
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a code by text
Questions
•
Network Coverage
Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati
Questions
•
Account Features
When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor
Questions
•
Android
Closed
How can I send text messages from my pc?
Questions
•
More AT&T PREPAID Discussions
I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no
Questions
•
Data & Messaging Features, Internet Tethering
I can no longer send/receive mms texts or pictures. I checked to make sure I have the latest update. I've tried rebooting. I have an Alcatel 4052R.
Questions
•
Plans & Features
Hello AT&T, I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers. Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss
Questions
•
Data & Messaging Features, Internet Tethering
When messages are sent to generate a SMS text messages they are not delivering and impacting services within our organization. The client is requesting an engineer to engage for support in remediation.
Questions
•
Data & Messaging Features, Internet Tethering
Hello. Just bought a new unlocked OnePlus 8 phone from Amazon. Inserted my AT&T sim card from prior Blackberry Key2 and off and running. But, I cannot receive texts from anyone who is not also on the AT&T network. Everyone, on any network, can receive my texts, but I can o
Questions
•
Data & Messaging Features, Internet Tethering
I am traveling outside US and can not receive text. I can send but not receive When I called AT &T they send a text to move forward but i can not get the text My friends say they are texting me but I dont get them?
Questions
•
Apple
Usage detail of incoming text messages showing my number, not the number that I am receiving the text from
Questions
•
Wireless Billing
Hello Support, I recently updated my phone with the latest update. However, I still do not have the text reaction feature. My wife has a S22+ and it also does not have that feature too. I noticed other S22 from other carriers have it. May you assist? Thank you. - Linh
Questions
•
Samsung
I had inadvertently responded Stop to the wrong text on my cell phone...I actually did it to one from [EDITED] which is MY business number through VOIP.ms - Now, ever since doing that, I don't receive texts from that number, nor does anyone else with an AT&T phone...What can I do to correct this
Questions
•
Data & Messaging Features, Internet Tethering
I have a Samsung Galxy s4 and recently I have not been able to receive long text messages. My phone is only receiving one page messages. I have reset the phone multiple times and even did a factory reset. Someone please help 😕
Questions
•
Samsung
Ok folks, this is a long one. I'm having issues with only certain android contacts not being able to get texts through to me. iMessage is working just fine. I had some issues with TracFone/Total Wireless and porting, but those are supposed to be all completed and/or canceled. I had an old
Questions
•
Phones, Tablets & Devices
I have an iPhone and I'm having a persistent issue sending direct SMS messages to Android devices. I've had multiple phones (and multiple SIM cards) and the issue still occurs. When I send an SMS message to an Android, it shows up as sent, but the receiver does not receive it. This happens when mess
Questions
•
Apple
I purchased the samsung21 ultra online and recieved a box with only a charger in it. Called at&t they kept telling me if I report it missing I can't use it. That's not a problem because I don't have it. They claim to have canceled the trade in too. The purchase was 11/12/2022. I have called seve
Questions
•
Wireless Billing
Closed
AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They
Questions
•
Wireless Billing
How can I move my texts and text threads from my old Cingular Flip 2 (Alcatel 4044O) to a new one? To move my texts and text threads, not media or contacts. These are stupid flip phones, not smart phones. Thanks.
Questions
•
Other Phones & Devices
I am an AT&T customer and have been for years with multiple lines and a heavy monthly bill. I use a different online phone service for our company main phone line. We are a vacation rental company and we use texting quite a bit. Sometimes we send similar texts out when sending guests similar (ye
Questions
•
Network Coverage