Lakevillee, MN I went into this location 2 weeks ago to add a line and a phone for my mom. Ended up upgrading my phone as well. The rep said I’d get $1000 trade in so my new phone would be free. He said I could bring the old phone in within 30 days after I set up the

I just received a Samsung S10+ from Asurion last night that is a brick! It got stuck on the blue downloading do not power off screen and would not reboot or reset! I took it to the AT&T store for help but as some of you may know the stores are no help with an insurance replacement. I've been wi

cancelled account and suspended lines fraud team cancelled service and lines

We used to be with TMobile...one day we went shopping at Sam's Club & were called over to an AT&T kiosk... The salesman talked us right into a new account with AT&T which supposedly included brand new cell phones for just a few dollars more a month than our TMobile account! Sure it sound

I DREAD calling in to AT&T customer service. The most recent experience I had was awful and any before have not been better. This recent time I called in, went through the automated system and was connected to someone who is clearly new to the team, not a problem, but they are sitting there obvi

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch n

I bought a new phone at Walmart. They said they made a new account with AT&T in order to get the phone working. then they canceled the account or tried to cancel, and AT&T did not cancel it. Now AT&T is trying to bill me for an account which does not exist.

Signed up for the highly recommended AT&T Digital Life to upgrade security system after almost 8 years with ADT. Became highly frustrated by the inadequate customer service AT&T Digital Life has provided. After our experience with AT&T, as outlined below, we have lost all confidence in AT&T and its

I purchased two months ago my Samsung S22 Galaxy Ultra, paid off everything at that time when I purchased it via samsung.com. No bill due as of 5/15/2022. I have been using the prepaid ATT sim card for years. I tried to unlock my device through the ATT unlock device portal but an error keeps p

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

I bought a phone and a plan from the store and after putting my address into the system was told that I would have coverage. After the rep struggled for over an hour to get my phone activated, I told him I would take care of it. I only did this because I was in a hurry and have ported numbers before

Would like to post strong complaint to corporate office. need postal address and email address. thanks

After upgrading my phone, I contacted AT&T to find out how to send in my phone for the Trade-In. They gave me mailing label which I used to send in the phone. A couple days later, a package arrived at my house to send in the Trade-In - a different address. I have tried to contact the Trade-In Pr

I keep experiencing connectivity issues and getting YOUR INTERNET CONNECTION IS UNSTABLE when on Zoom calls and using my Sonos system. My speed test shows speeds averaging around 29 MBPS. I am working wirelessly, but my laptop is within two feet of the router with no onbstructions or anything in th

I'm having trouble asccessing my email, which is through bellsouth.net. I use Thunderbird and POP3 service and it has woorrked for years.A while back I got a message that my password wasn't working anymore. So, I tried the usual "Reset Password" routine and was issued a new password consisting of si

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Home phone (land line) has been out since 9/15/2020 - Hurricane Sally. Have called weekly to report the outage and each time I'm told that there is an outage in the area and given an estimated date of repair. Well as of today, 10/16/2020, still no home phone. What do we have to do to have home phone

I bought a nice Tablet recently, a Samsung Galaxy Tab S2 (SM-T715).  I got a SIM card for it, went to buyasession.com and filled out the IMEIand ICCID info just like I had for my older tablet. But, it would not connect to the network.  So, I went to the AT&T store next to Northlake Mall in Atlanta,