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What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

Questions

 • Wireless Billing

1K

4

0

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AT&T Unlimited Plus Prepaid for iPhone 12?

Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5

Questions

 • Plans & Features

346

1

0

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Does unlimited talk/text plan include calls from a CA prison?

Hi, im looking to inquire about the cost a phone call from prison made in the same state would be on a mobile unlimited talk/text plan. thank you

Questions

 • Wireless Billing

296

5

0

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Iphone 12 Pro - payment in full from Apple store

Apple says most phones bought from Apple store are unlocked, if not paid in installments. If I buy AT&T 12 Pro from Apple store and pay it in full online, can I simply use this phone with another sim card or there is something that must be done before that? Thanks

Questions

 • Apple

1.6K

7

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APN profile for Iphone6

Do you have a APN profile for Iphone6? Can I download it ? I would like to use AT&T gophone SIM card with my Iphone6. Sometimes, the APN setting seems not to be able to be set automatically.

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 • More AT&T PREPAID Discussions

17.3K

2

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Enlarged displays

All of my screens are enlarged and I can't access my settings. does anyone know how to de-zoom or make the screens normal size. I don't have a restore point to use either.

Questions

 • Apple

1.4K

4

0

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Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

 • Wireless Billing

120

1

0

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Switch device before payments are finished?

I’m considering buying an iPhone 12 Pro and just paying for it in full. Through AT&T, I still have payments owed on my iPhone XS. Am I able to switch out my phone and continue to pay the monthly payments due for my iPhone XS (even though I will be using the 12), or do I have to pay the remain

Questions

 • Phone & Device Upgrades

188

2

0

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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

178

3

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About Discount

When I joined at&t in September, I was told by the clerk at the store that I could be given a discount of 15$ if I paid in advance, but I have not been given any discount yet. Until now, I have paid 30$ every month. I set up credit card prepayments but didn't get the deals I was promised.

Questions

 • Plans & Features

50

2

0

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Are you supposed to have a VPN set up on any phone with any wireless companies?

Are you supposed to have a VPN set up on any phone with any wireless companies ? I have a iPhone 11 At&T and there’s no vpn in neither of my phone lines settings so how do I go about getting the vpn number to put it on my device 

Questions

 • Network Coverage

871

2

0

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EDS4041

I am unable to switch my Applewatch to my new att cellular plan. I was told I store with the purchase I would have no problems. I have been trying to recconnect for over a month with no help. I have worked in store, with protec, and with Apple. None have been able to help me. Everyone keeps sending

Questions

 • Wearables

2K

2

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Sent a request to unlock Apple Iphone. Never got email

I requested online the unlocking code from AT&T. After two buisness days I checked the staus and it said I was approved. However they never sent the email with the code. Can I be sent the code and instructions here. thanks.

Questions

 • Apple

2K

3

0

0

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UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

Questions

 • Apple

194

3

0

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Time Frame for Actvating Upgraded Phone

Our family upgraded several phones during a current promotion, two of which are Christmas gifts. While ordering, it said they would not arrive until mid-December however the two phone which are gifts have already arrived before December 1st. How long can we hold the new phones before actually activa

Questions

 • Phone & Device Upgrades

746

1

0

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My iphone 12 didn't come with earbuds or a charging box

I ordered the iphone 12 form ATT and it didn't come with earbuds or a charging box. Just a charging cord. Is that standard?

Questions

 • Device Features

1.2K

7

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Iphone 11 pro Max IEMI Blacklisted

Hi As i am traveling to states i found that my device is IEMI blacklisted  , i have searched and i found that its  Carrier blacklisted IMEI  with At & T ,  It Dosnt work with any  carrier provider from states , i have purchased from third party from other country , what

Questions

 • Apple

216

5

0

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Return period for shipped back returns

Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe

Questions

 • Wireless Account

3.1K

9

0

0

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iPhone 12 SIM card question

Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther

Questions

 • Apple

1.1K

1

0

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Switched SIM card back to new device and not working

Hello I switched my SIM card from my iPhone 12pro max to iPhone X and now when I put the SIM card back on my iPhone 12 it’s not working (cellular network or calling), how do I fix it ?? thank you 

Questions

 • Apple

697

2

0

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