
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Check out more features on myAT&T. Access up to 16 months of billing history When you login to the myAT&T app, select “Go to billing & payments”. Select “See previous bill activity”. Select “View bill & payment history” and Select a billing period desired. &n
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Is it true that a disabled person can get internet service for about $10 a month.
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
I've been in Peru for the past 2 months, and I will be getting back to the States in March, will I be able to keep my number if I last topped up in early December? What's the longest I can keep my number for before adding some money to my prepaid balance? I want to keep my number
Questions
•
Account & Usage
Accepted Solution
Official Solution
Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network. Are the phones actually free? If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I am trying to cancel a 3rd party subscription. I need to know how to do this.
Questions
•
Device Features
Accepted Solution
Official Solution
I got a call (claiming to be AT&T) saying that I needed to revalidate account info in order to reactivate my account. As soon as I said I worked for ATT and asked what's up, he hung up. So, I'm assuming that was not really AT&T.
Questions
•
Wireless Account
Accepted Solution
Official Solution
My son cancelled his account before I could transfer to my own account or port my number to another provider. I would rather stay with AT&T on my own account. But now that he's cancelled his account, I can't login to chat. AND, I'm currently in the UK, so can't just call customer se
Questions
•
Wireless Account
Accepted Solution
Official Solution
Tell me, please, how to exit the prepaid family plan and keep the phone number? I am not the account owner. After leaving I want to change operator. please tell me how to do this step by step? Thank you
Questions
•
Account & Usage
Accepted Solution
Official Solution
I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??
Questions
•
Wireless Account
Accepted Solution
Official Solution
Good Morning, I am currently in litigation and need to provide records proving I have provided my son's mobile phone service and purchased devises for them. I have spent several hours on the phone with customer service, was sent to a Corporate ATT store by ATT customer service agent. One customer se
Questions
•
Wireless Account
Accepted Solution
Official Solution
PLEASE, PLEASE JUST HELP ME GET ONLINE!!!
Questions
•
Wireless Account
Accepted Solution
Official Solution
Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am needing to recover a couple of months worth of phone records from 2015. Is this possible?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, my names Brian (Edited as per community guidelines). I have service through you at (Edited as per community guidelines) Davidson County. I can't seem to find my account number
Questions
•
Wireless Account
Accepted Solution
Official Solution
I can no longer access my bellsouth.net email account. The att.net site will not allow me to sign in as my email address. What do I do to keep using my 30 year old bellsouth.net account?
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Are there any money apps where I can use my ATT account billing to pay online?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
When we signed up for our service, we had a dedicated rep who we could reach out to for service.. now in the past year that seems to have gone away and customer service is as hard to reach as a non-business account... why was this changed??
Questions
•
Wireless Account