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Puerto Rico Phone Coverage

Hi! I am traveling to Puerto Rico in March and heard through my professor that AT&T doesn't cover there. How would I go about purchasing a week long plan to get phone coverage?

Questions

738

3

0

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Cellular Modem/Router for BGW210-700 Failover

This past weekend, my home network internet was down for 2 days because of an ATT outage. This was an extremely rare event, but it was very disruptive to my work.  What is more common, in my case, are power outages which, despite my backup batteries, take down by broadband connection. So, w

Questions

601

12

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NAD-3302 Error

Even though this question has been answered many times in multiple threads, I've tried everything to fix my problem, and nothing has been working. Almost every single day, maybe about 4 times a day (sometimes even as high as 20 times on a bad day), my internet suddenly stops throughout the entire h

Questions

250

17

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how would i know my number at which my phone is locked to ,

SO ,  i bought a iphone 13 , from At&t from my friends account . but i get only the iphone 13 , no any carrier or sim card ,   but it was locked to AT&T carrier only ,   i used it with my wifi , and moved to , Pakistan .  now i want to use it with other ca

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30

1

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Recieved "device does not work on our network" message on new device

Is this a problem? I got a Redmagic 9 Pro, and received the "Hi It's AT&T. The device you tried to activate does not work on our network. We're here to help." text on my new device. Is this device actually not supported, or was it some fluke. Is it only partially supported?

Questions

1.1K

27

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Setup Static IP

When I configure my Windows PC with one of the static IP's that I was given from ATT support it only is able to access some websites. Some websites that have login capabilities do not load.  Why would it allow me to just some websites?

Questions

27

2

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Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

241

3

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2.4MHz

I have a wireless device with a camera which demands 2.4MHz. How do I set my BGW320 router/modem to accomplish that?

Questions

38

5

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dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

Questions

60

5

0

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Who should I contact about service in a specific location?

My wife and I have a small business and do a lot of local events. We were at an event this weekend and had no network connection.  My Apple 11 Pro said that I had 5g with two bars, but I could not access the internet at all.  I restarted my phone multiple times as well as turning off wifi

Questions

56

2

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Fiber installation

I was able to order and schedule fiber internet installation and the day of the installation I was told there's no connection for my neighborhood. Why would you allow customers to order a service you can't provide? I've now had to order internet from a different provider and quite honestly thinking

Questions

35

1

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Internet outage

2nd internet outage this month. Last one lasted from 8pm to next day 4pm. I work from home and don't have cable TV. I pay $80 per month only for internet. I didn't have any outages like this with Spectrum. Do better At&t. This makes me consider switching back.

Questions

79

4

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new modem router compatibility

hello, Im trying to look into a new modem router as I've experienced horrible connection issues for the past few years. I currently own the ATT Uverse 5268AC modem router. Ive had this modem router since 2016 and im finally deciding to pull the trigger and attempt to get a upgrade! The issues with m

Questions

602

6

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Random Wifi Loss Gateway is Old

I randomly lose wifi on random devices. Sometimes all devices loose connection, sometimes some can connect but not others. ATT self help recommends making sure my equipment is the most current. The only thing older is the gateway. I am 99% sure the gateway is the issue, but can find no information o

Questions

51

4

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Coaxial connection from ONT to router

Does AT&T have an ONT with coax out to the router. My home has coax cabling from where the ONT should be to where the router has to be (from where there's wired ethernet to other rooms). Using the "regular" ethernet out ONT means I'd have to run a Cat6 cable from the ONT to the router, which wou

Questions

185

6

0

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2 routers (1 for adults, 1 for the kids)

I want the kids to have a their own dedicated router. Do I need to install a 2nd 'line' or can you hook-up a 2nd router to the incoming fiber line?

Questions

1.3K

9

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Getting 192... Address in IP Passthrough

Can anyone tell me why I am getting a 192.168.1. address on my WAN connection when using IP Passthrough? I have read many questions and answers on this forum and the AT&T tech responses always say that we should get a Public address on the WAN port of my router. I know that the 192... subnet i

Questions

247

6

0

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I cannot login to att.com. from my home location. I can when away from home.

When trying to loginto my att.com account at home, I receive this error message " This site can’t be reached oidc.idp.clogin.att.com took too long to respond.".  I also cannot login via my mobile phone, laptop  or use the Smart home App on my phone.  I HAVE CLEARED MY CACHE an

Questions

155

8

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Separate 2.4ghz network for older equipment

So I went through the process to change my guest network which is 2.4 ghz name and password then enabled it. My older Tivo still unable to connect. The Tivo had no issues connecting to my past xfinity service which didn't need to have separate names and passwords. Do you have any other suggestions?

Questions

81

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Closed

Why is fiber not available at my address?

For whatever reason my house is in a deadzone of exactly one house. My neighbors to the north, south, east, and west of me all have fiber available.  This isn't a house in the middle of rural farmland, I live in a city and my neighbors are right there, (except for the one south of us, they're

Questions

213

13

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