Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.2K)

Relevance

Accepted Solution

Official Solution

Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Questions

 • Wireless Account

312

12

Accepted Solution

Official Solution

Unlocked iPhone 12 from Apple

My wife currently has a line with AT&T. I don't, my line is with another carrier through work. If I buy an 'unlocked' iPhone 12 directly from Apple and give it to my wife as a gift, will she be able to set it up with AT&T and easily replace her old iPhone? I'll be holding this for over th

Questions

 • Apple

113

1

0

Accepted Solution

Official Solution

Move Sprint iPhone XR to AT&T

Is it possible to move a Sprint iPhone XR to AT&T if it is unlocked? The phone is fairly new and does everything I need it to.  Just tired of Sprint's horrible service in our area.   If it is possible does that hold true for an iPhone 6+ as well?

Questions

 • Other Phones & Devices

301

2

0

Accepted Solution

Official Solution

Remove my first and last name

Please remove my first and last name from appearing on home and cellular phones when I call. If all possible, Wireless caller or unknown caller should be suffice.

Questions

 • Online Account Access

275

2

0

Accepted Solution

Official Solution

No 5G on iPhone 13 Pro with AT&T

No 5G on iPhone 13 Pro with AT&T while my friend’s AT&T iPhone 13 Pro has 5G everywhere we go.

Questions

 • Network Coverage

659

3

0

Accepted Solution

Official Solution

Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

 • Apple

84

1

0

Accepted Solution

Official Solution

Unable to upgrade on installment plan

I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left th

Questions

 • Apple

1.3K

12

0

Accepted Solution

Official Solution

Text from 11112021

I just received a potential spam text from the number 11112021, promoting a Mother's Day deal. I am unsure if this is real, and it provides a link in the message that seems it could be, but I refuse to click on the link in case it's not. The text reads; "Hi, it's AT&T. This Mother's Day, say

Questions

 • Data & Messaging Features, Internet Tethering

2.9K

2

0

Accepted Solution

Official Solution

Can 1 iPhone receive calls and texts from 2 different phone numbers

I have an AT&T account and I’m wanting to know if it is possible to have two phone numbers on 1 iPhone? Is this possible? Receiving calls and texts having 2 separate phone numbers on 1 iPhone.

Questions

 • Apple

2K

8

0

Accepted Solution

Official Solution

Another order cancelled out of the blue

I placed an order last week for the iPhone 14 Pro Max 128GB and it went through and had me upload my ID so I did. It sat there pending shipment date with no issues. A couple of days ago I canceled it because it was the wrong storage, it was 256GB, so higher. I went in later that day after it reset m

Questions

 • Wireless Account

133

1

0

Accepted Solution

Official Solution

AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

 • More AT&T PREPAID Discussions

294

7

0

Accepted Solution

Official Solution

Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

Questions

 • Other Phones & Devices

52

1

0

Accepted Solution

Official Solution

Trouble unlocking subsidized device?

Hi all, I've been trying to unlock my phone (which does not have an installment plan), but no luck so far. After contacting customer service, I received a message saying: Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device. We cannot complete your r

Questions

 • Phone & Device Upgrades

136

4

0

Accepted Solution

Official Solution

Is there a way to see app being used and text on my acct

Is there a way to actually SEE what app is being used or SEE what someone has texted (to/from) on my account?

Questions

 • Online Account Access

85

3

0

Accepted Solution

Official Solution

Can lost SIM card be used for identity theft?

My son had his phone destroyed by some individuals and I've come to find that his SIM Card is missing from his damaged phone. Should we be concerned about potential identity theft and is there a way we can find out if his SIM card was used by someone in another phone?  

Questions

 • Apple

159

3

0

Accepted Solution

Official Solution

Suspending Service / Location

Hello, If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?

Questions

 • Account Features

312

5

0

Accepted Solution

Official Solution

Are there AT&T stores in India?

I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?

Questions

 • Account Features

253

4

0

Accepted Solution

Official Solution

Access for iPhone 4G w/ VVM - Looking for Better Understanding

Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on

Questions

 • Wireless Billing

108

4

0

Accepted Solution

Official Solution

What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

Questions

 • Wireless Billing

1K

4

0

Accepted Solution

Official Solution

AT&T Unlimited Plus Prepaid for iPhone 12?

Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5

Questions

 • Plans & Features

346

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.