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ATT Canceled my Internet without my knowledge

On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

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File a claim against AT&T roadside assistance

Where can I file a claim against roadside assistance? I had a flat tire several weeks ago that was $32.00 to get serviced by AT&T roadside assistance. I already had an, albeit old, tire that could be put on the car and then replaced several days later when I got paid. I just needed someone to re

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I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

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Being charged $99 tech visit fee because a tree fell on the fiber line due to a storm. I need to dispute this fee.

There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t

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ATT won’t honor IPhone 15 promo

I signed up with ATT on Wed and was told that I could get the IPhone 15 for “free”. I had to sign up for a three year contract and trade in my IPhone 12. I thought it was a good deal so agreed. I switched providers to ATT and activated my IPhone 12 to ATT. The rep said I had to wait until the next

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So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

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Unlock Phone

I have a Samsung Galaxy s21 that is with AT&T The phone is paid for and is eligible to be unlocked. AT&T sent me the unlock code which says invalid and after five unlock attempts with an AT&T person the phone now says too many attempts and is locked to AT&T. I switched carriers 9 da

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DO NOT take ATT international roaming - not reliable

I'm on a shot vacation and outside US. I have selected ATT international roaming and now spending daily 3-4 hours trying to fix the phone connection. Tried to sort out by chatting with ATT agents and the agent left the chat while in conversation. Pasting the transcript here.  [Camilo] :

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Very Frustrated ... I need to go higher up the ATT food chain.. how??

i traded in two verizon iphones for a trade in promotion in early 2021. I haven't gotten credit for them... just charged the full rate of $2,000 for both att iphones. i've emailed plenty of people and been bounced around. i've also had my fair share of hour long wait times on phone calls that pro

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How do we reach someone adequately trained to actually HELP us at Customer Support??

SO TIRED of calling AT&T and 3 out of 4 times getting someone obviously not trained for that department, or so ''outsourced' that they very literally do not understand what I am asking asking because they barely understand or speak English. HOW do I get someone COMPETENT to help!?This last cal

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No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

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How do I make a complaint about an AT&T retail store employee and the store manager

My 85 year old father visited a retail store a few weeks ago and asked for a phone for himself and my 84 year old mother along with a simple plan. He later told me he was getting two phones and service.  I asked him where are the phones?  He said he was told he would have to wait until th

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At&t rep lied about 25% off my phone plan during sign up.

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

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Get old phone number back

All I want is my old phone number back. I ported it off my parent's account years ago, it was released back to ATT a few months ago. My parents still use ATT. I bought a prepaid account solely to get this number back and transfer it off because I can't stand this company. I've been transferred a

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When did the $50/8GB prepaid plan go away? How does one justify not informing paying customers they are overpaying just to get less???

I've been using the $50 plan for several years.  I can't find any solid date for when you stopped offering this plan, but I do know that AT&T deliberately withheld this information from me.  When I created my account and chose my plan, the 30 and 40 dollar plans did not exist, at least not even remo

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Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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Unable to reset pass code, unable to cancel service, been a customer since 1998

Has anyone had any success getting any help from ATT when you are out of the country and don't know your passcode? I have spoken to several reps in the past 4-5 days and even filed a BBB complaint. This is crazy that there is no other way to verify my identity and the company seems ambivalent at bes

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ATT Continues to Refuse to Unlock iPhone Xs

I am no longer an ATT customer, having just moved all of my phones to Xfinity. However, I have an iPhone Xs which hasn't been tied to any active phone number for maybe 8 months; it is currently locked to ATT. I am trying to get it unlocked so I can use it with my new carrier and replace a phone whic

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