I go in and they try to sell me internet or TV.  I don't want either......I just want to pay my wireless bill or I need my phone fixed.      But before they take my payment, they have to go check in with the manager who is tied up for 10 more minutes.       I

I have AT&T Fiber, and I am having a problem with my upload speeds. Download is fine (800-900mbps). Upload, however, is abysmal (2-5mbps). My hardware is up to date (AMD 3600 based system with 1gbps ethernet). While my uploads were never as good as my downloads, I had been consistently getting 5

When I use the APP on my phone (SmartHome w MyAT&T) and run the APP speed test, I always get 995+/-5 Mbps download and upload. Every time. If I use SpeedTest APP or Speedtest.net I get numbers all over the board, sometimes as high as 600 Mbps and as low as 25 Mbps, but never close to 990 Mbps. A

I called AT&T support today and found out that technically, I should expect only 60%-100% of 18Mbps. What? So what if I only paid 60% of the U-verse bill? AT&T would be OK with that? Because I live just over 6,700 feet from the DSLAM device there is some degradation expected using coppe

Can AT&T Refund our month of October for down service on their end, which they didn't catch? I had to call to notify them something was wrong. We've been monitoring our 100 DSL for the past week due to slow internet and we're only getting half. Apparently one of the pairs is down in our area. T

the tv will go black, then i get the spinning circle, this happens about every 20 mins or so. sometimes, especially watching sports, after going through black screen stuff the show will come back in spanish i have no idea if this is directv or the at&t internet help

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

So I went to install the panel that the tech had to remove in my closet to get to connect the fiber and ethernet cable to the converter. While I was there I noticed that the fiber line is not only aggressively bent in two places, but there is a slice through the insulation of the fiber optic line. I

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Hello. I have 1Gbps fiber with a BGW 320-500 residential gateway. On my BGW 320-500 I have the following settings: WiFi: Both bands disabled Home Network -> IPv6: All settings "On" and router Advertisement MTU is 1500 Firewall -> Packet Filter: Disabled Firewall -> IP Passthrough ->

About 10 days ago, my wifi became very unstable.  Working fine, then drops or does not connect at all.  Same behavior across all of our devices (iphones, ipad, laptops, xboxes, etc)  I could hardwire in and speeds were up in the 600 - 850 mbps up and down.  I called ATT, they did standard, restart e

I made the switch from Comcast to AT&T today. I changed the dyn dns within google domains to point to my IPv4 address. My sites would not load. After poking around in the router, I was able to locate the NAT/Gaming section and opened ports 80, 443, and 25 for my home server. My sites n

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Why is the service on Long Island so terrible? It's getting worse, every day, yet you look at the coverage map on the ATT site and it shows full coverage, lol I just don't understand why some of my colleagues who have Verizon, T-Mobile and everyone else has service every day and ATT's is getting

Hi, I have issues with coverage in & around my home. The internet provider is also AT&T fiber and it's also not helping in providing a stable connection during calls. This is same issue for most of the people in our neighborhood. I tried Troubleshoot & refresh tool http://sm.att.com/8

My internet is extremely slow in practical usage.  The problem seems to be the latency.  Below I copied from the gateway speed test page.  Look at the latency values.  It makes the internet practically unusable.  It is not like this all the time, but whenever my internet is going slow and I go test

Just a heads up, or maybe a "duhhh". Yesterday we said goodbye to our old 100 MB cable service and hello to ATT 1 GB fiber. We first checked speed via a router wifi connection, and were shocked at how slow it was. We then checked the BGW320-505 wifi speed, and it was as expected. To our surprise, th

I am a former AT&T DSL customer, I canceled in Feb. 2012 due to it degrading very quickley due to AT&T phasing out CO's.  I was informed verbally on the phone by AT&T and in the mail that U-verse was available, ok sweet!  So I cancelled my DSL, and then proceeded to order U-verse.  Turns out that it

DNS servers timing out and losing packets. When trying to load pages it is very slow. Download speeds are great but the initial connections are slow. There is no way to change the DNS server on my modem. Manufacturer: ARRIS, Model Number: BGW210-700. I have 1Gbps internet and it is great outside of