Someone was working on a fiber junction in back of my house. I suspect it was an ATT Technician but I didn't get outside in time to talk to him. He left the junction cover loose and not secure, with this black fiber cable loop sticking out. Who do I contact to have this fixed properly?

I live in South Carolina in Rural Area  there is ATT fiber around other streets but not  on the street I live on there's about 20/30 Houses that would like to get internet service and we are all trying to figure out how can we get this to happen for all of us The name of the two streets a

I moved to a new apartment last week. I ordered AT&T fiber because it said it was available at my address. A technician came to install the Wi-Fi modem, and it turns out that my apartment doesn't have the fiber connected to the fiber box; "literally, you can see the cables tied and disconnected

How do we get escalation with ATT Risk Management on a bad fiber box installation by ATT contractors? I have left voicemails as I have never been able to speak to a person when contacting them - we have received no contact from ATT on this.A tech came out June 13th 2023 and agreed that this needs t

I recently bought a house and was excited to get AT&T Fiber installed so I could host tailgates and move nights soon after moving in. The sales team was very helpful and got my account set up and installation scheduled in no time. However, the day before the installation, I got a call saying the

I want to enter the modem configuration options and the Device Access Code printed on the side of the modem doesn't work. Is this because my browser is blocking the 22 trackers on that page?  

I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav

How can I install SIM card if Iost a phone and got a new one but they say I need to get verification code and how can I get that code if the phone lost

At&t technicians came and cut out fiber optics line and they left without any notification. The  work is very unprofessional and horrible. This is not the way you would want your employees to represent your company. Wires all over the place, lack of communication and very poor quality of

We have AT&T DSL and want to switch to AT&T fiber. Can we keep our email addresses - and 19 YEARS of emails in our accounts - when we switch? Or are fiber accounts different than sbcglobal.net addresses, which is our address. Also, we have masked email addresses with prefixes - exampl

Hello. My family (myself, wife, and 2 kids) has recently moved into my parents house and they have AT&T internet service. It looks like the maximum speed they can get is 25 Mbps down and frankly it's terrible. We have 5-6 individuals that can be using the internet at one time and need an upgrade

Hi, I have two AT&T drop wires/lines running from utility poles to my house. One is an old POTS line that hasn't been used in 15+ years. The other is a fiber line, which I'm currently on hold with AT&T to cancel. I'd like to have both removed. Is there an option to create this type of ser

I have now tried three times to install the Nov. 2015 FOTA update, download of update goes fine (connected to WiFi as instructed). Installation is where I hit a snag, I attempted to install the update, installation gets to about 30% (the latter two times same spot [or so], the first I'm unsure as I

i verified eligibility and have my port # from verizon to port to my att & t account

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Just start AT&T internet service and technician installed BGW210-700 modem.I have two PC and one of PC is windows XP can not connect internet with Ethernet cable but the other PC windows 7 works .How can I connect XP PC for Internet.

Hello AT&T Forum Community, I have been dealing with a major issue the past few months and would like to share my story. I have been a happy AT&T Uverse customer since 2012, having internet and TV at 3 different residences with no issues. My experience at my current residence has been a nightmare. I

Does anyone know the direct phone number for device unlock department?

Hello, I live at [EDITED] Mountain Road in Farmington, Mo 63640. The previous address before building our new house was [EDITED] Hwy D, Farmington, Mo, 63640.  That was 7 years ago.   About 5 or 6 years ago, I came home from work and found 2 guys digging up my front yard.  I asked

I moved into a new build home in an established neighborhood. I've tried to call all the large internet service providers (including ATT) and my address does not show up on their system as available service. I'm sure this is only because this house is new and probably isn't updated into the system y