Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.6K)

Relevance

Accepted Solution

Cellular Modem/Router for BGW210-700 Failover

This past weekend, my home network internet was down for 2 days because of an ATT outage. This was an extremely rare event, but it was very disruptive to my work.  What is more common, in my case, are power outages which, despite my backup batteries, take down by broadband connection. So, w

Questions

343

12

0

Accepted Solution

Who should I contact about service in a specific location?

My wife and I have a small business and do a lot of local events. We were at an event this weekend and had no network connection.  My Apple 11 Pro said that I had 5g with two bars, but I could not access the internet at all.  I restarted my phone multiple times as well as turning off wifi

Questions

45

2

0

Accepted Solution

dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

Questions

39

5

0

Accepted Solution

Random Wifi Loss Gateway is Old

I randomly lose wifi on random devices. Sometimes all devices loose connection, sometimes some can connect but not others. ATT self help recommends making sure my equipment is the most current. The only thing older is the gateway. I am 99% sure the gateway is the issue, but can find no information o

Questions

24

4

0

Accepted Solution

Internet outage

2nd internet outage this month. Last one lasted from 8pm to next day 4pm. I work from home and don't have cable TV. I pay $80 per month only for internet. I didn't have any outages like this with Spectrum. Do better At&t. This makes me consider switching back.

Questions

49

4

0

Accepted Solution

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

226

3

0

Accepted Solution

How to find my NAS on my AT&T fiber LAN network?

For the last decade before I switched to AT&T Fiber, I used a QNAP NAS box over ethernet that I could always find on the local network by opening a browser and going to the hostname: NAS1.local:8080. If I used an IP scanner app it would always be the IP address closest to the router by pingtime

Questions

80

16

0

Accepted Solution

Closed

AT&T Router and using USB Connections

Hi, This question is regarding AT&T Router and the USB connections. I read through many forum posts/questions about the router's usb connections. Why or how do we get access to these usb ports? I read that those usb ports are disabled or meant to be for router purposes. If the usb ports are o

Questions

4.2K

12

Accepted Solution

2 routers (1 for adults, 1 for the kids)

I want the kids to have a their own dedicated router. Do I need to install a 2nd 'line' or can you hook-up a 2nd router to the incoming fiber line?

Questions

146

9

0

Accepted Solution

Connection disrupted

On several occasions, after reading a long article of interest, I get disconnected by AT&T and have to find the article again and scan through everything I've read to get back to where I was before. Why does this keep happening? Is there something that can be done to prevent this? I am not doing

Questions

12

2

0

Accepted Solution

connect fax to gateway

Since my fiber installation, my Brother printer/fax (MFC-L2717DW) isn't found on the network. The installer didn't leave the box (which apparently should have a special phone line) or any instructions. 1: Do I need the special line cord; 2. If so, how can I get one (and the instruction booklet); 3.

Questions

171

16

0

Accepted Solution

AT&T Cell Booster

AT&T Nokia Cell Booster stopped working a couple days ago. I have it connected to a switch that is connected to my starlink router. No power outages or any issues of that nature. I have reset the booster, deleted and re downloaded the cell booster app, re registered the booster. All lights are l

Questions

56

3

0

Accepted Solution

Which category ethernet cable do I need to use with my AT&T Wireless Internet Hotspot model (IFWA40)

I want to run a direct-burial ethernet cable from my AT&T hotspot model IFWA40 out to another outbuilding which will be my home office. I can't find anywhere which category ethernet cable (cat 5, 53, 6, 6a, 7, 8 etc.) to use. There are so many now. The distance between the hotspot and the outbui

Questions

80

3

0

Accepted Solution

BGW320 and multiple public IP addresses

I know this has been asked and answered many times, but many conflicting answers exist. Here is the scenario I'm trying to impliment if anyone wants to comment. My environment: BGW320 Gateway Router /29 static IP addresses What I want to do is have each public IP address go to a different ro

Questions

53

2

0

Accepted Solution

HP Officejet Pro 8600 not visible

I can connect my HP Laserjet Pro 8600 Plus to my BGW320-500 router, via Wi-Fi, either using WPS, Pin or SSID and password. Either way the printer status is connected; IP address of 10.0.0.155 Network: (my network SSID) Host name: HP33F2EF. MAC address 2c:59:e5:ec:fe:bf Wireless Direct: Off

Questions

22

3

0

Accepted Solution

No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

Questions

47

10

Accepted Solution

Mesh with ATT Air

Are we able to use a mesh system (eero) with the new ATT air? I plugged the Eero unit to the back and it works. Only issue is that the Eero network is not getting the same download speed as what I’ve been getting if I connect directly to the ATT Air. Isn’t the mesh suppose to match the same download

Questions

114

2

0

Accepted Solution

Closed

Roaming on Videotron in Canada

​​I am writing to express my frustration with the lack of coverage provided by AT&T in Canada, specifically in areas where Bell, Telus, and Rogers have no coverage. As a current AT&T customer, I am currently visiting Canada and I have found that the only network available in my area is Video

Questions

394

9

Accepted Solution

Any upgrade BGW210-700

Does anyone know of an upgrade to the model stated in the subject line? I have had it since the start of service, roughly 2 years.  That is a long time in the tech world, so i figured I ask techy's :)

Questions

1.5K

8

0

Accepted Solution

Getting a "sim not provisioned mm#2" message on Galaxy S3

I've been using this phone since it came out and today after putting my phone down for a few hours I saw this message. I removed sim card, battery, rebooted many times and it keeps saying the same thing.  As far as I know the other phones on the account are working but this one isn't for some

Questions

79

4

0

Not finding what you're looking for?