This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

Hello, I have my house on the market  in Austin, Texas. I have some buyers who are investigating how much it would cost to move the utility move box to another location and buy back the easement.  I would like to do my investigation as well so that I can make sure that the quote the

Without my authorization my phone number has been stolen and transferred to T-Mobile. When I called At&T they told me they need to "investigate" and can take up to 5 days. This is absolutely ridiculous and unacceptable. My phone number is used for work and the only phone line I have. I have been

This past Saturday morning, August 20th, we had an area outage that, we found out later, was due to a car hitting an AT&T pole near our home. I called tech support that Saturday morning and they confirmed the outage. I called back Sunday morning and the tech said the area outage had been resolved, s

Our devices keep disconnecting from our home wifi even though our router never shows that it not connected. All lights are solid green but still our devices will connect for about 15 minutes then disconnect for about 5-10minutes for no reason.

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

We have always used Yahoo for our ATT email. Now whenever we try to sign in it immediately says logout successful and bounces between that blank screen and a page that starts with cprodmasx.att.com and just bounces back and forth.  how do we get to the actual sign in screen?

It’s Aug 19, 2023 and DSL is the best, affordable option I have for internet service. I understand AT@T no longer wants to support DSL, so it’s becoming increasingly harder for me to get answers when there’s a problem. Checking for outages takes me back to my wireless service. Now I can’t even check

Hello. My payment wast due yesterday, so it is now officially past due.  I have some money but need it for other things that take priority.  I tried to set up a payment arrangement online but it asks for "another account"... quite silly.  Other forum threads suggested you have to mak

Who has their ATT VOIP home line Buzzzing loudly. Ours does it at least 2 times daily. We have an optical line interface. ATT techs have been out here twice testing and replaced our router gateway. We reboot the Router gateway and it will happen again withing the hour, sometimes. We have even come o

Good evening DirectTV community,    Our television has been out starting at 5 am this morning since freezing rain has hit the Memphis area. Usually when we have weather like this, there may be a little disruption(tv programming going in and out for an hour) but it does not last all day. I

The 4 local channels that we get here on the coast in MS that come out of 2 different stations are all out. I was watching one then it froze and the Uverse 'signal lost' message came onto the screen. The channel from New Orleans and the PBS stations are coming in fine though. I rebooted the DVR and

Dead end/ abandoned telephone line and two poles need removed to proceed with new Derby KS, Panther Stadium construction. I work for a general contractor and need help pointed in the right direction on how to accomplish this. I.E. - contact person to help with this. This project is located in the wi

First, this has nothing to do with hurricanes--we live in Tennessee. Four days ago we had a power outage in our area. Not sure why--it was a sunny day with no wind. This isn't unusual for our rural utility. However, this time the phone went out too. We checked the box where the phone line comes into

At&t did not show up for service appt yesterday and now I had to reschedule for two days later. Why am I not on a list of work we didn't get done and need to complete. I shouldn't have to go to the back of the line if at&t did not keep their own appointment.

Is there a reason, aside from the rich people are, is getting fiber put in though the area is not very populated. On one side of the street you have a gated community and on the other side of the street is, not much of anything. Whereas several people in my community have been stuck with glitchy int

I've had ATT fiber for over 2 years now. This service averages around 2-3 outages a month which is absolutely unacceptable. I've had 3 outages this week (week of May 1 23) and the most recent outage began on May 4 at around 19:00 in my area and it is now May 7 23:59 with no update or resolution in s

Initially tried setting up my service on June 13th, installation has failed and a few services later with AT&T they came to the conclusion I need a new buried line. Ticket was placed on June 24th with an estimated completion of July 11th. It is now July 17th and I have still not been contacted o