On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

Where can I file a claim against roadside assistance? I had a flat tire several weeks ago that was $32.00 to get serviced by AT&T roadside assistance. I already had an, albeit old, tire that could be put on the car and then replaced several days later when I got paid. I just needed someone to re

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t

I signed up with ATT on Wed and was told that I could get the IPhone 15 for “free”. I had to sign up for a three year contract and trade in my IPhone 12. I thought it was a good deal so agreed. I switched providers to ATT and activated my IPhone 12 to ATT. The rep said I had to wait until the next

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

I have a Samsung Galaxy s21 that is with AT&T The phone is paid for and is eligible to be unlocked. AT&T sent me the unlock code which says invalid and after five unlock attempts with an AT&T person the phone now says too many attempts and is locked to AT&T. I switched carriers 9 da

I'm on a shot vacation and outside US. I have selected ATT international roaming and now spending daily 3-4 hours trying to fix the phone connection. Tried to sort out by chatting with ATT agents and the agent left the chat while in conversation. Pasting the transcript here.  [Camilo] :

i traded in two verizon iphones for a trade in promotion in early 2021. I haven't gotten credit for them... just charged the full rate of $2,000 for both att iphones. i've emailed plenty of people and been bounced around. i've also had my fair share of hour long wait times on phone calls that pro

SO TIRED of calling AT&T and 3 out of 4 times getting someone obviously not trained for that department, or so ''outsourced' that they very literally do not understand what I am asking asking because they barely understand or speak English. HOW do I get someone COMPETENT to help!?This last cal

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

My 85 year old father visited a retail store a few weeks ago and asked for a phone for himself and my 84 year old mother along with a simple plan. He later told me he was getting two phones and service.  I asked him where are the phones?  He said he was told he would have to wait until th

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

All I want is my old phone number back. I ported it off my parent's account years ago, it was released back to ATT a few months ago. My parents still use ATT. I bought a prepaid account solely to get this number back and transfer it off because I can't stand this company. I've been transferred a

I've been using the $50 plan for several years.  I can't find any solid date for when you stopped offering this plan, but I do know that AT&T deliberately withheld this information from me.  When I created my account and chose my plan, the 30 and 40 dollar plans did not exist, at least not even remo

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Has anyone had any success getting any help from ATT when you are out of the country and don't know your passcode? I have spoken to several reps in the past 4-5 days and even filed a BBB complaint. This is crazy that there is no other way to verify my identity and the company seems ambivalent at bes

I am no longer an ATT customer, having just moved all of my phones to Xfinity. However, I have an iPhone Xs which hasn't been tied to any active phone number for maybe 8 months; it is currently locked to ATT. I am trying to get it unlocked so I can use it with my new carrier and replace a phone whic