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Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

Questions

 • Account & Usage

19

1

0

Gateway WiFi dropping out

My ATT Fiber service is fine, and devices connected via ethernet receive the signal no problem. However, the wifi signal has been intermittently cutting out over the last couple of weeks, rendering phones and tablets on the network almost unusable. Over the last week, I have repeatedly reset the

Questions

 • AT&T Fiber Equipment

81

2

change request unlock email information

I recently bought an att galaxy fold from a cellphone shop, and it was locked, the owner said he would help me unlock it and I only need to wait for a couple of hours. The day after I asked him and he said it not ready yet, it has been a few days already and he ignored me. So I go to the att website

Questions

 • Samsung

25

1

0

Landline Removal

I have a landline that I don't use and would like removed. The tension created by the line is causing damage to my vinyl siding and I need it gone.  What do I need to do to make that happen?

Questions

 • AT&T Phone Equipment

42

1

0

Do you work from home? How long can you afford to be without internet?

I had an outage last Friday. They were able to come out and fix it Saturday. It turns out someone had disconnected me at the main box. Sunday, they did it again and now I have to wait until Saturday to get it fixed. This is unacceptable. It would take 5 seconds for someone to plug in my line at the

Questions

 • AT&T Fiber Equipment

44

1

0

phone cancel did not occur; no service, but billed for 18 months.

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

Questions

 • AT&T Phone Account

29

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

59

4

Non-returned device fee

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

Questions

 • Wireless Account

41

3

Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

 • Network Coverage

38

1

0

International Add on

I have paid for international travel add on and East Asia long distance add on but I can't receive any texts in China.

Questions

 • Other Phones & Devices

42

2

0

Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

Questions

 • Account & Usage

28

1

0

What is the process to Bring High Speed Internet to my area?

In my neighborhood the only internet service available is Satellite internet which has a host of problems. At&t does not reach out here but we know that At&t high speed internet is available directly outside of our neighborhood, and pretty much everywhere else around us.  So we have be

Questions

 • AT&T Internet Installation

51

2

0

When is uverse to be fixed after irma?

I am in S.FLa 33317 and had power back for 3 days now and still no net or tv. No reps answer anything. One rep in India had no idea what a hurricane was and told me my modem is bad and sent me a new one. My modem is fine. Nobody in my neighborhood with Uverse has it working. No estimated times to fi

Questions

 • AT&T Internet Installation

1.8K

15

0

iPhone 6Plus - No Service and calls dropping/cant hear

I think I might have made the biggest mistake and gotten the iPhone 6Plus. this will be my fourth iPhone (3GS, 4S, 5 and 6Plus) and I think this is the WORST phone yet!! All the HD video and add ons cannot help the fact that I CANNOT USE MY PHONE!!! I get "No Service" mulriple times a day, calls int

Questions

 • Apple

8K

10

0

Motorola G8 Power Lite unable to connect to mobile data or make calls

As stated in the subject, I recently purchased a Motorola G8 Power Lite and it is unable to make calls or use any form of mobile data/connect to the 4g network. I have already tried changing the APN settings manually and resetting them to the default, but nothing has worked so far.

Questions

 • Android

40

1

0

Closed

level of service in the state of hidalgo, mexico

how good is the service.

Questions

 • AT&T Internet Security

39

1

0

Phone not receiving service and my "wireless number" seems to be in limbo

I have a OnePlus 5T that I was using with StraightTalk but they kicked me off their network due to my phone not having official VoLTE support. So I decided to try my luck directly with AT&T: I purchased the $300 12-month 8GB prepaid plan several weeks ago. The order was placed successfully an

Questions

 • More AT&T PREPAID Discussions

314

7

0

AT&T box in yard but no service??

We have been trying to find out what services are running through our yard. We have a green AT&T box in our front yard as well as DigRight confirming we have AT&T lines in our yard but nobody can tell us what we have.  We were told AT&T offers a service where a technician will come

Questions

 • AT&T Internet Equipment

90

1

0

Receiver will not reboot

TV will not come on and say "Uverse not available" restart receiver. Have restarted several time and nothing. Same problem last week and a tech restarted remotely.  They just upgraded us to fiber optic cable on Tuesday. 

Questions

 • U-verse TV Equipment

155

12

0

Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

 • Network Coverage

167

4

0

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