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Maintenance/Repair-Upper Level Management Customer Service help

I'm looking for a way to contact an upper level customer service representative or supervisor of the Line Maintenance Division in Los Angeles, specifically a around the intersection of Olympic Blvd. and LaBrea Ave. I wan't to speak to supervisor who is in daily communication with line maintenance te

Questions

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Who do I contact to relocate the utility box on the easement?

Hello, I have my house on the market  in Austin, Texas. I have some buyers who are investigating how much it would cost to move the utility move box to another location and buy back the easement.  I would like to do my investigation as well so that I can make sure that the quote the

Questions

174

1

AT&T Fiber Internet drops out at midnight most nights

So I'm not always up at midnight but the times that I am up, the my AT&T Fiber Internet just drops out. It's always back by morning, but it does stay down for at least a half hour before I give up and go to bed.Has AT&T ever admitted to doing this? If you google, a lot of people have this st

Questions

232

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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

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88

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Cell Tower Issue - Horrible Data Speed - Please ESCALATE and FIX ASAP

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

Questions

81

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Cleaning the mess-up?

Hello AT&T, There was a service call performed at an outside junction box. The location is next to my home. As usual, I have to clean up after your "PROFESSIONAL" service technicians. Well, it's Christmas 2021, and I have given all the gifts out this year. It seems at least once and sometimes

Questions

224

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Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

256

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Updating AT&T networks leaving customers 2ith little or no service

I DO NOT RECOMMEND AT&T MOBILE TO ANYONE! I would gibe them bo stars of I could! I have had nothing but problems with my phone for 2 yrs now. 5 warranty phones and one new phone in 2 yrs. I was going to leave(lessened learned) but they said wlthey would give me unlimited talk text and data for 5

Questions

57

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FirstNet - AT&T's Mobile Outage This Morning & My Personal Experience

It's no secret that tens of thousands of people woke up this morning seeing only an SOS icon where their cellular bar signal strength should be. Rumors were swirling online, saying things like a hard reset of your iPhone would fix the issue. It didn't. My wife's iPhone 14 Pro was without AT&T ce

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117

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Fiber 1,000 Connection Intermittent

Hello!   I recently had my fiber 1,000 install a little less then a month ago. I have since had 3 tech come out. I have received two new ONT's and 1 new modem. I use an external router with ip passthrough. Every couple hours or so my connection drops out for between 5-20 seconds then comes back, its

Questions

794

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Internet stops daily at the same time

I've seen posts about this going back at least 7 years and have yet to see anyone confirm from a technical standpoint of why, and more importantly, how it gets fixed. My internet currently goes down every night at roughly the same time. Give or take a minute or two. Whoever has had and fixed this pr

Questions

452

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ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

2.3K

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Slow internet no matter what I choose

Recently, I had at&t home internet package that suffered horribly. Paid over $90 a month for a speed of 5 mbps. After contacting support they mentioned trying All-Fi with a speed of 140 mbps at around $60 a month. So I signed up. When we first turned on the device, it ran at about 125 mbps. Afte

Questions

1.4K

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How long after past due payment date until you get suspended?

Hello. My payment wast due yesterday, so it is now officially past due.  I have some money but need it for other things that take priority.  I tried to set up a payment arrangement online but it asks for "another account"... quite silly.  Other forum threads suggested you have to mak

Questions

38.1K

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Regina From California Is the Reason I didn’t Cancel

I’ve had 3 high speed internet outages in the last 3 months and was on the 3rd one which was on its second day. I was given an appointment for tech to look at it 5 days later. I was struggling to understand what to do because I work from home. I had spoken to several AT&T associates. Those conv

Questions

28

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Constant dropped connection

I work from home and in the last few months my wifi has been constantly dropping. Since I have to use a VPN to do my work it is a constant interruption to my day. I though maybe it was due to my location so I moved my router. Did not help. I ran a 100 ft. ethernet cord to my station to bypass wifi a

Questions

141

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AN ANT MOUND AND CORRODED WIRES!!!!?

My AT&T Internet has been dropping in and out EVERY 15 MINUTES since I moved into my new house (that is "in-town") in January 2023!!!!! Wasted 2 Saturdays to HAVE 2 DIFFERENT AT&T TECHS COME OUT and check the "issue". The FIRST TECH was AWESOME and HE checked EVERYTHING (it WASN'T MY EQUIP

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23

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no service as of yesterday 8/9/2014 in Newton MA - What gives???

Anyone else in Newton Center MA completely lose their AT&T cell signal yesterday morning? Today 8/10/2014 this monring still no signal on our phones, at best we get 1 signal dot on 4G. Is there a major service outage in the area right now?? 23T

Questions

446

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Where can I get REAL help with a bothersome billing problem?

My March bill for DSL service began on March 11th.That was the same day I began experiencing a regional outage for internet service.Many promises were made to me in the 20 days of remaining service I chose to keep.On March 31st, I cancelled my service, because there had been NO service for almost 3

Questions

42

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Stolen iPhone from worker

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

Questions

39

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