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Can't pick my premium channel

Upgraded my plan several months ago to include a premium channel, but every time I try choose HBO I can't get past the https://attwatchtv.com/verify page where I'm suppose to text a random word to 2884. I send the text and nothing ever happens. Tried calling support a few months ago, was on the phon

Questions

58

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0

Watch TV and HBO Go not working

I'm an unlimited Elite member and can't get Watch TV OR HBO go to login. Continue to get generic error messages about being unable to log me in at this time. VERY frustrating and no threads with solutions to be found.Anyone figure a way through this??- Jeff

Questions

70

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Just Like Everyone Else..."Expired" HBO Max Subscription through AT&T Message

It took almost a full year to get my subscription to work after signing up for AT&T wireless (12 months of paying for it without having access). I kept trying and kept getting responses that my plan (Unlimited Plus) didn't include it.  I would give up and then get an email every couple mon

Questions

311

6

Canceled account by global fraud management

I have been trying to reach out to someone in regards to my past due balance. When I tried to arrange something through chat, they arranged my payment for a date I didn’t request. My account was suspended. I thought all I had left to do was pay the past due balance since customer service couldn’t ge

Questions

32

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HBO Max Login not working

I've tried on several different devices (Pixel 6 phone, Amazon FireTV, Amazon Firestick, desktop computer) and I have been unsuccessful. I get HBOMax through my wireless plan (AT&T) and I have several devices that I am logged in to. However, any new logins I am attempting are resulting in the fo

Questions

62

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Why did my access to HBO Max stop out of nowhere?

I've always had unlimited service with access to HBO Max free until a couple months ago. It just suddenly stopped?

Questions

19

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HBO Max What happened to the restart button?

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

Questions

5.3K

2

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Unable to use HBO max

Hi, I have an AT&T Internet 1000 service that says HBO Max Included. However, when I try to use my AT&T credentials to sign in on HBOmax, it says it cannot verify my subscription. So do I have it or not? Thanks.

Questions

260

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Beyond Annoyed and Frustrated & Never More Convinced How Insignificant Customers Truly Are

On December 11... just last month, I went to the local AT&T store to add a new line to our account... this makes 10 lines now and for reference, I am not a small business... just a dad, looking after 9 other family members and making sure they can participate in this digital age we're living in

Questions

70

8

hbo max- can't verify subscription

I have tried creating a support ticket with HBO max support and AT&T with no luck, figured I would try this forum to see if anyone can help me. I currently have and have had for a few years AT&T unlimited Elite plan as well as enrolled as an AT&T signature program employee. I haven't

Questions

228

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(Solved) "It looks like your AT&T subscription does not include HBO Max" after getting text saying I have it.

So over the weekend, I got a text from AT&T that says the following..."AT&T FREE MSG: Great news! Your AT&T unlimited plan gives you access to HBO Max(TM) at no additional charge. To start streaming: Download the app here: att.com/download4iphone1. Open the app and click Already Subscribed? Sign in.

Questions

1.8K

2

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A Week of Trying to Sign-In to HBO Max

Greetings. It's Friday - my journey started Monday. My goal was simple - activate and enjoy HBO Max, which I am eligible for with my unlimited data plan. Here is a list of every single thing that has happened to me over the course of five days. Monday - three agents tried to assist. At first, many o

Questions

127

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collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

466

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HBO Max tile not available on Unlimited Elite plan

I switched from Verizon to AT&T in Nov 2021 and signed up for unlimited elite plan. I never got access to HBO Max and have patiently waited over 2 months calling AT&T customer service and digital assistance center 8 times.  They are not able to fix the problem.  They kept on telli

Questions

879

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HBO MAX For Life - and new phone plans

Hi There, I have been receiving emails about my phone plan going up by 6 bucks and coercing me to change plans to one of the newer unlimited ones ( I already have unlimited but I also have HBO for life). The new plans do not offer HBO for life - so why would I want to change my old unlimited choic

Questions

311

8

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Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

46

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HBO Max with Discovery Plus Bundle being offered to AT&T customers?

With the announcement of HBO Max and Discovery Plus merging, I am asking for some clarification. Currently AT&T offers HBO Max as a free bonus with some internet plans.  With this merge happening, how will that be handled?  While this new combo service be offered at no charge for thos

Questions

2.3K

2

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Free HBO?

How can I use the "FREE HBO" benefit without having directv. Can I just stream it from my phone somehow?

Questions

149

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With AT&T Unlimited Plus Can't Access HBO Benefit

I recently canceled my Uverse TV, but still have AT&T Unlimited Plus wireless. When I follow these instructions - clicking "I don't have TV with AT&T", - then "Let’s verify your number",- I get "Oh no! Looks like your plan isn’t eligible for the HBO benefit.&quo

Questions

119

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HBO GO Not Working

I try to login to my hbo go account and it gives me the error: FBTSML218E The specifications for the SAML2.AssertionConsumerService endpoint are not valid. Please email me at   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID n

Questions

491

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