At https://www.att.com/acctmgmt/usagedetails/data I find my data usage. The date/time stamps for when data is aggregated and posted to my account for my online viewing are almost exactly 6 hours apart. At the bottom of that same web page is the following footnote: "AT&T updates your recent data

Hello, I am travelling to California from Norway in the beginning of september, what is the best option for a unlimited data-plan for my mobile hotspot-device? Best, Kurt Naeslund

I want to remove a line

I need my phone on for my kiddos therapy appointments and to communicate with teachers and other important housing programs . We will loose almost everything if we don’t get it paid and i can’t communicate with them. Please anything helps. My email is [email scrubbed] i can pay you back or whatever.

I've been trying to access several pages within att.com. For example, when I try to click on Shop Now on the homepage, I receive Access Denied You don't have permission to access "http://www.att.com/buy/phones/apple-iphone-12-pro-max-128gb-pacific-blue.html" on this server. Reference #18.ab881ab8

I purchased a phone back in December and was told I would receive a trade in credit of 1000. Which turned out to be false. I am very angry once I contacted AT&T I was told they knew nothing of that promotion

I traded in my Galaxy Note for my S23 Ultra. I was supposed to get a $800 allowance. How long does it take for this to appear on my account?

I was convinced by a sales agent to participate in the Samsung promotion (back in July) where I traded in my S6edge for an S21+ as part of a new wireless plan (switching from T-Mobile). I was assured that my trade-in would meet the requirements and used the online tool to confirm. This is the only r

Me and my fiancé did a trade in back in February 2023 for both of our phones. We were told we would get $1000 credit for each phone and our bill would only increase about $5 per line. Since then we have not received the credit. We’ve contacted ATT multiples time and was told the phones were lost. We

I signed up for an Unlimited Extra plan via the website. I added three lines. They are all under my name and all of the lines/devices show up on my account. Somehow the website added them in three separate groups and I received no multiline discount. There is not mention of separate groups on the we

I keep trying to transfer billing responsibility to myself but the site keeps saying I can’t because of my credit, I have a 700 credit score so what is the issue?

I've been having issues with my bill for six months now. Everytime I get my ATT bill it is wrong and I end up calling Customer Service to get my bill fixed. Back in September I was awarded a refund for continued mistakes in my bill. I thought this problem was over just to see happening again in Octo

I did the trade in promo for a iPhone 14 Pro Max with my existing iPhone 12 traded in through Costco. At the time, they said it was a $1000 trade in credit. They gave me $700 instead and told me that was the value when they evaluated it (after the iPhone 15 came out). This is an unacceptable bait an

Mobile account in the U.S.  I have a $35.00 charge for a restoral fee from January 4 on this month’s bill. What is this? And why am I being charged this?  Plus fees and taxes went up (AGAIN!). My bill increases every month or two by an average of $70. What is going on?? No excuses AT&T!

Does anyone know how I can file a complaint against a rep? I worked with a rep onsite in Target in late November (this was not the Target Tech but an actual ATT Rep) to purchase a new phone and upgrade another.  I have a copy of my order summary that I agreed to that day obviously on paper and

Why is the Autopay plan changing payment from credit card (give a $10.00 discount off my bill each month) to a to a debit card or bank account. If I do not change, the monthly discount will be $5.00 per month w/ my credit card.) I am set up with a Citi AT&T credit card that includes rewards for

Some time ago me and my wife wanted to change t mobile to att. We came to the att store and one employee tried for a long time to set up the work of sim cards, but it didn’t work, he asked us to try to do it ourselves at home as well. We tried to set up sim cards at home but that didn't work either

When the whole business account is moved to a personal account, is it considered a new account? What is the impact on billing? Can I negotiate a different rate?

I recently bought my daughter a new phone and requested the shortest payment option and nothing further. I told the assocoate at the att store that was all I wanted and paid the sales tax up front.  I just received my bill and they added on insurance and protection pack without my consent. After wai

https://www.att.com/acctmgmt/passthrough/accountoverview https://www.att.com/acctmgmt/overview It keeps refreshing between those two pages. No matter what I've tried. Different browsers, clearing cache, cookies etc. Nothing seems to work, so I'm starting to wonder if it's just an issue with my acc