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charged multiple times for one text message

why do I get charged 3 to 6 times for one received text message?

Questions

 • Account & Usage

49

1

0

AT&T Agent phishing/Scam?

Was just signing up for AT&T internet service on the main ATT.com site when i had a few iffy things happen back to back. After Submitting; the Order never fully processed, confirmation email never went through, and the chat agent sent a fishy link. Anyone else seen this? my scam sense was t

Questions

 • AT&T Internet Security

117

2

0

Phoenix 4 phone - not sending or recieving text messages

My text situation has gotten progressively worse. Often I cannot receive picture messages. In the past 24-48 hours, texts have been getting stuck in the "sending" stage.   Restarting the machine sometimes helps, but not always. I have also not received any messages after testing.

Questions

 • Android

98

7

0

Deleted text messages suddenly reappeared on my phone.

I was deleting a new text message on my phone, then all of a sudden, all of my old messages reappeared. Some of these messages were about a year old. Why is that happening? I currently have the Samsung Note 4. It happened on my last Android phone before this one.

Questions

 • Data & Messaging Features, Internet Tethering

2.8K

1

0

0

My wife and mother in law dropping calls every time they talk and MMS won't send when WiFi is turned on

Hi -  My wife and mother in law both upgraded to the Galaxy S20 in March 2020 2 days after the phone came out. Previously they were using Galaxy S8s. They had no issue with the S8s and now with the S20s, they drop calls to each other every single time they call each other since March. They can't sen

Questions

 • Samsung

51

1

0

Getting Spam Texts through @txt.att.net

I'm getting spam texts from email addresses.  The problem is outlined here: https://www.cnet.com/how-to/how-to-block-text-message-spam-on-your-iphone-at-t/ However, the link to "fix" this problem doesn't work anymore: http://mymessages.wireless.att.com/ The spam is coming from a wide variety of emai

Questions

 • Data & Messaging Features, Internet Tethering

11.7K

18

Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

 • Wireless Billing

177

1

0

iMessage MMS issue over Wi-Fi

Okay so about a week ago i've been having an issue with MMS over iMessage. I can send regular iMessages just fine but when I try to send a photo/video it will not send. It will just stay at 90% then say "failed to send". When someone sends me a MMS iMessage it will say "Tap to download" when i tap i

Questions

 • Data & Messaging Features, Internet Tethering

913

5

0

Block or turn off SMS notifications from unknown senders

Im getting an increasing number of text-text and email-text spam messages via SMS. What can be done to block it?  What can be done to silence the SMS notification from unknown senders?  

Questions

 • Data & Messaging Features, Internet Tethering

157

6

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

57

1

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

405

4

0

Lack of notification for text messages when phone has been idle for a given time.

My problem is I am not getting text message notifications instantly when sent if phone has been idle. If using the phone or it has been opened just recently, I will receive them ok. I have checked with another phone and have found out that the time the message was sent is the same time that shows on

Questions

 • Android

648

8

0

Issues with SMS between an iPhone and Android

I have an iPhone and I'm having a persistent issue sending direct SMS messages to Android devices. I've had multiple phones (and multiple SIM cards) and the issue still occurs. When I send an SMS message to an Android, it shows up as sent, but the receiver does not receive it. This happens when mess

Questions

 • Apple

148

1

0

Issues with Group Texts not going through and coming in as Unknown or out of order and late

I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no

Questions

 • Data & Messaging Features, Internet Tethering

1.5K

5

Certain SMS messages not coming through

I use att and iphone 11. about 1 month ago I stopped receiving SMS messages from a frequent contact. neither of us made changes to our phone or carrier. In working to solve this problem I have found one additional contact that i am not receiving sms from. other android users seem to be communicatin

Questions

 • Other Phones & Devices

14

0

0

Delays & Bouncebanks using AT&T email-to-text

Hello, over the years we've sometimes sent out emergency communications via this service (i.e [email scrubbed]) to a small group of employees that all have AT&T iphones.  Historically the messages are received within seconds.  We sent messages on two different days in December 2021 and there was a p

Questions

 • Data & Messaging Features, Internet Tethering

273

9

0

International Messages not Being Delivered

[Re-posting as a THIRD TIME because AT&T marked my second post as "Private", now without any notice or solution.] [Re-posting because AT&T marked my previous post as "Private" with a stated intention of contacting me to solve the problem, yet they have failed to call me when it has f

Questions

 • Data & Messaging Features, Internet Tethering

632

27

Cannot receive SMS messages from non-AT&T customers - PREPAID CUSTOMER

Okay so I've been talking to so many tech support people and we aren't making any progress. I need a break from that so I'm seeing if any of y'all have advice or have something similar going on. Summary: I am unable to receive text messages from non-AT&T carriers. For example, my friend is a

Questions

 • Network Coverage

177

8

0

iPhone 13 Pro can't send or receive SMS

Hello, Since 11/15/21 I have been unable to send or receive any SMS messages on my iPhone 13 Pro. When I try, it says "Not Delivered." When I am sent an SMS, it doesn't show up at all (I had my friend who has an Android send me a text while she was next to me.) This issue happens no matter where

Questions

 • Data & Messaging Features, Internet Tethering

1.9K

9

what am i really paying for on my bill?

Hi.Now have an unlimited talk/text plan on Family share plan.now i chatted with an agent and asked her what This means on my bill:  Mobile Share Value iPhone on 4G LTE w/ VVM$40.00 and all she said was that i was glad i was wanted to know about my bill and was confusing me. then after that chat i lo

Questions

 • Wireless Billing

878

2

0

0

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