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Want to use own modem with AT&T fiber

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

Questions

 • AT&T Fiber Equipment

464

9

0

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Modem BGW320-505

Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.

Questions

 • AT&T Fiber Equipment

114

1

0

Accepted Solution

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Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

 • Account & Usage

52

2

0

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Trade in question

I have an iPhone 12 Pro Max.  I am eligible for a trade in but my back glass is cracked. I was wondering how much my phone can be traded in for. I know it wouldn’t be the full amount I was just curious of how much I could get for it to go towards a new phone. 

Questions

 • Apple

83

1

0

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Two Factor Authenication

I cannot receive 2 factor authentication codes via SMS on my LG Thin8X, even from AT&T.

Questions

 • Data & Messaging Features, Internet Tethering

1.8K

10

0

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Att.net imap problem on Kindle Fire

I am having an issue with my email on my Kindle Fire. I have an @att.net email account and have tried using multiple email apps to access the email via IMAP using the following: imap.mail.att.net and smtp.mail.att.net I keep getting either a "incorrect username/password" or "Server not responding" e

Questions

 • AT&T Internet Security

3.6K

1

0

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outlook 2019 stopped working,

outlook 2019 stopped working, Keeps asking for password. Same password used Web Email and Att Account, no issues.  Outlook 2019 on computer worked fine up to Thursday 26 May.  Pa

Questions

 • AT&T Mail Features

59

1

0

Accepted Solution

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I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

 • Apple

57

3

0

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How to get other phone?

My ex boyfriend stole my phone and i have been trying to hold of att to get other phone can you yall help thats my bill behide cuz i have not had it

Questions

 • Other Phones & Devices

93

4

0

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Stingray Karaoke remove from bill

There is no easy way to cancel Stingray Karaoke on my account.  Please advise on how to do so.

Questions

 • U-verse TV Account

138

3

0

Accepted Solution

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Customer Claim Service number 800-894-0374 is no longer in servie ?!?

The Customer Claim Service number 800-894-0374 when called gives the message "This number is no longer in service" ?!? An ATT "bucket" truck repaired some cable on poles on 10/24/2020. The truck damaged my driveway by crushing and breaking off the edge of the driveway.I have pictures, video, da

Questions

 • AT&T Internet Installation

759

3

0

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Does ATT offer any senior discount plans for senior landline in nursing home room

Does ATT offer any senior discount plans for landline in nursing home room vs paying $70+/mo for a local only plan? When I called ATT the foreign sounding agent was of no help with this question. Thx

Questions

 • AT&T Phone Account

381

1

0

Accepted Solution

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AT&T, when you're done destroying my new personal S21 Ultra, would you please fix it?

My personal Samsung Galaxy S21 Ultra is brand new. I purchased it March 5. Activated the line mid-February 2021. On March 19th I was on my phone. I noticed an ATT OTA update. Not unusual for software updates to be performed remotely by carrier to a customer's phone. But as I watched this happen, I n

Questions

 • Samsung

369

8

0

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Door to door sales person harrassment

HelloThere is an AT&T representative canvasing my neighborhood. I CLEARLY MARKED my front door NO SOLICITATION.  The representative does not press my ring doorbell - instead she opens my storm door and BEATS ON MY FRONT DOOR making my dogs bark and howl. I work from home several da

Questions

 • AT&T Fiber Installation

269

4

0

Accepted Solution

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Home School Teacher

My husband and I contract each year with the local school district in order to teach piano to home school students. I am having trouble getting AT&T to accept this for the teacher discount.

Questions

 • Wireless Billing

110

4

0

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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

72

3

0

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Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

 • Wireless Billing

503

3

Accepted Solution

Official Solution

change caller id

change caller id to phone holder instead of phone owner's name

Questions

 • Apple

92

1

0

Accepted Solution

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Rented condo is missing an AT&T service box...

Hi, my condo doesn’t seem to have an AT&T service box, and there are no online support options. Considering my phones call feature is currently broken, is it possible to schedule an appointment online?

Questions

 • AT&T Internet Installation

790

2

0

Accepted Solution

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AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

 • More AT&T PREPAID Discussions

101

7

0

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