I have been trying since Feb 2022 to get them to send me a refund check for my fathers account and although they've said it's been mailed or credited back to his account, I've yet to see any of it. I don't know what else to do, everyone there tells me something different. Any suggestions?

Hi,   I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refun

I shipped by my Wi-Fi Extender on May 8, 2020, and requested a refund.  I have not seen any refund and/or credit to my account.  How do I find out about the refund?

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

So in short, I don't have a phone number, it didn't come with one. So I can't make an account, or load it. I've been trying to figure this out for hours and feel pretty silly if this was an easy fix... I purchased a AT&T PREPAID cell phone, the "AT&T AXIA," and one of those "AT&T PRE

So I have an issue where I can’t send pictures anymore. All of the sudden I called AT&T today and they were so unhelpful with me. They were going in circles and explaining to me that my solution to this is to not send pictures over 1MB which I told him that’s impossible because every picture tak

I have a phone that is paid off and not under any contract yes I have check this out. But since the former owner is a little behind on their bill which no longer has anything to do with my phone they refuse to unlock it. I need AT&T to either unlock it or send me my money back. The people I got

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

USPS/Pitney Bowes shows my trade in as delivered and received by the facility in TN. However my account hasn’t even shown the device in transit!! What is the deal?!

Our AT&T contact assured us the Northlane Mastercard debit card would be an easy process to transfer a credit from AT&T to our bank account. After auto-activating the card via phone, the Northlane website and app have been useless. The only online access to Northlane we have is to check the

A fiber optic line is being bored into the neighborhood behind my mothers house. She called me Wednesday October 14th that her AC was out and that her lights were flickering. I went over to see what was wrong with her AC unit and called an AC repairman. He came out to the house on Thursday October 1

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Anyone else having issues with ATT receiving trade-in phones (or other items)? I sent back a phone back on Sept 25th, 2021, and ATT says they never received it so now I am being charged $500+. I was told by ATT that it's my responsibility to track the lost phone. I contacted the local USPS through a

very concerned.

I have filed a claim with Sedgwick because AT & T cut my power line. I have a claim number.  I have responded with all documents in the correct time frame.  AT& T representative Tim Patterson and Sedgwick representative Catherine Mwamba both stated that AT &T is responsible an

Brace yourselves. This is a long one. I moved out of an apartment in mid-May, and cancelled my AT&T account, but in the move I misplaced my receiver and equipment then (of course) forgot about them. I was annoyed when I was billed $341.68 for the equipment in August, but knew it was my own fault. I