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AT&T Store cannot find trade in phone and claiming we never brought one in.

My daughter in law traded in her phone to join our plan from another carrier. We went to the store and everything went as expected. The sales guy told me since we were adding a new line and trading in a phone, the new phone would be free. The transfer of the phones would take about an hour, so we le

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AT&T target reps LIED about paying off our previous carrier bill

Came to target where AT&T reps were running a back to school promotion. Before switching and while asking all kinda of questions to these two reps we asked : we still have an outstaying balance for our phones from our current carrier so we are not sure if we want to switch. The rep said on our f

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How to get a VALID response from AT&T

As a first responder, I joined the FirstNet AT&T program 04/16/2022. I left T-Mobile after 15 years with then & never one had a problem. Not once! Now - all I have had with AT&T FirstNet is problems. Transitioning to the program itself wasn't a problem. However, I must say the guaranteed

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"Enter MCK"

On 9/12/23 I successfully ported 3 wireless numbers to another carrier. During the process one of my Samsung Android phones would not accept the unlock code given to me when I paid for the phone earlier this year. After too many attempts I am locked out of my device. I have six case numbers from six

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AT&T Now not honoring $300 Reward Card Offered When I Ordered High Speed Fiber Internet

I don't know where to go for resolution. I ordered AT&T 300MB Fiber service on February 27, 2023. I have existing wireless service and DirectTV Stream through AT&T but have internet service with Spectrum. AT&T fiber was newly installed in neighborhood, and a door to door AT&T sales

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Fold 4 screen split

So my screen split months ago, I tried to file a claim with att and it was rejected, saying I need to file a claim with Samsung. Samsung rejected it and said att needs to handle it.&n(Edited per community guidelines)p; It is im(Edited per community guidelines)sible to find any way to talk to

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221

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Request to Change iPhone 15 Pro Max Order

I want to change my iPhone 15 Pro Max order from the color Blue Titanium to Natural Titanium. I have contacted the online customer service but the issue wasn’t resolved. They can’t change my order. So, I asked them to cancel my order but they were unable to cancel it. I have tried to cancel my order

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160

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dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

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Ordered ATT fixed wireless internet, never received

I ordered ATT fixed wireless internet 10 days ago and was told I'd be contacted within 72 hours to schedule install. Was never contacted. Call 800 number to try and get it scheduled and no one has ever heard of fixed wireless internet and is totally clueless. I just need the equipment sent to my add

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At&t Bill Sky High

My son is a teacher & we switched to AT&T & we've been lied to & told we would receive a "teacher appreciation" discount which we have yet to receive & we have been customers for about 4-5 months & our bill is sky high!!! When we call every single month to speak to someone. N

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Dropped calls, just started service 2 days ago

I just started the prepaid service. I can't make any phone calls at all, the call drops immediately. I've contacted via chat 3 times now and gotten put in circles, then had the chat closed. I've already restarted it many times. (please stop treating me like an (Edited per community guidelines) who h

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Problem with ATT fiber modem

I have ATT fiber Internet. The modem’s firewall is configured “off” (i.e. let all traffic pass through). I also have a block of static IPs.  I have my own firewall behind the ATT modem.   On 02/07/2023 randomly the modem’s firewall got turned “on”, and the static IPs configuration got w

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Returned device

So I pre-ordered a Google pixel fold. Phone was delivered with the camera having nothing but a black screen and malfunctioning. Fought back and forth between at&t, Google, and asurion to figure who was going to take responsibility for sending me a malfunctioning phone. It took 18 days to get a r

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Device trade in

I’m curious as to why I’m not getting at least $200 credit for my iPhone I traded in. I’ve fought with them for over a year to get the full $800 credit for my phone and I was scammed saying “the find my iPhone wasn’t turned off”. So once I finish paying for this phone, a lawyer will be involved in a

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49

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Random Wifi Loss Gateway is Old

I randomly lose wifi on random devices. Sometimes all devices loose connection, sometimes some can connect but not others. ATT self help recommends making sure my equipment is the most current. The only thing older is the gateway. I am 99% sure the gateway is the issue, but can find no information o

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File a claim against AT&T roadside assistance

Where can I file a claim against roadside assistance? I had a flat tire several weeks ago that was $32.00 to get serviced by AT&T roadside assistance. I already had an, albeit old, tire that could be put on the car and then replaced several days later when I got paid. I just needed someone to re

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Fiber Internet order has not been completed for over a week.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

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313

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I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

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Being charged $99 tech visit fee because a tree fell on the fiber line due to a storm. I need to dispute this fee.

There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t

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Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

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