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Who to contact to file a complaint against "Authorized Retailer" and get account returned to normal?

I recently had an authorized user go into an authorized retailer store to do something minor (remove Next Up from two phones as they do not upgrade yearly and did not want to pay for it anymore). The manager there lied to them about what they were doing, did things they were not supposed to do, and

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27

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Free HBO with AT&T unlimited wireless and Comcast / Xfinity TV

Hi:I have an AT&T wireless unlimited data account for my cell phone, and Comcast / Xfinity TV.Is there a way to get HBO Go or some other HBO plan free on my iPhone and if so, how? (I've seen some past questions like this, but am confused.)Thank you!

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1.4K

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HBO

HBO and AT&T can't seem to link our accounts together. we should be getting free HBO Max and 5 calls later and a manager escalation number and still no resolution. Anyone else have this issue?

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57

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HBO Max

I am considering canceling my AT&T fiber internet but would like to keep my HBO Max account. What is the best way to do that? I assume I can cancel and then just get a new HBO Max subscription but I would like to keep the current account (with all of our settings already in place, etc.) if possi

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235

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Closed

AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

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105

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Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

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517

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Max no longer allowing me to login

I have not changed wireless plans and I am unable to login to Max as I have been. I keep getting the can’t verify subscription error. Anyone else having this issue?

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18

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HBO Login keeps saying “we want to keep your info safe”

HBO Login keeps saying “we want to keep your info safe” When I then click on "OK, got it." it just goes back to login page where I already was.

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62

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

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64

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HBO Access

I received an email from AT&T, with my plan I have access to HBO. How? I dont have U-verse or Direct TV. I tried with AT&T and Direct TV and HBO customer services, nobody couldn't help me.

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228

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What is HBO on going compared to HBO regular subscription?

Is it only video on demand only? I don't see it explained anywhere or why it is charged less that full HBO. This is an option shown on the account page for adding Uverse TV services. I saw it when adding the HD tier recently.

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374

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HBO Free Credit - Unlimited Plus Mobile Plan - AT&T U-verse

I've had the AT&T Unlimited Plus Mobile plan since April 2017.  I received the free HBO Credit on my AT&T U-Verse TV bill ever since.  In the middle of April of this year, HBO was turned off, unprompted.  I had to call AT&T and they told me there was some glitch in their system and they added it bac

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214

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HBO Go activation says my subscription does not include HBO

I have HBO as part of my Uverse TV package. When I try to activate HBOGo, I get the following error: It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error,

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545

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ATT Unlimited plus and HBO ?

I have ATT wireless unlimited plus and DIRECTV. I upgraded my wireless plan to unlimited plus a couple of days ago.Does HBO just appear on my TV or do I need to Subscribe then Activate? thanks Mike

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29

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Monthly charges increased in error after automated plan change promised at no additional cost

On Tuesday, June 16, 2020, I received a text message from AT&T at 7535 stating: AT&T Free Msg: Great news! As a valued AT&T Signature customer, your plan has been upgraded to Unlimited Elite at no additional cost. Your new plan has free HBO Max, 30GB of mobile hotspot per line, HD stre

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101

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HBOMAX Subscription cannot be verified

Is anyone else having a problem with HBOMAX? I have the Unlimited plan that has it included.  Has worked no problem up until about a few days ago.  Wondering if it's a just me thing or everyone.  Thanks

Questions

77

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HBO Max

I have a Business Unlimited Elite plan. I was told that I would get HBO Max subscription with this plan.  I have tried repeatedly to log in to HBO Max using my AT&T log in data and I get a message saying that my subscription needs to be activated on the AT&T website.  I have looke

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78

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HBOMAX: No Access - "Cannot Verify Subscription"

I have had DirecTV with HBO for years so I am eligible for HBOMAX.  I had access to HBO Max for a few days, but then combined my bill to one ATT Bill.  Since that time I can no longer log onto HBOMAX - "Subscription Cannot Be Verified" comes up on each device.  I have spent 5+ hours on  the phone an

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"We need to verify your subscription" for HBO Max

I get the message, "We need to verify your subscription.” And “Here are some things to try: Follow these detailed steps to confirm if your plan is eligible and take action to get HBO Max™. Explore the HBO Max™ sign-in FAQ"   I get this message when I try to watch HBO Max on my iPhone or on m

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332

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Problem activating HBO Max -

I have ATT UVerse Internet 1000 MBPS for more than a year now. When they launched HBO Max, I was able to successfully get started on HBO Max and was watching it for about a month. All of a Sudden, it stopped working. When I go to HBO Max App on my TV or the HBO Max website in my PC, I see a message

Questions

503

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