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buying phone online

I am looking to purchase a new prepaid phone. When I went to an ATand T store I was told they didn't have anything under $200.  I am happy to buy something online, but can I bring it to that store and they can set it up for me?

Questions

 • More AT&T PREPAID Discussions

127

2

0

AT&T Software Update for Android, without WiFi?

Can anyone let me know how I go about updating my Android AT&T software without using WiFi?

Questions

 • Android

26.1K

43

Wrong plan in account: 8GB instead of 16GB $300/year prepaid plan -- Now I can't get status on my case number!

For the time being we will ignore the HOURS over DAYS of calls, chats, and visits to the local AT&T store to get my service ported... I signed up, on line, to have my phone number ported from Red Pocket to AT&T (in part due to the service benefits I had heard about...hah!) After many hou

Questions

 • Plans & Features

169

15

Service Quality Issues on 5Ge

I have been on AT&T for a little over a year. My device is an LG Velvet (AT&T). I have had consistent issues with the service - but only when I'm connected to 5Ge. I understand it's just AT&T's marketing term for their advanced LTE, but it seems that there is a measurable difference. I'v

Questions

 • Network Coverage

22

2

0

Why is my service suddenly terrible?

In the last month, my service, as well as my family and friends has gone down hill. No signal in an area where we used to have great service.  Yes, we have run diagnostics, everything as far as the phone is fine.  What's going on? 

Questions

 • Network Coverage

7.2K

35

Accepted Solution

Official Solution

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does

Questions

 • Android

7.9K

414

Prepaid Hotspot

I think that is pretty crappy that your company is still advertising the$55.00/100gb prepaid option as your on hold waiting for a rep and also at walmart when you buy a refill card that specifically says$55.00/100gb of prepaid Hotspot data, but yet they won't honor it! Nor will they try to make it r

Questions

 • Plans & Features

12

0

0

No internet/data even after factory reset and new SIM cards - PLEASE HELP

Unlocked less than year old iPhone 13, went abroad in May and was using foreign SIMs with no issues. August 5th, return to the US and put in my original SIM card, since then my phone has 2 bars and says 5G, but I cannot access any internet/use iMessage unless connected to WiFi. I can receive phone c

Questions

 • Network Coverage

15

1

0

Sending SMS messages from iPhone to Android users over wifi

My phone works great on wifi for calling and texting fellow iPhone users, but it won't stay connected to Android users and I can't send SMS texts to these Android users via wifi. Is this a setting issue or a feature shortcoming?

Questions

 • Data & Messaging Features, Internet Tethering

26

7

0

Wireless service cancelled as fraud activity

Wireless service cancelled as fraud activity. When contacted fraud management though form submission, as a reply they say account was created without my authorization. I’m trying to get back to fraud management team which only reaches to voice answering machine and no human handles it. Hours do I co

Questions

 • Wireless Account

27

2

0

Blocking spam calls when real source number isn't displayed on caller ID

I'm getting numerous spam calls from the same number every day on my AT&T Prepaid flip-phone. At least, it appears as the same number when I check my usage online. When I view the number with caller ID on my phone, it displays with my own area code and prefix, but the last four digits vary every

Questions

 • Account & Usage

32

6

0

Phone has bars but no service or Internet

My phone's has bars but no service or Internet, it worked for a small amount of time yesterday now today nothing at all.

Questions

 • Data & Messaging Features, Internet Tethering

11

1

0

Cell plan in Dominican republic

I am in the Dominican Republic and have chosen to decline the option for 10 dollars a day for unlimited service as I have wifi 24/7 at my resort. Well I just found out my data is still going through even tho I turned off my cellular plan in the option of my iPhone. I am wondering if I am going to be

Questions

 • Apple

24

2

0

Bluetooth

Got new replacement iphone 13 and it will only connect to my apple watch but no other bluetooth devices

Questions

 • Apple

33

6

0

How do I generate a Master Code Key for Samsung Galaxy S9

I need an MCK, which is a Master Code Key. My Samsung Galaxy S9, which i bought from AT&T, is locked. I tried to unlock it to switch carriers and the unlock key, which I got from AT&T,  did not work. Now my phone is locked and the message I get is "Enter MCK". I called AT&T 4 times

Questions

 • Samsung

385

6

0

Software update

I did a software update on 08/10 and since then I get a "no SIM card installed" message. I never had that problem until after the update. I have a Galaxy Note 20 Ulttra 5G.

Questions

 • Samsung

20

1

0

High Mobile Data Usage

I've been nearing my data limit for the month (4GB) over the last 3-4 days. AT&T sends me a text every morning that I am anywhere from 500-800MB of usage closer to, and then beyond, my limit. Both my phone data usage menu and AT&T's data usage logs do not show anything more than 200MB of dat

Questions

 • Wireless Billing

13

1

0

AT&T Cell coverage in West Yarmouth MA doesn't work

I have had At&T service for over 5 years. I have a home in west Yarmouth MA, Since July we have had almost no service in that area. Calls cut off. Incoming going straight to voice mail and no message. I am ready to change service if I can't find solution. I have been unable to speak to anyone a

Questions

 • Wireless Billing

14

1

0

Photos disappeared from text messages

In my text messages, the photos from messages over about a month old have disappeared but are replaced by the grey box below. If I click on the grey box, it changes to an exclamation mark.  This started happening a few days ago.  I have tried clearing the cache and freeing some memory.&nb

Questions

 • Data & Messaging Features, Internet Tethering

37

9

0

increase of bill without any reason

I have been an ATT customer for 20 years. Last month, because I was reciving too many junk adversting calls/texts, I requested for a number change and I got it . They said that change service was a free service. A few days later, ATT increased my bill from $136 (regularly) to $156 without any reaso

Questions

 • Wireless Billing

19

2

0

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