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Modem completely reboots at exactly 12 AM everyday.

My modem has been rebooting itself everyday at EXACTLY 12 AM since the start of June. I really don't know why and I have no idea how to fix it, so if anyone has any helpful ideas by all means; I am open to any options. Please and thank you (My Modem's model is the 5268AC FXN)!!

Questions

 • AT&T Internet Features

320

1

0

Trying to gain access to my account while on a cruise ship

I'm on a cruise ship and trying to get service (phone/text/internet). I signed up for the Cruise package as an add-on to my account, but it's not working. When I try to get into my ATT account using my computer, I cannot login b/c it requires a code sent to my phone that does not have service at sea

Questions

 • Network Coverage

281

3

0

Dog ate my Wire

My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

Questions

 • AT&T Internet Equipment

416

7

0

How do I request AT&T internet to be extended into my new neighborhood?

I am relocating to an area where AT&T is available about 4,000 feet away. In the area I will be moving, there are around 20 houses being constructed in the new phase of an existing neighborhood, and I am wondering how we can request AT&T be extended to this new area (equipment made available

Questions

 • AT&T Internet Installation

203

1

Closed

Phone Reported Stolen but It's NOT Stolen - How do I restore service

This is a second post - I have not resolution yet and am desperate. I purchased a new iPhone and out of the blue it was suspended. I called ATT and they said someone reported my son's phone stolen when it wasn't. I reactivated the phone when ATT shut it down -the status was "suspended/stolen." I wal

Questions

 • Other Phones & Devices

509

1

0

AT&T fiber residential gateway limitations

I am just sharing this here because I have learned hard lessons that might be useful to others. This topic is relevant to those who 1. Have AT&T fiber and must use their residential gateway (RGW). I am talking about the Arris, Pace, etc. sitting in your closet connecting to either the ONT dev

Questions

 • AT&T Fiber Equipment

759

2

Service-Coverage

Honestly, I don't know why I thought at&t was so good. I thought it was once better than any other network. I even left Verizon for At&t.  Now I have regret. I'm on my 3rd sim card and second new device, in hopes that maybe just maybe I don't have to keep restarting my phone to let my messages go th

Questions

 • Network Coverage

274

4

0

0

Wireless Bill phone bill

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

Questions

 • Wireless Billing

27

1

0

GoPhone has no connection abroad

Hi all,I've moved from the US to Europe and changed my post-pay to a pre-pay (GoPhone) contract. Now I'm in Europe (Switzerland), but my phone won't connect to any of the carriers, so I can't make/receive any calls...How can this be fixed? I need to be available on my US number!! Thank you for your

Questions

 • Network Coverage

372

1

0

0

ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

Questions

 • U-verse TV Account

52

1

no service

We were without service for a week, one day of good service and now its back out again?  Is there somewhere I can contact to report this outage?

Questions

 • AT&T Internet Security

440

1

0

0

Who's running the office?

Seriously! TWO months ago, my fiancee and I decided that we weren't destined to marry and began to separate our bills.  We contacted AT&T and she put the internet in my name along with the wireless.....and the lies, the difficulties and the frustrations that we have had in the last six months began

Questions

 • AT&T Internet Account

607

4

0

0

Motorola G8 Power Lite unable to connect to mobile data or make calls

As stated in the subject, I recently purchased a Motorola G8 Power Lite and it is unable to make calls or use any form of mobile data/connect to the 4g network. I have already tried changing the APN settings manually and resetting them to the default, but nothing has worked so far.

Questions

 • Android

40

1

0

iPhone 6Plus - No Service and calls dropping/cant hear

I think I might have made the biggest mistake and gotten the iPhone 6Plus. this will be my fourth iPhone (3GS, 4S, 5 and 6Plus) and I think this is the WORST phone yet!! All the HD video and add ons cannot help the fact that I CANNOT USE MY PHONE!!! I get "No Service" mulriple times a day, calls int

Questions

 • Apple

8K

10

0

Bad reception since 6-months ago with LTE and iPhone 6

At the beginning of this year, my iPhone had great reception where I teach at City College of San Francisco. In the same building where I have had exemplary reception for years, I now have NO SERVICE most of the time. Once in awhile I get one bar. I'm in urban San Francisco where you should have ste

Questions

 • Network Coverage

914

1

0

0

Email has been hacked!

When I go to login to my yahoo mail, I am redirected to an AT & T page that gives no help - just a blank page. How can I get my email back? Thanks!

Questions

 • AT&T Internet Account

27

1

0

Calls not going to vm

Tried the above suggestions. Reset phone, didn't work.   Reset VM password, still not working. 

Questions

 • Apple

82

3

0

Samsung A01 Phone -- Moving text messages to my new Samsung A01 phone

How can I transfer my text messages for "free" and not buy a subscription using an app or other devise to move my text messages from my old Samsung A01 to my new Samsung A01? Please note: I'm not able to upgrade to a newer / better phone, I would just like some advise on how to move or save my o

Questions

 • Samsung

40

1

0

Phone not receiving service and my "wireless number" seems to be in limbo

I have a OnePlus 5T that I was using with StraightTalk but they kicked me off their network due to my phone not having official VoLTE support. So I decided to try my luck directly with AT&T: I purchased the $300 12-month 8GB prepaid plan several weeks ago. The order was placed successfully an

Questions

 • More AT&T PREPAID Discussions

314

7

0

New Communityy (10 months) ATT service on one side of street

I live in a new community in 63026 and only ONE SIDE of the street has ATT service.  We were waiting for the remaining side (our side) of the street to have service installed but it never occurred.  I can tell there is only one side of service since the ATT green cable stanchions are present, but no

Questions

 • AT&T Fiber Installation

223

1

0

0

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