Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (259)

Relevance
HBO Max can't verify sign-in even after clearing browser data

ATT internet fiber 1000 plan says I have HBO Max. I tried signing in by selecting provider ATT. After successful ATT sign-in, HBO Max site says it can't verify and it looks like I don't have HBO Max. Following ATT FAQ, tried clearing Edge browser data from all time. Re-attempted sign-in to HBO Max,

Questions

119

14

What is HBO on going compared to HBO regular subscription?

Is it only video on demand only? I don't see it explained anywhere or why it is charged less that full HBO. This is an option shown on the account page for adding Uverse TV services. I saw it when adding the HD tier recently.

Questions

374

4

0

0

HBO Go activation says my subscription does not include HBO

I have HBO as part of my Uverse TV package. When I try to activate HBOGo, I get the following error: It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error,

Questions

545

1

0

0

HBO Free Credit - Unlimited Plus Mobile Plan - AT&T U-verse

I've had the AT&T Unlimited Plus Mobile plan since April 2017.  I received the free HBO Credit on my AT&T U-Verse TV bill ever since.  In the middle of April of this year, HBO was turned off, unprompted.  I had to call AT&T and they told me there was some glitch in their system and they added it bac

Questions

214

0

0

0

Att customer service rep

I have been with ATT for years. During that tile I have spoken to countless representatives, supervisors, and managers. I was a little “tense” this morning when I called. To tell you the truth, I was going to cancel my service. Since November of 2021, I have been paying for services that I had not b

Questions

64

1

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

967

1

0

"We need to verify your subscription" for HBO Max

I get the message, "We need to verify your subscription.” And “Here are some things to try: Follow these detailed steps to confirm if your plan is eligible and take action to get HBO Max™. Explore the HBO Max™ sign-in FAQ"   I get this message when I try to watch HBO Max on my iPhone or on m

Questions

332

3

0

Care Code: 205.4

I am unable to login to my HBOMax account. I can log into AT&T. Then I click on the link to HBOMax. When I try to signin on the HBO Max site through the AT&T provider link, I get logged out of AT&T, then get the following message when I try to log back in: " Hmm… that isn’t the I

Questions

1.4K

4

0

HBOMAX Subscription cannot be verified

Is anyone else having a problem with HBOMAX? I have the Unlimited plan that has it included.  Has worked no problem up until about a few days ago.  Wondering if it's a just me thing or everyone.  Thanks

Questions

77

9

0

HBO Max

I have a Business Unlimited Elite plan. I was told that I would get HBO Max subscription with this plan.  I have tried repeatedly to log in to HBO Max using my AT&T log in data and I get a message saying that my subscription needs to be activated on the AT&T website.  I have looke

Questions

78

1

0

HBOMAX

Is anyone else having issue with HBOMAX having been cancelled from the AT&T elite unlimited wireless plan? It is still listed as a feature on that plan, and I don't recall ever having seen notification of a change in my plan, but customer service chatted me tonight (after about an hour and a hal

Questions

236

15

0

HBO Access

I received an email from AT&T, with my plan I have access to HBO. How? I dont have U-verse or Direct TV. I tried with AT&T and Direct TV and HBO customer services, nobody couldn't help me.

Questions

228

1

0

0

Activate HBO

I'm having issues activating HBO after upgrading my wireless service to the elite unlimited package that includes HBO. When I go to select my provider I select AT&T Wireless / Watch TV I get the error message: We’re having trouble verifying your access to HBO GO with your TV provider.Sorry, we can

Questions

198

3

Puk number changing

My passcodes n passwords to Apple ID n Emails changing on me a lot lately ever since I only one device and one account for so long. Usually my phones breaking I lose them and then I get locked out my emails and passwords but I noticed now I get locked out my phone my Apple 14 Pro Max. I remember bac

Questions

14

1

0

ATT Unlimited plus and HBO ?

I have ATT wireless unlimited plus and DIRECTV. I upgraded my wireless plan to unlimited plus a couple of days ago.Does HBO just appear on my TV or do I need to Subscribe then Activate? thanks Mike

Questions

29

0

0

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

64

1

0

HBOMax expired and plan changed

I had ATT Unlimited Elite which came with free HBOMax. However, it no longer works and when I log into HBOMax it says my subscription through ATT has expired. I know that ATT no longer offers their Unlimited Elite plan or any sort of free HBOMax with new wireless plans; however, I was told that I sh

Questions

102

2

0

I have premium plan but HBO Max is saying I can't make an account through ATT

I have ATT Plus plan and I just found out that you can get HBO Max through ATT without having to pay. However, I got an error message when I attempted to create an HBO Max account through the "subscribe through my TV provider" option. After signing in with my login information, I got an error messag

Questions

200

1

0

Monthly charges increased in error after automated plan change promised at no additional cost

On Tuesday, June 16, 2020, I received a text message from AT&T at 7535 stating: AT&T Free Msg: Great news! As a valued AT&T Signature customer, your plan has been upgraded to Unlimited Elite at no additional cost. Your new plan has free HBO Max, 30GB of mobile hotspot per line, HD stre

Questions

101

3

0

I can’t login to Max on iPad w/DIRECTV

I have Max thru DirecTTv and cannot log in on my IPad. I select Direct Tv and then it flips me to AT&T. No matter what login creds I use, it won’t log me in and I know they are correct . On my phone, no problem. What is the issue??

Questions

112

5

0

Not finding what you're looking for?