I am getting very disenchanted with U-Verse, it started the day it was installed, the tech used faceplate's and patch panels from other ISP I had leaving with the phone connection on one wall INTERNET on another wall and the TV line on a 3rd wall, there are wires all over my office.  He tore out my

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a tra

I just bought a house that is fully loaded with all of the Digital Life hardware. When the tech came out for "installation" he said I would need to buy all new Z-Wave hardware (switches, thermostat, locks & water senors) because AT&T didn't unpair the hardware from the old controller. Has anyone els

How do we order AT&T phone and internet service installation for a new neighborhood?

Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces

Hello, I live at [EDITED] Mountain Road in Farmington, Mo 63640. The previous address before building our new house was [EDITED] Hwy D, Farmington, Mo, 63640.  That was 7 years ago.   About 5 or 6 years ago, I came home from work and found 2 guys digging up my front yard.  I asked

Hello, I just bought a house that is in a new subdivision area, the existed neighborhood has AT&T as an ISP, I was wondering what should I do to request to extend the service to our area. 

I scheduled an appointment for fiber hook up today for my condo in an MDU and when the installer came he told me that fiber had been laid to the building but the units had not been hooked up yet. They installed fiber to the building about 4 years ago and I've been waiting to switch over since then.

I wonder why the ATT Fiber is not available in Windward southside.   I have talked to lots of my neighbors and we all want this service.  This time of working from home and doing everything on the internet is so much needed. It is also available in all the communities around us, includin

On Tuesday March 22 ATT came to bury the fiber in my yard.. The yard was trenched and then the installer had issues getting under the sidewalk. The installer left cones and said they would be back the next day to complete the process. On Thursday I saw the ATT truck collect the cones from my yard an

Since September, I have scheduled installation of the high-speed internet service to my U-verse subscription twice. Ifallibly, the installer comes and finds an obstacle to the installation - all the time its a neughbor that is not at home or something placed against a pole. End result, installer lea

I contacted ATT two weeks ago about moving in to a home and establishing service.  The technician who saw the report came to our home to make sure we had service and noticed that the line was cut and he ordered a repair two weeks later.  Yesterday was two weeks.  Tech #2 came yesterday morning and s

ATT isn't so interested in safety when it comes you. I had to beg, plead and basically threaten their bottom line before I could get them to come out and bury my internet line that was catching on every delivery truck that came into my driveway.  Today I noticed that they left a nightmare of m

I am attempting to install my new equipment (BGW210 Gateway) and have followed the instructions on the smart home management app. However, the broadband light blinks red during the activation and then the activation fails. The Power and PON lights on the at&t box are green, and the data li

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

Need to switch service to new phone

I need more than the 4 existing ethernet ports that are on the Pace 5268AC. Any problems adding a splitter to one of the ports?  Will I need to change any of the Pace's settings?  Thanks in advance.

We scheduled our installation several weeks before moving into our new home.  Day of we get a text saying the tech wouldn't make it and we need to call to reschedule.  We call in and they tell us they were over booked and the next available time is two weeks later!  This can't happen.  I work from h

Fiber optic is in my neighborhood, but not to 5-6 houses. How do I get it to my house and the other homes? We are so close the boxes. Thank you.