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AT&T contractor (TC Underground) screwed up my street light

A contractor (TC Underground) came out to my property to run a line from a box in my yard to a neighbors house. when the dug a trench/tunnel to run the cable, they cut into the line running to my streetlight. If I would not have caught them at my house when they came back I would not have known. I h

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Widespread Fixed Wireless Internet Problems - No Answer from ATT?

After digging through setting after setting and updating every driver I can think of then uninstalling and reinstalling every file on my pc trying to troubleshoot connection issues I happened to come across this forum. It turns out I'm not the only one having these issues from fixed wireless interne

Questions

761

2

Internet was down, called support, they asked two questions and then ordered a replacement gateway.

My internet was down and I contacted support over the phone for help. They asked me two questions for troubleshooting, (steps I had already completed: check cables, reset the gateway). The support agent then immediately decided I needed a new gateway and told me had ordered me one. An hour later, I

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43

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3-Day Fiber Outage Cullman AL

Our internet has been down for 3 days now and is still currently down, when can we expect it to be restored?

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53

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Outage in (latta), south Carolina

I haven't been able to make or receive calls in latta SC since Thursday afternoon. Was told Thursday about and outage also told it be fixed by 3pm Friday. It is Sunday. It is not my phone cause I went to Florence SC today and it worked. So what is the hold up Att? 3 days is crazy for people to not b

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143

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Do Not Let Weather Slow You Down! - U-verse App

  Did you lose U-verse TV service because of an outage or storm? Are you missing out on a show? Do you need to check the weather?  You do not have to miss a thing using the U-verse Mobile App!   How To Download and Log Into The App Don't have the app? Check out the steps 

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2.1K

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Who do I contact to relocate the utility box on the easement?

Hello, I have my house on the market  in Austin, Texas. I have some buyers who are investigating how much it would cost to move the utility move box to another location and buy back the easement.  I would like to do my investigation as well so that I can make sure that the quote the

Questions

176

1

Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

89

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

57

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Cell Tower Issue - Horrible Data Speed - Please ESCALATE and FIX ASAP

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

Questions

82

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ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

2.3K

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Att services phone and apparently other from what i read online are down in Louisiana, wondering...

Wondering what is causing the issue, seems cellular, data, and internet from what I have read are all down. What caused the problem and does anyone know possibly when service will be restored in Southwest Louisiana?  ETA?  Thanks!

Questions

85

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FirstNet - AT&T's Mobile Outage This Morning & My Personal Experience

It's no secret that tens of thousands of people woke up this morning seeing only an SOS icon where their cellular bar signal strength should be. Rumors were swirling online, saying things like a hard reset of your iPhone would fix the issue. It didn't. My wife's iPhone 14 Pro was without AT&T ce

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120

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Unreliable service

Moved to Att fibre from comcast recently assuming it will provide better performance and will be reliable. I work from home and therefore internet is very critical for me. This morning I woke up with no internet service, turn out the modem somehow dies and would not power up at all. Called att suppo

Questions

111

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Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

257

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Can't Access our ATT emails through Yahoo

We have always used Yahoo for our ATT email. Now whenever we try to sign in it immediately says logout successful and bounces between that blank screen and a page that starts with cprodmasx.att.com and just bounces back and forth.  how do we get to the actual sign in screen?

Questions

762

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internet down/outage and we have not been informed as to why

why is our fiber/internet service down? has been down since 3am ET this morning. we never received any notifications from at&t until several hours later. at&t gave us an 11am ET time for the service to be restored, then extended it to 9pm ET! we run a small business, this is the second outag

Questions

76

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

134

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Internet down multiple times every day all day

Our devices keep disconnecting from our home wifi even though our router never shows that it not connected. All lights are solid green but still our devices will connect for about 15 minutes then disconnect for about 5-10minutes for no reason.

Questions

238

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Outage with no ETA on resolution

For a week now I can only use my phone when I’m connected to wifi or communicating with only iPhone users. I cannot call or text people that doesn’t have iPhones when I’m at home. Which I’m at home a majority of the time. I keep getting told there is no ETA when service will be back up. Who knows ho

Questions

358

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