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Group Texts Failing

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Questions

 • Data & Messaging Features, Internet Tethering

43

4

Unable to complete the ZMODO security camera set-up due an error of "slow connection speed"

I am attempting to set up a zmodo "EZCam" in my office and am unable to complete the set-up due an error message on my smartphone which reads "Network is abnormal. Connection timed out. Internet connection speed is too slow." Has anyone else had this issue when setting up a security camera? Thanks

Questions

 • Other Phones & Devices

725

1

0

0

Some calls will not ring to my phone

Some people's calls (and voicemails) will not come through. Others are fine. I am missing a LOT of job opportunities (and other things) because of it. One would-be-employer, bless their heart, emailed me to tell me they went with a different candidate because I wasn't answering the phone or calling

Questions

 • Samsung

63

3

0

Calls on home phone bill but that number was never called

I have been receiving phone charges on my home phone bill for phone calls from an El Monte number. The charges range from $5 or higher and while AT&T support have removed the charges from my bill in the past, I still see this same phone number pop up on my bill from time to time. I do not recogn

Questions

 • AT&T Phone Account

100

4

0

Unlock Portal

I won brand new Galaxy S7 through a work promotion.  I have attempted to access the AT&T unlock portal  - https://www.att.com/deviceunlock/request/#/unlockstep1.   After entering the IMEI - I have been receiving the following message for days:  "We're sorry, but we're having technical difficulties w

Questions

 • Samsung

3.8K

6

0

0

I was promised a $200 reward card for starting service. I then entered the code on the reward site, and it states "reward disqualified".

Dear Wendy Swan,Congratulations! Your recent purchase of AT&T servicequalifies you for a AT&T Visa® Reward Card*.It’s easy and quick to claim your reward online.Just follow these steps: I did so, and the reward has been "disqualified" FOR NO REASON. I will PROMPTLY disconnect service as

Questions

 • AT&T Fiber Account

255

0

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

39

1

0

Check any phone service: AT&T, Sprint Verizon and you get ?

Getting 1.5 stars out of 5 However US Cellular is getting 2 out of 5 Someone must be doing something right therefore something to please someone and regardless of how many stars perhaps US Cellular is the most expensive. However something must be wrong to ever think AT&T is the best place after

Questions

 • Tones, Games, Videos, More...

71

2

0

Will Be Disconnecting Service Soon If No Resolution

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

Questions

 • Wireless Account

166

2

0

No Mobile Data Service

Hello, As of around 10:00 am, I have been receiving the following notification when trying to send a message:   "No mobile data service: Temporarily turned off by your carrier"   The service bill has been paid for and payment isn't due for another week. Who may I contact to rectify

Questions

 • Network Coverage

293

1

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

62

1

0

New, unused, boxed, Moto Z2 Force: "Your unlock request was denied because there's an unpaid balance linked to your device."

I aquired a new,unused, closed box Moto Z2 Force, and AT&T denied my request.

Questions

 • Other Phones & Devices

20

1

0

att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

 • Wireless Billing

60

3

SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

38

0

0

I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

 • Account Features

74

1

0

Phone unable to make outgoing calls.

Hey guys, I have an issue where my phone can't make outgoing calls. That means I can't make calls to the att phone support line. The physical att stores i've gone in to always tell me they can't do anything, and I have to call the tech support line, so I'm stuck. The att chatbot unfortunately does

Questions

 • Android

45

8

0

AT&T HAS BLOCKED MY BIZ PHONE LINE FROM SENDING OUR CUSTOMERS TEXT MESSAGES IF THEY ARE AN AT&T CUSTOMER

I am an AT&T customer and have been for years with multiple lines and a heavy monthly bill. I use a different online phone service for our company main phone line. We are a vacation rental company and we use texting quite a bit. Sometimes we send similar texts out when sending guests similar (ye

Questions

 • Network Coverage

17

0

0

Trade in issues

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

Questions

 • Apple

44

2

0

Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

Questions

 • Apple

19

1

0

Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

 • Wireless Account

45

0

0

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