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when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication erroraccess_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with
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AT&T Internet Plans
I am trying to access my email online at currently.com. I get a screen asking me to verify my cell phone number. If i had a cell phone att would have it. I have no need for a cell phone. I want to check my email online. I know my username and password. that is all that should be needed to che
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AT&T Mail Login & Security
The ATT chat representative said that he works for another company hired by ATT and that he does not think that ATT has information on the net where a proposed new customer can compare the prices and services offered in its various plans. So he says the only way to try to get that information is
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AT&T Phone Account
We just moved into a new house 2 weeks ago the last house built on my side on the street. A corner lot to be exact the road it a T and on the other side of that street houses were already built mine was the last 1 on that side of the street. My neighbor has a fiber box and I don’t. I’m the very last
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AT&T Fiber Installation
I recently had a cellphone I ordered from AT&T delivered by Enjoy. I feel the need to provide feedback on the service. The positive: The employee was very friendly and pleasant. The negatives: The employee changed my plan without my permission (from AT&T Unlimited Elit
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Phone & Device Upgrades
This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&
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Wireless Billing
Lakevillee, MN I went into this location 2 weeks ago to add a line and a phone for my mom. Ended up upgrading my phone as well. The rep said I’d get $1000 trade in so my new phone would be free. He said I could bring the old phone in within 30 days after I set up the
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Wireless Account
I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t
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Wireless Billing
Hello everyone, Back in April we traded in a Samsung at our local ATT store, and there was a first responders promo going on. Due to my hearing disability the promo was outlined in writing which I kept. Since that time, the accounts have not once been correct after untold hours on the phone with
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Wireless Billing
About a month ago, my internet began intermittently going on and off every 3-5 days. Down times have ranged from a couple hours all the way up to 4 days. Right now I am on about my 4th straight day without internet. I have put out upwards of 10 service calls and my issue still isn't resolved. The
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AT&T Fiber Equipment
I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa
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AT&T Fiber Account
This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati
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AT&T Fiber Account
I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT. I was advised to place 2 separate orders by t
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Wireless Account
Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do
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AT&T Internet Account
Hello! Does anyone know if AT&T has people going door to door telling people their fiber has been updated and they should switch their box off and on to get faster service? We had 2 guys in our neighborhood yesterday knocking on doors . They did not look professional, had no business card, no AT
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AT&T Fiber Account
Or having U-verse for five days, we have received the worst customer service imaginable. The modem crashed within five days of being set up, called customer service, reached tech-support, they indicated they could put a service note in when I would be home, that did not happen. Spoke to a manager an
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U-verse TV Account
I need help. Who can I talk to? I went to ATT in May. Got a new phone and a chromebook on promotion. After a month, I called ATT store and asked why my chromebook promotion was not taking effect. The kid that sold it to me said it takes a few months. So the third month, I called again to discuss my
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Community lounge
I've just spent 2 hours on hold waiting to talk to someone at AT&T and finally hung up. Ridiculous!!! We lost a phone in March of last year and I'm now seeing that they have been charging me service for the old number as well as the new number since then. I need AT&T to reach out to me to co
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Wireless Billing
I've been a loyal ATT customer for over 23 years and in that time span brought over many family members and friends over to the organization. I recently experienced malicious deception from one of your chat agents in order to get me to convert to a new phone plan. Multiple times the agent st
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Wireless Account
I have tried to sign in to this from day one and haven’t ever been able too…
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AT&T Internet Equipment