@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

I need to speak with someone. Someone has used my account to open numerous phone lines, purchase multiple devices, and had changed the address on the account.  I DO NOT need  the number for the fraud department. I have called over 100 times and can not get a human on the line.  I hav

After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

I purchased three new iphones from the Apple store (paid in full), and I see $115 increase on the next month's bill. I called ATT only to find out that the upgrade fee for each phone was placed on my auto-paid bill.  I asked what the upgrade fee is for since we had no notice or way to consent

I got an email and phone call from this email address: [email scrubbed] about an account that was closed 10 years ago. The caller knew my maiden name and addressed me by that name since that was the name on the account. Again, this account is 10 years old. Thanks for your help!

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

I trade in my iPhone 14 Pro Max 128 GB for 15 pro max on Sep 27, 2023 and sent the phone via USPS to AT&T in the kit they provided with the label. After 2 months when I didn’t see the credits in my bill, I inquired and came to know they received iPhone 11 Pro instead with broken screen and I wil

Tengo un samsung s23 ultra que me vendieron en colombia, pero al tiempo de bloqueo, por lo que al verificar propiamente desde la pagina de ATT para desbloquear el dispositivo, me dice que esta en lista negra por perdida/robo, que solución hay para poder desbloquear el dispositivo, ya que la persona

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

I have had an account with AT&T for over 10 years, and have switched my sat. TV etc... Always loyal always paid on time! I have a family share plan that had 7 lines.  My daughter got married and we added her husband to our account making it 9 lines.  When doing so we were also having to buy him a ne

They tried to scam me today. "AT&T" sent me a text message ,last day to get 50% off DirecTV". Called DirecTV (I thought) and the person that answered offered me $140 a month fixed for 2 years and two free movie channels to boot. I had to pay 3 months in advance, $420 via a Target credit card or

Spammers phishers email to my text. I want to block email to text.

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

I'm writing to dispute a final month charge as I canceled my account ( or tried to on 08/11/2023 when I paid off my phones and the billing starts on 8/12 ) I have been a customer of ATandT for 13 years and was recently sold an upgraded plan and have had nothing but problems. I called in on the 1

Curious if I am alone with this issue.   On 10/30 I went to an authorized AT&T store to look for a new phone.   An employee showed me phones and told me if I was interested in the 15 there was a trade in offer of $700 for my old iphone.   I questioned to make sure I was

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

My identity protection service notified me that a @BELLSOUTH.NET email account exists with my personal information but I've never created an account with Bellsouth. Please advise who I contact to have the account investigated.

Prepaid Phones should not be locked period if they are paid for in full in the first place- maybe for the 1st 30 days but to require 6 months of service for a phone that is bought for maybe 100 dollars at a Walmart is seriously just a trap. With 0 exceptions and TERRIBLE RUDE & UNCARING CUSTOMER