
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I got 2 new phones from att when they had this bogo deal going on in March/2019. At first I really didn’t want to go to att but I allowed someone to convince me. When I went in to the store located in west palm beach, FL; I dealt with 3 reps trying to sell, set up the account, and one didn’t know wh
Questions
•
Wireless Billing
Closed
UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s
Questions
•
Wireless Account
I'm unable to find a broadband hook-up or plug in our 1999 wilderness travel trailer by Fleetwood
Questions
•
AT&T Internet Installation
Someone had direct tv account with my name and number, now I’m ordering wireless service and can’t login to app.! Please help!
Questions
•
Other Phones & Devices
Closed
AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They
Questions
•
Wireless Billing
Like the title says, I click on the movie, time and then it takes me to the checkout but says I need to remove the promotion because it can't be used on a Wednesday. I'm choosing a time for this Tuesday, Feb. 18, 2020
Questions
•
Account Features
I logon and manage my AT&T mobile phone account att ATT.COM with my cell phone number. I logon and manage my DirecTV account at DirecTV.com with my e-mail address. What do I need to do to have one logon to manage both accounts?
Questions
•
Wireless Account
I was told I would be getting HBO free for life, but now being charged $39.99. I keep having to call and get this charge removed, which takes hours. Why?
Questions
•
HBO Max Account & Billing
im staying at a Sonesta Select hotel (boston/ danvers, ma location) and have direct tv with free hbo, but have free internet thru verizon.... SO... my question is... how do i go about getting to watch hbo max free on my laptop computer... either w/ or
Questions
•
HBO Max Login & Installation
I have direct tv/internet for 3years and have separate att wireless account and decided to have both my account combined last month. Never thought it’s a horrible mistake because I got a bill of $763??? I’ve been calling representatives for 2 days kept on the phone for 3 hours every time I call and
Questions
•
Wireless Billing
I'm contemplating making a switch from U-verse to Direct TV, but I'm not sure if it offers me any advantages. We have almost every channel U-verse offers now, and it seems as though trying to get the equivalent from Direct TV may be a bit more expensive. Can anyone weigh in on what they think th
Questions
•
2017
Closed
Another DirectTV show was unwatchable is anyone working on Fixing the CW channel on it, I was unable to watch the end of DC Stargirl S3 E7. the CW Shows have pixelated video & audio problems for weeks now, for example DC Stargirl was unwatchable this week and the new Walker: Independence series
Questions
•
Watching U-verse TV
I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?
Questions
•
Wireless Billing
Closed
I am hearing impaired. Is there something that can be done to with the volume on Direct TV. With my hearing aids in one station is loud and another is not. I also have a head set to listen to T.V and it is Max's out on some channels and not on others.
Questions
•
U-verse TV Account
So far, short of few problems once getting it installed, There's 2 suggestions I would like to make concerning the features we can use on the remote. First off, when our installation guy asked us if we had questions, I did. I asked him if U verse had autotunes like DirecTV had. He told me he had nev
Questions
•
Watching U-verse TV
Hey there guys, I’m having an issue with my number. Somebody else have logged into my WhatsApp account using my number and I can’t get a log in code, since I have a different number on my phone now. I was still using my previous USA number for the app and stayed with my country number on my phone an
Questions
•
Account & Usage
Closed
I have been a customer for years, years, years. A message use to come cross the tv reminding a payment due. I ran into a hard ship & these people had no sympathy. Now if you're a month behind they cut your service won't allow payment arrangements until past due is paid. Thanks for your no loyalt
Questions
•
U-verse TV Account
I log into ATT - the webpage redirects me to the DirecTV site which says I am billed my another provider and to go to that site to access my billing information. The ATT site doesn't even let me access my profile. It just sends me to the DirecTV site! I haven't been able to see my statements for ove
Questions
•
U-verse TV Account
Closed
Hello, I no longer needed ATT prepaid service for my elderly dad. he was comfortable with his flip phone that was not under any contract and fully paid. Despite multiple requests over the course of 3 weeks, ATT refused to lock the phone. I eventually just bought another phone, but warned ATT that
Questions
•
More AT&T PREPAID Discussions
Rebooted my U-verse box, as I get wireless service via AT&T. All was well until my tv showed a direct tv login screen. The email on file I have no access to and don't know password or security Q answers. Spoke with both companies and direct tv doesn't have my number associated with an acct, trie
Questions
•
Community lounge