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Haven’t had cell service for two days

My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area.  But I have talked to multiple customers and they have been without service as well. Not su

Questions

 • Network Coverage

113

1

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How do I get a phone number to talk to a customer rep

How do I get a phone number to talk to a customer rep

Questions

 • AT&T Phone Account

204

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Outdoor cable burial

AT&T installed new cables to me & my neighbor about 4 weeks ago, both cables left above ground.At some point since then my neighbour’s cable was buried,mine was not despite the fact they are a few feet apart. MyAtt&t website really does not offer any way to address this kind of issue.

Questions

 • AT&T Internet Equipment

51

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Low income internet and landline

Hello can anyone point me in the direction of how to change my internet basic 5mbps to low income and add a landline also low income.? I am a new customer and I was unaware of this option until after activation my wife informed me

Questions

 • AT&T Internet Account

669

8

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Swap SIM Cards from ATT iPhone XR to ATT iPhone 11

My wife and I currently have two iPhone XRs on ATT. I'm getting two new iPhone 11s, and porting my son and daughter's phone numbers over to ATT from Verizon. My wife and I will take the new 11 iphones and give the older XR iphones to our kids. What is the best way to swap SIM cards to make this tran

Questions

 • Apple

341

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0

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Charging despite not using account while abroad

I am an international student who studies in the US. In January after I had been at home (in the UK) for Christmas break, I discovered I had a $173 bill to pay for December and January and additional fees to reactivate my card, since I had not used it for around a month. Now, I am back at home due t

Questions

 • Wireless Billing

286

1

0

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I cant find away to put the AT&T carrier billing back on Google play store

Hi my name is Shantelle Gibson and yesterday I had the perched blockers off my phone whenever I went to try to make a purchase on my game it wouldn't let me so I called AT&T back they said if I enabled the AT&T carrier billing the it would work but it made the AT&T carrier billing disapp

Questions

 • Account Features

33

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0

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Phone Trade In

Ok, so I’m leaving my current Sprint plan with my iPhone XS Max and coming to AT&T. I decided to upgrade and use my XS Max as trade in credit to the upcoming 12 Pro Max. Reading through the details since I did this all online, they'll send me the 12 Pro Max on November 13th via mail and inside t

Questions

 • Apple

670

10

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change to auto pay

If I have balance left such as $75 and I change from $.25 pay per use to $50 autopay monthly plan, it will deduct next payment from the balance $75 or from my debit card. How to tell ATT to deduct first from my balance until $0?

Questions

 • Account & Usage

55

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Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

199

2

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how to schedule tech appointment

replace wi-fi

Questions

 • U-verse TV Account

461

0

0

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PREPAID TO POSTPAID

I would like to change from At&t prepaid to postpaid. I currently have the $65 unlimited prepaid plan with auto pay.  What do I need to do to change?

Questions

 • Wireless Account

288

1

0

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What steps to take when upgrading your phone

I recently purchased a new phone and want to continue my prepaid usage. What steps do I need to take? I dont want to change phone numbers, is it as simple as just taking my SIM from my old phone and putting it in the new one?

Questions

 • More AT&T PREPAID Discussions

48

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

 • Wireless Billing

499

12

0

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network unlock code

I need to use a different sim card for data because i am in a different country and it keeps asking me for a network unlock code

Questions

 • Account Features

760

4

0

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Message 6 when calling one number from one location, but call goes through elsewhere.

Last week I started getting the "call cannot be completed" message when calling my mother's cell phone. I've called for years without this issue and calling using other methods such as Skype, etc. work fine. I thought she may have my number blocked but when I am on the road or in another location th

Questions

 • Android

111

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I bought a go phone can i use it with my contract SIM

Is it possible to use a contract phone with a prepaid AT&T go phone I have the go phone can i just use my contract SIM with it

Questions

 • More AT&T PREPAID Discussions

72

1

0

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I can just put my old sim card in my new phone?

Buying a new phone, but wondering if I can just put my old sim card in my new phone and go from there

Questions

 • Other Phones & Devices

107

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CAN I HAVE A ROUTER BETWEEN MY GATEWAN AND MY DVR ?

I want to use a router between my DVR and my GATEWAY - I want to be able share a LAN to the DVR and a LAN to the SMART TV to be wired instead of wireless. I.e., I want to hard wire my GATEWAY to my ROUTER then hard wire to DVR and separately to SMART TV (no wireless traffic) Thanks

Questions

 • U-verse TV Equipment

90

4

0

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Multiple spam texts a day

I have been receiving spam texts for two weeks. I get put into a group of 20 people, usually all with the same first 3 numbers of my number. The sender is always an email. The text the sender sends is a link. The link ends in .club. No one in the group responds. I just ignore it but they keep coming

Questions

 • Apple

347

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