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Restart canceled service - Deposit required

I was told I could restart service by one of your customer service guys after he helped with an outstanding bill. I paid it in full and now they tell me to start back I have to pay a 450 dollar deposit. This is ridiculous. If I had been told that before I paid I would have not wasted my time.

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2.4K

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a technician will be taking a look at my Arris modem/router NVG 589 tomorrow and if it needs replacemnt

The modem/router is not 100% anymore and as a result I'm losing internet connectivity.  Comes and goes.  My fear is that it will be replaced and, of course, I will be stuck with monthly payment for the fix.  More like a monthly rental fee on the replacement. I don't want to have to

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309

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Can you change print size and position of closed captioning?

Can you change print size and position of closed captioning?

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1.7K

3

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5031 and DMZPlus

Just a quick note to anyone else trying to use the DMZPlus feature in the 5031NV RG.  The feature apparently interferes with VOIP connections.Symptoms were that I could place a call, but couldn't hear anything most of the time.  Some numbers (consistently) worked fine, most didn't.  In at least some

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2.6K

10

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AT&T Uverse TV & Internet Devices (Equipment Return Address)

Greetings, I cancelled my Uverse TV & internet service today and never received the email instructions (UPS label) for returning the equipment. Does anyone know what the equipment return address would be for Asheville NC 28801?

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1.3K

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Receiver box

We're removing one of our TVs and need to send the receiver box back. Do we need inform att that we're returning it or just send it by ups?

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108

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Acquired Peacock today.... all was well for 2 hours, than lost volume ... can't get it back

I acquired the Peacock app on my Samsung smart TV. I was watching a football game for 2 hours and all was well.   Then, no sound.  As I changed to other programs on Peacock, I continued to have no sound.   But when I changed to different streaming services (e.g., Netflix),

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1.5K

4

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Getting "BAD REQUEST" whenever I try to download Voicemail from ATT Server

A little more than 2 weeks ago I was able to download all my Voicemail messages to my hard drive. Now every time I try to download Voicemail messages I get a "BAD REQUEST" answer from ATT Server. At first I used to get the error Pop-Up messaga that "ATT IS HAVING TECHNICAL DIFFICULTIES. TRY AGAIN

Questions

1.1K

55

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AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

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7K

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$15 AT&TConnectDallas charge?

Why do I have a credit card debit from AT&TConnectDallas for $15?  Does AT&T now charge for chatting with a representative?   I chatted to confirm receipt of my Uverse receiver and went round and round with the agent.  He could not answer a simple question.  Did AT&T get it from UPS and will my $8 m

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2.2K

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I found old receivers in a box from when I moved several years ago

clearly - I wont get any money back - so can I just pitch them?

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1.5K

6

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Widespread UverseTV outage information

There is a widespread UverseTV outage reported HERE, on Reddit and Downdetector Someone posted on Reddit that they received the following confirmation: Hi there, this is Tamara here from the AT&T Social Media Team. I completely understand the importance to have active connections, and I'm here

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6.6K

5

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Why is AT&T digging up my yard???

I am an AT&T customer, but I came home today to find that my yard has been dug up and there is a tower that has been put in my yard without my consent. I have not called to have any services added or upgraded, I don't understand how or why they would dig up my yard with out giving me any type of adv

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2K

3

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DSL connection only works on one phone jack?

Lately, I've been having trouble with unstable internet connection.My router is in the basement, while my computer is on the second floor. Sometimes, the internet disconnects itself and I'm left with a "No connection" page. I decided that it'd be better for me to move the router to my room for an et

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1.6K

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Can I recover a deleted show from the DVR?

I accidentally deleted shows from the DVR. Can they be recovered?

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20.3K

5

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Disable Movie Rentals

My elderly mother is accidentally renting movies and racking up charges. She's deaf and quarantined in assisted living so I cannot go in to try to disable it. I've searched the site and app and cannot find a way to turn off movie rentals On Demand. Help?

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248

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Current AT&T Business ADSL2+ Customer - Would Like To Move to Fiber to the Node

Hello,I currently have Business Internet 18. I called AT&T support today to see if Fiber to the Node is available. I live in an apartment community and run a small business. Our property owners will not allow AT&T to run fiber to our building and connections to apartments. I have been told that an o

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83

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Remote Desktop Does Not Work When Target is Connected via Ethernet to NVG599

For some reason, when my homeserver is connected via ethernet to my Arris NVG599, I cannot connect to it via Microsoft Remote Desktop from my laptop that is connected via wireless to my Arris NVG599. However, if my homeserver is connected via wireless to my Arris NVG599, I can connect to it via Micr

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1.1K

3

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Wifi Password

How to I change my wifi password so people will have to ask me for and I want to make it private

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10.7K

9

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business phone At&T landline

So I can receive calls from At&T cell lines but Verizon cell lines CAN NOT call into my business. Need help because this cost me money for every call I miss.

Questions

146

1

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