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I need someone who has information to get this resolved TODAY to please offer assistance. It has been almost a full day since I sent the attached message to Support as instructed here in the tech docs I was led to after two days of pointless troubleshooting on my own since the support docs all say t
Questions
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Watching U-verse TV
I live at the end of your service area in Jewett Texas in the Robbins Community. To the south, east and west, Windstream is available, but right where I live it is AT&T. Windstream offers all of its customers internet service. While there is not monetary incentive for your to run high speed inter
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AT&T Internet Features
Hi, so I have an I like LG G8 and I'm currency in Ukraine one of my friends brought it from us and it is unlocked, Im currently using it on kievstar which is a SIM card operator in Ukraine,I reckon one of these ones that if we want to update it to the Android 10 it is rolling out I should use an AT&
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Phone & Device Upgrades
There is only two SD channels I watch the rest are HD channels. When I want to record something I have to be careful to select the HD version. Is there a way to show just HD channels when I select "More Showtimes" for a program. I have selected a program to record and the SD channel with that progra
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U-verse TV Equipment
Could anyone please help me. i have already added the port 80, 9000 and 1025 for dvr in motorola NVG589 router. when i try to see whether the ports which i have added is open or not and it shows your port 80, 9000 or 1025 is closed.
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AT&T Internet Features
Hello, My DVR is randomly deleting programs I've watched (and chosen NOT to delete) and programs I haven't watched yet. I counted up to 6 in the last 24 hours. I don't know why this is happening. Is there a solution to this?
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U-verse TV Equipment
Hello, I signed up for the internet services because there was a promo going on in my neighborhood, however I never received the reward even though it was promised when signing up. I contacted rewards and they said there was no reward. Not sure if it was just a blatant lie from AT&T or where to
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AT&T Fiber Account
I signed up for U-verse on Oct 28, 2015 and in that time my TV and sometimes Internet go out for about 3 minutes at a time in random intervals. Sometimes it happens once an hour, sometimes it happens once a day. When I lose TV and Internet, the service light on my Gateway goes off and then in about
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AT&T Internet Equipment
Weird thing that started today. I have two receivers on ethernet and one DVR also on ethernet and only one receiver will work. The other receiver and teh DVR give me a "Uverse is not available at this time. Please try again later" and the option to restart receiver. Of course when
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U-verse TV Equipment
My most recent problem is every tv show I watch has 1 minute sections missing from recordings (I think it might also be happening on live tv, but I watch live tv rarely so its hard to tell). It is happening anywhere from 1-10 times per hour, this is ridiculous. I'm not sure if this time it's
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U-verse TV Equipment
If I'm trying to record a show that has a 9:00p showing and a repeat at 11:00p, how can I get the DVR to create a series recording at the 11:00 time? I've tried selecting the 11:00 show and creating a series recording from it, but the DVR schedules the earlier show to record. I've got so much that r
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Watching U-verse TV
Basically, everything works great guring live tv viewing, but when I try and watch a recorded show from the DVR the picture will stop and stutter randomly. After searching the forum, the issue seems to be a common one and is very similar to this thread: http://forums.att.com/t5/Total-Home-DVR/DVR-st
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U-verse TV Equipment
Within the last week, our Uverse DVR has suddenly started deleting random recording. Date isn't a factor, Fullness of hard drive isn't a factor. Programs recorded months ago are there, but things recorded a few days ago are gone. Reading past forum entries I made sure no
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U-verse TV Equipment
We have only one television set; for 10+ years, we've had U-Verse TV. A couple of years ago, we were given a new Arris VIP 2250 DVR. The DVR is wired to our AT&T U-verse Pace 5268AC Gateway Router. We also have AT&T Fiber Internet, which is super fast. It’s our understanding On-Demand p
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Watching U-verse TV
This story is long and Iv'e told it about 7-8 times to 7-8 different AT&T "customer service" and "techs". It started back in May when my 1 year deal with U-Verse TV/Internet deal ran out. I called to cancel or get a new deal as my bill went sky-high. The rep got me a lower price for the same package
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U-verse TV Equipment
As of 3/12/20 the internet,TV was off due to an outage when we got home last night. We call ATT customer service 3/13/20 and explained what was going on. They did an trouble shooter to see will that help Nothing. Same thing all day toda. A young lady got in the phone stated someone will be out on Su
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AT&T Internet Equipment
I have had AT&T for years I pay them $300 a month or more any given month for 6 phone lines I recently got my son A new phone that just came out That he wanted I purchased the insurance like I do on all my phones and The same day it I got the phone it was stolen from a local Walmart Out of my car
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Wireless Account
Help. I'm still trying to give Uverse benefit of doubt but remain so frustrated at many things.Called Uverse support, no resolution.Chatted Uverse support, no resolution.Used Troubleshooting/Resolve app on DVR, no resolution.Read every article on ATT.com I could find, no resolution. I have 2 clock p
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U-verse TV Equipment
UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.
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