when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication erroraccess_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with

I am trying to access my email online at currently.com. I get a screen asking me to verify my cell phone number. If i had a cell phone att would have it. I have no need for a cell phone. I want to check my email online. I know my username and password.  that is all that should be needed to che

The ATT chat representative said that he works for another company hired by ATT and that he does not think that ATT has information on the net where a proposed new customer can compare the prices and services offered in its various plans. So he says the only way to try to get that information is

We just moved into a new house 2 weeks ago the last house built on my side on the street. A corner lot to be exact the road it a T and on the other side of that street houses were already built mine was the last 1 on that side of the street. My neighbor has a fiber box and I don’t. I’m the very last

I recently had a cellphone I ordered from AT&T delivered by Enjoy. I feel the need to provide feedback on the service. The positive: The employee was very friendly and pleasant. The negatives:  The employee changed my plan without my permission (from AT&T Unlimited Elit

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Lakevillee, MN I went into this location 2 weeks ago to add a line and a phone for my mom. Ended up upgrading my phone as well. The rep said I’d get $1000 trade in so my new phone would be free. He said I could bring the old phone in within 30 days after I set up the

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

Hello everyone, Back in April we traded in a Samsung at our local ATT store, and there was a first responders promo going on. Due to my hearing disability the promo was outlined in writing which I kept. Since that time, the accounts have not once been correct after untold hours on the phone with

About a month ago, my internet began intermittently going on and off every 3-5 days. Down times have ranged from a couple hours all the way up to 4 days. Right now I am on about my 4th straight day without internet. I have put out upwards of 10 service calls and my issue still isn't resolved. The

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Hello! Does anyone know if AT&T has people going door to door telling people their fiber has been updated and they should switch their box off and on to get faster service? We had 2 guys in our neighborhood yesterday knocking on doors . They did not look professional, had no business card, no AT

Or having U-verse for five days, we have received the worst customer service imaginable. The modem crashed within five days of being set up, called customer service, reached tech-support, they indicated they could put a service note in when I would be home, that did not happen. Spoke to a manager an

I need help. Who can I talk to? I went to ATT in May. Got a new phone and a chromebook on promotion. After a month, I called ATT store and asked why my chromebook promotion was not taking effect. The kid that sold it to me said it takes a few months. So the third month, I called again to discuss my

I've just spent 2 hours on hold waiting to talk to someone at AT&T and finally hung up. Ridiculous!!! We lost a phone in March of last year and I'm now seeing that they have been charging me service for the old number as well as the new number since then. I need AT&T to reach out to me to co

I've been a loyal ATT customer for over 23 years and in that time span brought over many family members and friends over to the organization. I recently experienced malicious deception from one of your chat agents in order to get me to convert to a new phone plan. Multiple times the agent st

I have tried to sign in to this from day one and haven’t ever been able too…