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Update on Fix for Note 10+ 5G GPS issue?

I'd like to know if there is any progress on a fix for the Samsung Note 10+ 5g GPS issue. The issue that has a workaround on TMobile but does not have the same workaround for AT&T. On their software, you can turn off 5G service so that the GPS functions again, but on AT&T, I must go without navigati

Questions

1.1K

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Problem with ZTE SPro 2 Unlock

Hi, I have received the Unlock code from ATT for ZTE SPro 2. But i don't get the message mentioned in step 3. The device recognises the non-ATT SIM but no pop-up message to proceed with unlock. Attached is the image of the screen i get once i power it on. Please help. Using a Non-AT&

Questions

134

6

0

No Internet

My desktop has no internet service

Questions

53

1

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Modem completely reboots at exactly 12 AM everyday.

My modem has been rebooting itself everyday at EXACTLY 12 AM since the start of June. I really don't know why and I have no idea how to fix it, so if anyone has any helpful ideas by all means; I am open to any options. Please and thank you (My Modem's model is the 5268AC FXN)!!

Questions

380

1

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AT&T Property Damage Claim

AT&T installed new fiber service in my neighborhood, and during the process significantly damaged the main sanitary sewer line to my home as well as my lawn irrigation water lines resulting in house-wide backed up plumbing and back alley flooding.  I have attempted filing a property damage claim thr

Questions

259

1

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No service, In the middle of a metro area

For 3 weeks maybe 4 I have no coverage in Portland OR. i-84 exit 13.  I can see 3 cell towers from my desk.  Have zero coverage.  If I drive out of the area maybe 1 mile, I have full coverage. Any of my employees and neighboring businesses that are unfortunate enough to use AT&am

Questions

31

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No Internet access or a chat person available

I have had no Internet access on August 14, December 13,17,21,23,and 25 of 2018 so far.... There may have been more days but these are the dates I charted down because it became so noticeable. The Hotspot is lit up green and it appears wifi is working, it says I have wifi, but I am not linked t

Questions

115

1

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What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

54

1

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Why no fiber in Daly City?

I am moving next month and leased a home in Daly City 94015 - one block away from SF coast side - and did not even think of checking if there was Fiber in the area - assuming the whole Bay Area is pretty much covered at this point!? But nope, no fiber service, and no bars at all for AT&T cell s

Questions

96

5

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Fiber available in my subdivision but I can't get it in my new home.

Hi.  I've called and chatted and created several address certification tickets but I am still unable to get my address in the system. I own a home at 5637 address on my street and last year completed a home right next door at 5641.  I've been trying to get service since 2018.  ATT fiber became avail

Questions

525

5

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Trouble shoot home internet problems

Where do I request/ set up an in home appointment with one of your service guys?

Questions

56

3

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New prepaid Data plan for IPAD - cannot access with iPAD.

I have used ATT for years with iPads. Just got a new iPad Air 4.  Set up the account online with my Mac.  I entered the IMEI and the CSN/EID of the iPad.  When the account and payment $$$ was confirmed, the CSN/EID looked completely different.  Tried to update the CSN/EID again,

Questions

227

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No Signal - No Known Way To Contact AT&T By Phone

Hi! I have two primary questions. Please, only respond if you're informed about these sort of things:1. Our home is in Seattle, WA, and we were wondering, since AT&T is Texas-based, if whether or not the recent hurricanes there and in immediately surrounding areas are impacting our not getting a sig

Questions

236

1

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No dial tone on landline

Hello. My landline doesn't have a dial tone. It is mute. Before this happened, I could hear a lot of noise on the phone. When I try to call my landline phone with my cell phone, I can hear the landline ringing sometimes, but not always, and it is a short ring. Any idea about what might be going

Questions

65

2

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ATT U-Verse has FALSE ADVERTISING

I live in an older neighborhood in Cumming, Georgia.  I attempted to get U-Verse, but after spending almost 20 hours with techs in my home; techs on the phone; customer service reps attempting to sell me U-Verse at least 7 additional times; and living without my internet service that ATT disconnecte

Questions

598

3

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Vesta and ID

I been told that i need to send a government issue ID to [email scrubbed] but when i send the email it does not go through. i can't use my phone. Can someone please help me. What is the right email? I walked into the At&t store but they can't help as well. Customer service has been a dead en

Questions

47

4

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International plan add on

I just bought the international plan add-on because it shows Poland under the countries that would have this service available but it is not working! Am I missing something? Do I have to do anything else other than turning the roaming on?

Questions

52

9

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Prepaid call center went home more than half an hour early and your webpage for online payments has been broken since last year

I just tried to change my payment info online, but when I go to make a payment, paygoonline asks for a different password than the one I use to sign into AT&T. I tried to get a temporary password or pin number from this page but no matter how many times I try, it won't accept my Captcha input. I

Questions

13

2

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Trying to gain access to my account while on a cruise ship

I'm on a cruise ship and trying to get service (phone/text/internet). I signed up for the Cruise package as an add-on to my account, but it's not working. When I try to get into my ATT account using my computer, I cannot login b/c it requires a code sent to my phone that does not have service at sea

Questions

460

3

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international Passport NOT AVAILABLE ANYMORE

I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r

Questions

889

7

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