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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

273

3

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How can i unlock my 11pro max,Someone help me please

I bought an 11 PRO MAX ,and there was something wrong with it. I added money to change a new one at Apple Service Center in China. The IMEL has changed, but SIM lock is still with it. I want to unlock it, but the sequence is prompted The IMEL is not ATT s, what should I do?

Questions

238

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iOS Updates to your iPhone or iPad

Are there any updates regarding the latest release?  Is the latest update available for my device?

Questions

1.5K

1

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Installment placed on a currently owned phone.

How can the owner of an AT&T account place an installment plan on a phone that is owned outright?

Questions

55

3

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What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

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1.1K

4

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

528

6

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Trade In Not Added to new iPhone Order

When purchasing the new iPhone 14 Pro Max from AT&T today, the order entry screen asks if you are trading in a device. Then it asks which device and the condition. I answered all the questions and submitted my order. I never received a confirmation email and when I looked up my order number (I s

Questions

52

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If I get the new SE, will I be able to swap sims between phones?

I have the XR. If I get the SE for $10/ a month, will I be able to swap sims between the phones?

Questions

55

1

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Remove sim restrictions on my iphone

Hello, is there someone who knows the step by step or on what to do to remove sim restrictions on my iphone??? It was given to me and it was bought in America but I live here in the Philippines and wanted to use my GLOBE sim card here but i cannot use it because it was no supported

Questions

210

1

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Can I keep my unlimited iPhone data plan if I upgrade to a FamilyTalk plan?

Hello, I currently have a single-user plan for my iPhone that has grandfathered unlimited data. I plan to upgrade to the 4S, but am thinking about also keeping my old 4 on my account. I understand that my unlimited data plan will follow me to the 4S, but will I still be able to keep it if I add my o

Questions

46K

15

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Block WiFi use on a suspended line

Can I block Wi-Fi use on a suspended line or lock the phone so that the person cannot use it?

Questions

242

2

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Purchasing a European iPhone 14 Through AT&T Store in The United States

I want to purchase a iPhone 14 Pro with a physical SIM card tray, but I am in the United States, I also have AT&T Next Up and want to upgrade my old phone through that service.I could easily order an unlocked iPhone from Europe, but I would then lose my benefits of Next Up and have to pay for th

Questions

237

2

0

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iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

494

14

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Another order cancelled out of the blue

I placed an order last week for the iPhone 14 Pro Max 128GB and it went through and had me upload my ID so I did. It sat there pending shipment date with no issues. A couple of days ago I canceled it because it was the wrong storage, it was 256GB, so higher. I went in later that day after it reset m

Questions

309

1

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Upgrading to 4s from a Blackberry - Don't want to lose data plan

Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan.  However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option

Questions

2.3K

2

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Carrier settings update while traveling abroad

My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.

Questions

343

1

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Return period for shipped back returns

Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe

Questions

3.1K

9

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AT&T carrier setting 33.2 update on iPhone leads to constantly losing connection

After updating my iPhone 7 to the AT&T carrier setting 33.2, it constantly loses the connection and says "No service". Then it reconnects to "AT&T" and soon after loses it again. Does anybody have the same issue? What can I do, e.g. is there a way to reload the latest carrier settings assuming somet

Questions

1.5K

1

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Locked out by Apple ID, need to have it unlocked

Cannot remember the Apple ID or password to access the phone.

Questions

718

5

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Can I swap AT&T phone numbers between devices?

Hello, I have two iPhones on the AT&T next plan that I would like to pass down to my daughters.  I would like to purchase two new iPhones but I am wondering if I can swap my phone number from my older phone to my newer phone?

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25.4K

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