Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (4.1K)

Relevance

Accepted Solution

Official Solution

Retrieving lost text messages

Can my previous text messages that were lost be retrieved along with the content of them

Questions

138

1

0

Accepted Solution

Official Solution

How to turn off 2-step verification when traveling

I'd like to turn off 2-step verification when I travel abroad. If my phone is lost or stolen I will not be able to access my online account to lock my phone account since I won't have my phone to receive the verification code.  How do I turn it off?

Questions

128

6

0

Accepted Solution

Official Solution

accessing bellsouth.net account as of 11/9/2022

I can no longer access my bellsouth.net email account. The att.net site will not allow me to sign in as my email address.  What do I do to keep using my 30 year old bellsouth.net account?

Questions

602

2

0

Accepted Solution

Official Solution

Cancelling Autopay prepaid

Hi,I signed up for a prepaid sim card in January in Virginia and have recently left america back to my home country australia due to coronavirus and obviously want to cancel my auto payments as i no longer need to use the sim card. I don't have an at&t login online to cancel the autopay and am not s

Questions

82

2

Accepted Solution

Official Solution

Account suspended for non payment, but I want to swtch providers.

I've been an ATT customer way before the iPhone came out 10yrs ago. Currently my account got suspended for non payment due reduced hours in my job since the wildfires started back in December, then we got the mudslice and I havent work much since then. I owed 2 months Jan & Feb which I made partial

Questions

1K

8

0

0

Accepted Solution

Official Solution

AT&T 3G Phaseout Replacement Phone

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

Questions

2K

6

0

Accepted Solution

Official Solution

location history

is there a way to get your location for 1 specific day when you do not have the device anymore? I have tried and tried everyway I know how and cannot get the information I need!! Its very important please help!!!!

Questions

739

6

0

Accepted Solution

Official Solution

ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

Questions

75

1

0

Accepted Solution

Official Solution

U-Verse

How do I cancel my U-Verse Service? I just returned the U-Verse equipment today

Questions

308

1

0

Accepted Solution

Official Solution

Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

12.2K

257

Accepted Solution

Official Solution

ATT DID NOT PROVIDE GIFT CARD AS PROMISED

Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no

Questions

192

4

0

Accepted Solution

Official Solution

New password reset for old att.net email

I need to reset the password on my old att.net mail

Questions

181

2

0

Accepted Solution

Official Solution

How to Cancel Prepaid Account – Information from AT&T

AT&T PREPAIDSM service cancels 60 days after your balance expiration date as long as autopay is not setup. If autopay is setup, you must cancel autopay to cancel service.   To cancel AutoPay for your AT&T PREPAID account, perform the following: Sign into your account (Your in

Questions

4.4K

9

0

Accepted Solution

Official Solution

Fraud dept

Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.

Questions

319

9

0

Accepted Solution

Official Solution

How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

317

1

0

Accepted Solution

Official Solution

CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

Questions

1.5K

1

Accepted Solution

Official Solution

How to Access Billing History using the myAT&T app

Check out more features on myAT&T.   Access up to 16 months of billing history When you login to the myAT&T app, select “Go to billing & payments”. Select “See previous bill activity”. Select “View bill & payment history” and Select a billing period desired. &n

Questions

2.9K

1

0

0

Accepted Solution

Official Solution

SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 when i purchased the car came with a simcard for connected car from att  after the trial data plan expired i did not renew or add more data to it  it got canceled  i still have the sim and it still in the sim slot of the car since then never taken out of

Questions

724

6

0

Accepted Solution

Official Solution

Online Account access

PLEASE, PLEASE JUST HELP ME GET ONLINE!!!

Questions

91

3

0

Accepted Solution

Official Solution

Make a payment due 0.00

My payment due is right now 0.00 but stills saying due date is NOW. So, my question is, I need to do something in special? Because I refilled my balance with a gift card, and its enough. But I dont have auto pay. Or I need to pay with my credit card although my due is 0.00

Questions

28

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.