I purchased 2 iPhone 14’s on the promotion $10.99 per month each just over a week ago. I received them 7 days ago. 4 days after I received them, a new promotion comes out with the same iPhone for $5.00 per month. Can I get this deal?  In chat and talking to a representative I am told no. There is no

Hello, I have ATT connection with unlimited plan with Canada & Mexio roaming included. For job, I will be moving to Canada temporarily maybe 8-12 months. I have an unlimited plan, so I would like to know if I cN keep my ATT connectionfor that duration or ATT will terminate my connection due to

Horrible service. The workers are even more worse. The fees don’t stop, you’ll get charged twice in a month. Oh, please don’t try to leave them not only are they sorry at their job, they’ll charge you too. They don’t know what they doing it’s just so confusing please for your mental health go somewh

Was told by one of your representatives my bill would be 135.98 plus taxes, now my first bill is showing it will be 195.98. Spoke with 5 people today for a total of 1 1/2 hours on the phone and was to the point of sending my phones back when she discovered I wasn’t receiving the home internet and wi

What happens if I cancel or want to paid off the new device. Do I get back my old phone? Do you keep it and I lose it?

I made my payment online ( via my checking account). I was just hit and my funds are below the limit. My AT&T payment is caught in the system as possible return. Since it is in the "limbo stage" the system may return it. My bank said if it comes back, we should be able to catch and allow it to p

Starting September 2023 my first reposonder discount changed. I was getting 25% off the $50 per line and then 25% off that. that’s now changed and I’m only getting the 25% off $50 per line.  what happened. ? Nothing was communicated. 

Hello, I recently switched from Verizon to AT&T. When I switched over, I specifically asked if there would be any fees from Verizon as I did not want to switch if I was going to get a big bill.  The salesperson assured me that AT&T would take care of everything as long as I sent my

I applied for an att phone, I got denied due to my credit. Am I able to bring my own device and then upgrade if I'm on time with payments?

Good morning, how can I change my passcode? I don’t even remember setting one up in the first place ? I don't even have a social security number to change my passcode. Now how can I change it. If I call customer service they are telling they can't help me in this and telling to go to store at store

Hi! I recently ported two lines in from another carrier and one was a phone trade. I was sent a trade in kit, but the only shipping label received was the one below to Pitney Bowes. Is this the label I use to send my trade or should I have received another label? Wasn't sure if this one was for ret

Yes, I know it is ultimately my fault for not noticing the expiration date. Now that that's out of the way, its a ridiculously absurd policy. I was holding on to it for when I needed it, not realizing that it would expire.  I've been told that there's nothing that can be done and it can't b

@ATTMobilityCare , Hi, i paid off a phone and it now is ready for unlocking. But when I tried to unlock, after I provide the imei number I get an error saying: website is experiencing technical difficulties. This has been a persistent issue for over one day. Please advise.

Hi - I'm a New York customer who has moved oversees. I am trying to cancel my line as I no longer need it. I cannot access my online account: 1. I can't receive SMS any more 2. My email on file (a yahoo email) is not receiving the reset passcode. I don't know why. I cannot show up in person. My p

2 weeks ago my phone number was fraudulently stolen. I went straight into an AT&T Corporate Store.  They were able to locate the number and said they could get it back but it would take up to 5 days.  I have heard nothing since.  I have made countless calls and been into the Corp

My iphone 11 was stolen 3 weeks ago. I went to the AT&T store in the New Orleans CBD and explained what had happened. The employee looked up my account and told me that a replacement would be  covered by my insurance. I’m poor. I gushed gratitude. I expressed that I wouldn’t have been able to afford

1- my plan is set up for autopay. No big deal, I don’t have to worry about it. I log onto my ATT account this morning for the first time in 22 months and am surprised by a couple of charges. Apparently when you chose to pay $8.99 for insurance which is what ATT advertises. They will also charge you

How do I fix this error? BUSINESS_SMB_SOC_CODE_MISSING

First of all, I have 3 tablet plans. None of which can receive SMS (I do not have voice service with at&t). For three weeks now, I've been trying to obtain a SIM/eSIM for an iPad mini 6 (2021) I received as replacement for one that malfunctioned through AppleCare+. It has been a nightmare from t

I suddenly have 3k texts and about 200 call forwarding things on my bill from the same number. Call forwarding is turned off. And suddenly my wife who always used more data etc is now down to just 2-300 texts and had 14-15gb of data used down to like 3gb. What’s going on