at 40Mbps and 10Mbps respectively with an average latency around 60ish ms.  Now, with Internet Air, m

Questions

97

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